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“Diving with Atmosphere ”
Review of Atmosphere Resort

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Atmosphere Resort
Ranked #2 of 16 Hotels in Dauin
Certificate of Excellence
Reviewed August 7, 2017 via mobile

had a great week of diving and staying at the Atmosphere in Dumaguete. The staff was extremely kind, helpful and cheerful. Our room was cleaned meticulously. The dive masters all were very familiar with the dive sites, were amazing spotters and the dive and boat crew carried all of our equipment, including cameras, without asking. The managers always had a smile on their face and went the extra mile to make sure we were having a great week. spectacular sunrises each morning. Will miss them!

Stayed: August 2017, traveled with family
1  Thank Smeeta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resort, responded to this reviewResponded September 5, 2017

Hi Smeeta
Thank you for your wonderful review of Atmosphere. We’re pleased to hear our Dive masters looked after you well while diving and your room was always spotless! We will pass on your comments to our staff. We hope you decide to come back and experience some more spectacular sunrises with us in the future.

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11 - 15 of 549 reviews

Reviewed July 31, 2017 via mobile

I learned about Atmosphere in one of their Facebook posts and became interested after checking their website and others' reviews. The place won over my other options as this year's summer vacation ( rather late, my son ends his school year in June) getaway with my son.

I had a pleasant experience during reservation process, them being prompt and timely to my inquiries. The plan was to stay 3 nights but their reservation team offered me the 4th night, all package included for free. That offer was gladly accepted of course.

The resort is some 20 to 30 minutes away from Dumaguete airport. Airport pick up was provided by the resort. Atmosphere Resort & Spa is an exclusive resort that promotes marine habitat protection, preservation and ecology, as well as health and wellness. I found the place very serene and relaxing, with lots of greens and fresh air. The resort has its own marine sanctuary and diving facilities. Despite being exclusive only to guests, I thank the staff for allowing a long time friend of mine who lives nearby to join me over beer and snack in their beautiful pool bar.

We were three in the room and it was huge, more than enough for us. Interior was well designed to allow good lighting. It had complete amenities like a safe, mini fridge, cable television, etc. Airconditioning was quiet and provided ample cooling.

Their restaurant had choices of local and continental menu as well as healthy menu, They offer breakfast, either by buffet comprised of healthy choices, as well as ala carte. The resort offers health and wellness activities such as yoga. For relaxation, try The Sanctuary. Their hidden garden amazed me when I had a relaxing massage there.

We availed some guided tour packages offered. Their tour staff were very nice and professional. All the resort staff are friendly and courteous. I raised a minor concern as a heads up to them to prevent from happening again especially to other guests. Their HR manager Julia unhesitantly and gladly took time to discuss this matter with me, which was appreciated.

The resort is highly recommended for total relaxation. I might be back in the future and enjoy diving.


Stayed: June 2017, traveled with family
Thank Bong21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resort, responded to this reviewResponded August 1, 2017

Hi Bong
We’re so pleased to hear that Atmosphere won over your other options and that we were able to live up to expectations! We’re glad to hear that you availed of our 3+1 promo and stayed a little longer. It seems you were able to do and see a lot during your stay which is fantastic and thanks for sharing your thoughts on our place! We hope you choose to come and spend some more time with us in the future.

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Reviewed July 30, 2017

We stayed there for a week on recommendation. The dive centre run by Marco is very well run and the staff always attentive. The diving is all muck diving , even the day trip to APO did not produce anything that was out of the box for the region in terms of big stuff. I would say you could dive for three days at the resort and cover most things. The BBQ lunch on the trip to APO was a complete false hood unless a BBQ is food pre cooked transported not in a cool box and not re heated, that is what it was ! When I highlighted this and the fact that none of our party of four had eaten and survived on cans of coke I was told this would be passed onto the F&B director, We were still charged full price for the food. This was not an issue of the dive centre it was an issue of F&B, so if you choose to go to APO do two dives and return for lunch at the resort

The Food experience is claimed to be 'tailored to suit your personal taste. Hmmm when they could not do anything other than mashed potato or fries one evening to accompany steak I cannot see how that is the case. How hard is it to bake a potato ?The F&B manager obviously needs to be more involved in the day to day, the floor staff are trying hard however they need more training to ensure that orders come out correctly and the claims made by the resort are delivered. We had intended to have dinner in the tree house however after having dinner in the restaurant we did not want to risk it so we cancelled.

The Spa is great , a welcome respite, staff are attentive , massages good. Facial treatments for what they are were a bit overpriced and on the average side.

The rooms need a work over. Firstly the penthouses are not fully air conditioned, the main room is not and thus you have to rely on the flow of air from the bedrooms, not what is claimed on the website. This caused us to request a room change when we arrived so we ended up in a garden apartment, the one with the inside shower. We got half the difference back , a bottle of wine and a wine tasting as compensation. It all seemed too hard for the management when clearly they had not delivered on what was on their website. The rear garden in the garden apartment was not usable , it is just rocks nothing else, we had an A/C problem , a TV problem and a toilet that needed to have the flushing unit replaced as it broke.

In hind sight we should have stayed there for three or four days max , booked the garden apt and not thought we were going to get a fine dining experience. We understand the issues in providing service in a remote location , however it is best not to over promise and under deliver. If this is your first experience in a resort of this type you may give it a high grade , if you are well travelled it is only a 3. It could be so much better with management focussing on promise delivery and getting their maintenance and rooms , other than the gardens which are well maintained, right.

Room Tip: Garden Apt with inside shower
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  • Stayed: July 2017, traveled as a couple
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3  Thank skipAussieontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resort, responded to this reviewResponded August 1, 2017

Hi and thank you for taking the time to write a review. We are happy to hear that you enjoyed the dive center, the spa and our gardens! We are sorry that muck diving isn’t for you – many of our guests come from all over the world to experience the wonderful and unusual critters you can see here, but it is not for everyone. Usually our guests rave about seeing turtles up close in Apo Island, and occasionally we will have a whale shark or other big fish swim by.
All our bedrooms have AC and some of our Penthouses even have air-conditioning in the open lounge but with such a massive room with over 5 meter high ceiling, it is difficult to cool it down. We believe we did offer to move you to a Penthouse with AC but that you chose to move to the smaller Garden Apartment instead. Your feedback is valuable to us though and we will make sure to specify on our website that the lounge doesn’t have AC in all Penthouses.
We hope you return to Atmosphere and that you will feel that your stay is smoother next time!

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Reviewed July 24, 2017

The atmosphere staff and management were not only friendly but very helpful and efficient. always ready to accommodate our requests and needs. my son experienced his first dive here and his uncle john says it was the best diving he had done so my son was very lucky!

  • Stayed: July 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank peterperfecto2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resort, responded to this reviewResponded August 1, 2017

Hi Peter
Thank you for writing about your stay at Atmosphere. It’s great to hear that our staff were helpful and efficient. We hope your son enjoyed the diving and continues to be fascinated by the underwater world.

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Reviewed July 12, 2017

From the beginning this resort went above and beyond to make our stay a complete luxury. The shuttle service, the friendly and knowledgeable staff, and the perfectly manicured grounds were a great first-impression. Then we got into our apartment style room and just felt at home right away. The restaurant food is excellent, the many pools are well maintained and perfect for our toddler. Our arrival date got moved because of a ferry cancellation but the staff were very accommodating. All around the best place to stay in Dumaguete (by far).

Room Tip: follow the resort tour to get a full view of everything they offer.
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  • Stayed: July 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Bill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtmosphereManager, Manager at Atmosphere Resort, responded to this reviewResponded July 18, 2017

Dear Bill,
It is very much our pleasure and our aim to go above and beyond for all of our guests and ensure that your stay is everything you hoped for, and it's such a pleasure reading your review and to know we succeeded. We're sorry that your ferry was cancelled, but glad that we could accommodate you despite this. We hope you'll be back soon! Maybe you'd like to take your little one to see the turtles in Apo Island when he's a bit older?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atmosphere Resort

Address: Maayong Tubig | Dumaguete, Dauin, Dumaguete City, Negros Oriental 6217, Philippines
Phone Number:
Location: Philippines > Visayas > Negros Island > Negros Oriental > Dumaguete City > Dauin
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Dauin
#1 Spa Hotel in Dauin
#1 Top resorts Hotel in Dauin
#2 On the Beach Hotel in Dauin
Price Range: ₱11,393 - ₱14,950 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Atmosphere Resort 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Beautifully situated within an old coconut plantation on Negros Island, Atmosphere enjoys a spectacular beach front location alongside the warm waters of the Philippine Sea. Our welcoming staff, infinity pools, fine dining restaurant and tasteful, well equipped accommodation provides a melting pot of delightful experiences, making your stay with us unforgettable. Step into our breathtaking underwater world, surrender to the Spa, join a yoga class, snorkel in Apo Island, explore with your family - or simply relax by the pools. ... more   less 
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Also Known As:
Atmosphere Hotel Dauin
Atmosphere Hotel Negros
Atmosphere Resort Negros

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