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Reviews (285)
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Reviewed 4 April 2018

Nice property and the "Staff" excellent - Nice clean rooms and very hospitable & Co-operative staff ready to assist any time of the day.The food is excellent and served in a very friendly environment.The hotel is very near to the main shopping centre at a walking distance with easy availability of cabs.

Room Tip: All rooms are Good
  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Service
1  Thank singh1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 April 2018

The Rooms are spacious and clean. Bathrooms are good. The best part is the way the Staff tendered the hospitality and service to their guests. A must stay for travellers of all genre. Food is also nice.

Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
Thank Gaurav V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 April 2018

Stayed at this hotel in last week of March 2018. Stay was nice. Service was good. Hotel Staff very cooperative, helpful and friendly (5 Star).

Two things they can definitely improve upon is quality of food(specially the vegetarian food) and ventilation/lighting in rooms (specially in bathrooms)

Overall a nice and comfortable stay. But they have all the potential to get that 5 Star ranking

Room Tip: Chose rooms with a view if you wanna enjoy typical hilly mornings or evenings
  • Stayed: March 2018, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Rahul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 March 2018

Visited Gangtok for business purpose and stayed at this hotel for more than two weeks, must say I'm very impressed with their service quality. Not only the management has taken care for ensuring beautiful and apt interiors, spick and span rooms and essential amenities, but also have a team of well groomed and professional front desk and support staff . The staff are always on their toes to assist you whenever you need, including the housekeeping and security who are well informed about the essential services of the hotel. I will rate them a five star for the hospitality they offer, the staff will always greet you with pleasant smile whenever they see you around and politely take your orders. On the day on check-in the front desk executive will personally assist you to your room and render an orientation of the room and the services the hotel offers. Though not a big time foodie I wish they had a more varied menu, especially under the Indian food section. However they do offer an elaborate buffet breakfast spread inclusive of Indian, Continental and English breakfast choices which is quite impressive. Speaking about the location, I have rated them a four star since the property is located a little away (around 2km)from the main market area (the famous MG marg), and is a bit difficult to locate initially,however the neighbourbood isn't aloof of stores for essential items like medicines, food & beverages and general utilities. Will certainly recommend this hotel to fellow travellers, I'm sure you will enjoy your stay here.

Stayed: February 2018
Thank lipsa n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahul_Khandelwal01, Director at Hotel New Orchid, responded to this reviewResponded 29 March 2018

Dear Ms. Lipsa,

At the outset, it was a pleasure to have had you stay with us recently at Hotel New Orchid, Gangtok.

I wish to express my sincere gratitude for the wonderful feedback you had put on the TripAdvisor page for our unique product and services

Your valuable positive feedback and comment helps us continue, unwavering towards our goal of perfection in everything we do. It is indeed a pleasure to hear words of praise for the hotel in such a small feedback about your excellent experience with us. I am confident that this will motivate our team an extra mile all the time.

Once again, thank you for having stayed with us at Hotel New Orchid, Gangtok and we look forward to the opportunity of welcoming you back.

Best Regards

Rahul Khandelwal
Director - Voyage Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 March 2018

property. Second choice to Woodberry yashasree. Too much noise from the road. Vegetarian food was alright. Breakfast not warm/hot. Had relatives staying at Woodberry and the rooms and hotel was much better at same price

Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
Thank Rishaan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahul_Khandelwal01, Director at Hotel New Orchid, responded to this reviewResponded 29 March 2018

Dear Mr. Rishaan,

At the outset, it was a pleasure to have had you stay with us recently at Hotel New Orchid, Gangtok.

I wish to express my sincere gratitude for the wonderful feedback you had put on the TripAdvisor page for our unique product and services

Your valuable positive feedback and comment helps us continue, unwavering towards our goal of perfection in everything we do. It is indeed a pleasure to hear words of praise for the hotel in such a small feedback about your excellent experience with us. I am confident that this will motivate our team an extra mile all the time.

Once again, thank you for having stayed with us at Hotel New Orchid, Gangtok and we look forward to the opportunity of welcoming you back.

Best Regards

Rahul Khandelwal
Director - Voyage Hospitality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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