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Reviewed 24 July 2018 via mobile

The resort is said to be the best in the area and it may we’ll be but it doesn’t compare well to 5 star resorts in other parts of Asia. From the moment we arrived and started the journey from car park cross country, over the lawn, weaving around the trees with no formal entry path to be seen, it struck me that they hadn’t planned the resort very well and didn’t seem to be thinking of the customer experience. At reception we were greeted by a hodge podge of furniture with cushions awry. It looked like a messy lounge room. There were lots of staff milking around but not one of them seemed interested in tidying the place up. We were greeted with a refreshing drink and nice cold cloth and then taken to our rooms. The rooms are spacious and well appointed. There is air conditioning and an outdoor shower area but amenities are limited to soap and shampoo. The towels are small, thin and rationed to one per person. The resort is situated on the beach and the gardens are well kept. There are two small pools, a bar, a cafe and a restaurant. The restaurant was incredibly disappointing and symbolic of the general lack of care taken by staff. They have an extensive menu including lots of seafood options. I was looking forward to some fresh fish as it is plentiful in the local area. But after enquiring about whether the seafood was fresh, I was told, and the manager confirmed that none of the seafood was fresh. It was all frozen - from the oysters to the scallops to the tuna and the lobster. That’s staggering given the abundance of local markets selling freshly caught fish for a pittance. The restaurant was charging at least five times as much as any restaurant we had seen or been to on the island but couldn’t be bothered making sure they were serving their customers, good quality, locally sourced, fresh food. If you don’t care about the food or the cost, I guess it’s not a bad place to visit.

Stayed: July 2018, traveled as a couple
1  Thank NLB101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resorts & Spa, responded to this reviewResponded 3 weeks ago

Dear NLB,

Thank you for taking the time to review Atmosphere. We are very proud of our lush gardens at Atmosphere and when the gardens were designed, we wanted a landscape with a beautiful flow, where guests would wander between trees and bushes on the immaculate lawn, instead of walking on paved footpaths. We understand that there are guests who prefer paths and it is possible that in the future we will chose to add some but as of the moment, this was made on purpose and most of our guests love the landscaping as it is. We are very pleased to hear that you enjoyed our spacious rooms though – we try to be very environmental in how we run Atmosphere but we offer Shampoo, Body Lotion, Shower Gel and Soap as part of our in-room amenities, as well as tooth brushes upon request and we recommend that guests try to limit themselves to three towels per day if possible: one beach towel and one large and one small in-room towel.
We sincerely apologize for your restaurant experience – we have understood afterwards that our staff did receive your request for catch of the day but that the information did not go to the right person and that’s why you did not receive what you asked for. Normally, we buy fresh fish and seafood caught in the area but we freeze it unless it will be on the menu the very same day as we would otherwise lose most of it when guests don’t order the seafood that day – but upon special request you should always be able to receive completely fresh produce at Atmosphere and we apologize again for the miscommunication.

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Reviewed 14 July 2018 via mobile

My husband and I stayed at Atmosphere Resort for 4 wonderful nights as part of our honeymoon in the Philippines. Ever since we have left, we have continued talking about how much we enjoyed our time at Atmosphere. The rooms are super spacious and beautifully designed, with all the trimmings one hopes for at a luxury resort! The same can be said for the pool and bar, the restaurant, the spa and the service. We snorkelled off the house reef every day and after spending two nights staying at Apo Island, we honestly found the house reef at Atmosphere more beautiful and abundant with tropical fish. Yes the beach isn't white sand, but the black volcanic sand is clean and soft and the staff clearly take great pride in the beach and environment. We made use of the Sanctuary Spa, and whilst it is expensive, it is absolutely stunning and well deserves its numerous awards. I also enjoyed using the outdoor gym! The options for food at the restaurant and around the pool are varied, and high quality. There are daily specials meaning it's possible to dine every meal at the resort and not feel bored! Would definitely recommend Atmosphere for couples wanting some quiet time, particularly if you enjoy snorkeling and relaxing. Thank you for a wonderful stay. :)

Stayed: July 2018, traveled as a couple
3  Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resorts & Spa, responded to this reviewResponded 3 weeks ago

Thank Rachel for sharing your experience and your honeymoon with us! We’re delighted to hear you enjoyed snorkeling on the house reef and spent some time in the spa and the gym. We absolutely love that you appreciated our gorgeous black sand beach and never got bored of our ever changing menu! We’re so pleased we could help make this time memorable for both of you and wish you all the joys and happiness for your future together.

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Reviewed 13 July 2018

We had an absolutely amazing time at Atmosphere. Besides being beautiful, we love the fact that they are environmentally friendly and thoughtful of everything around the resort. They can accommodate any request big or small and always do so with a smile. We mostly enjoyed their world class dive center and spa while we were there but they have a myriad of other activities that looked pretty exciting as well! The food was amazing and the staff was incredibly attentive. I can't say enough about this resort. Perfect for honeymooners, groups, and families as well!

  • Stayed: June 2018, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Megan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resorts & Spa, responded to this reviewResponded 3 weeks ago

Hi Megan
Thanks for sharing your positive vibes of your time with Atmosphere. We pride ourselves on making our guests happy and going above and beyond for the environment as well. We’re pleased to hear you enjoyed the food and the diving and hope you choose to join us on some of our other exciting excursions in the future.

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Reviewed 11 July 2018

Stayed at the resort for 2 days. Resort was very peaceful. The room we had was excellent. Infinity pool was very nice. Service from staff was great, they knew us by name and were very helpful and accommodating.
Only have one restaurant right now but cannot say anything bad about the food, what we had tasted great. They are building another restaurant that will add to the choices of meals.
Highly recommend this place.

  • Stayed: July 2018, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lbb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resorts & Spa, responded to this reviewResponded 3 weeks ago

Thanks so much for choosing to stay in our peaceful paradise. We’re pleased to hear you enjoyed the food, the rooms and our pool and hope you come back and stay with us in the future.

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Reviewed 29 June 2018 via mobile

Beautiful resort. Spacious accommodation, friendly staff, excellent food. All of the food choices we made were absolutely delicious but would particularly recommend the big eye tuna. Drinks and cocktails were good - staff remembered what we liked. Great service!

Stayed: June 2018, traveled as a couple
1  Thank achidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resorts & Spa, responded to this reviewResponded 4 weeks ago

Hi achidz
Thanks for visiting us here in Atmosphere and for your recommendation of the tuna steak and cocktails. We hope you choose to come back and visit in the future.

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