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SBH Monica Beach
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Reviews (1,196)
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Reviewed 17 January 2018 via mobile

Arrived here from Glasgow on 13th January with Jet 2...

After having done the usual check in procedures etc. We then headed for room to find that the Mattresses weren't suitable for a sound night's sleep due to them being like CONCRETE!!!

Rather than dragging this Stressfull story out I think its best to keep it brief: The check in staff either couldn't or wouldn't offer an alternative solution other than to advise us to contact our Jet 2 holiday company...

To which we did..

Now you would think that would've then led to a positive outcome..

Think again!!!

The contact that initially dealt with us was a Female representative called Moira with Jet 2 based in the North of the island...

Having explained to her about our predicament with the beds & that my wife suffers with MS and her obvious need for a comfortable bed...

All we got was that she couldn't do anything at all till Monday due to the relevant office in UK not being open over weekend!!

I then was prepared to move in to new accommodation at our expense for 2 nights... but I was read the riot act and told that I would be in breach of holiday conditions terms etc...

We weren't given any short term solutions until Monday...

Moira Jet 2 rep lacks compassion empathy and displayed to us a No Can Do attitude!!!

But alas another Jet 2 person contacted us next day by showing a genuine interest in our predicament and demonstrating a hands on approach and a very much Can Do manner...

Thank you to Audrey (Jet 2 rep) based in Jandia for helping us out... you definitely went the extra mile for us.. and know how to deal with a distressed couple that were nearly both thinking of catching the next flight home...

So back to the main point of this story...

SBH MONICA BEACH = "HARD MATTRESSES"☠☠☠☠☠☠

WE HAD TO PAY ANOTHER £300 to escape to basically but was worth every penny.










Stayed: January 2018, traveled as a couple
1  Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Monica Beach, responded to this reviewResponded 25 January 2018

Dear Keith M,

We are sorry about your disappointment but we are really surprised to read your comment about our SBH Monica Beach Resort and that you couldn’t enjoy your holidays.

Sorry we didn’t meet your expectations regarding our mattresses; please keep in mind that each and every guest has different sleeping habits therefore it is very difficult to fulfil the expectations. We are aware that each guest has their own preferences regarding the beds and therefore we offer various options, such as special blankets to adapt the quality of mattresses to the habits of our guests.

We regret too the service of your travel agency, so we would recommend you to complaint it to your agency.

Please visit our official website with all our hotels. We would be delighted if we could welcome you again in one of our hotels to gain your confidence in us.

Kind regards,
The management

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Reviewed 14 January 2018

The staff is very polite and makes you feel at home. The tourists that come to this island are mostly italians, germans and in a minor number from Britain and the nordic countries, so you have to talk to the cooks,waitresses and maids to hear some spanish. We are a family of three and my little girl had a great time, the beach is at two steps from the hotel and it's water is crystal clear and the waves are not as big as they are in the north of the island. It is a bit windy some days, but you have to expect that from an oceanic beach. Every night there was a baby dance at one of the main rooms that had a bar where you can get warm milk and everything else, all the families met there and the kids had a blast, you could get a drink while they would make friends and run around waiting for the dancing to begin. The food was very good at the buffet restaurant, there where a variaty of local products and international dishes too. I do have to say that the asian dinner that you can choose making a reservation in advance was not that good. Our room was clean and had a terrace with a view to the pool, to us it was comfortable enough.

  • Stayed: January 2018, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Danitzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Monica Beach, responded to this reviewResponded 25 January 2018

Dear Danitzu,

We appreciate that you have taken the time to write such a positive review of our SBH Monica Beach Resort and had a wonderful holiday.

As we know all of our clients are looking forward to their holidays, all our staff works to satisfy the expectations of our customers and make their holiday that extra little bit special and unforgettable. For example our reception is more then happy to take requests regarding location, number etc of the room into consideration at the time of assignation.

A lot of our clients comment very positive about the quality and variety about the hotel. We are glad you liked it too. To assure customer satisfaction we have also added a themed restaurant after the modernisation. It’s Asian themed and in buffet form, our clients can enjoy foods from Japan, China and Vietnam. The reservation is made via the reception. We are sorry if we could not reach your expectations.

We would love to see you soon in our hotel and have the pleasure to host you again.

Kind regards,
The management

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Reviewed 5 January 2018

This hotel really knows how to look after its guests. From start to finish everything was spot on.
I emailed the hotel in advance with a room request for health reasons and received a very prompt reply advising they will try their best and they certainly did just that, everything I had asked for we received.
Such friendly helpful staff, the reception staff were amazing, in particular Diana, who went the extra mile for us, by even writing a note for our taxi driver in case he did not know what we needed.
The rooms were large and spacious and exceptionally clear. Mini toiletries in the bathroom, lots of clothes hangers in the wardrobe, 2 large single beds and a sofa bed, table, chairs and large vanity unit. Patio sizes do vary, we had large ones with sunloungers, tables and chairs.
The hotel grounds were spotless with lots of sunloungers dotted around this very large complex with windbreakers.
2 pool bars and Africa bar. Mail pool bar serves a late continental breakfast, snacks and afternoon tea.
The Gala meals on both Christmas day and New years eve were amazing and so well organised. We have been to many hotels and these Gala meals and presentation topped any we have ever had.
Various animation teams Italian, French and other nationalities, I think they all started at this hotel in November they were so energetic and happy in their work, they never seem to stop and always around day and night to entertain the guests of all ages will a smile on their face.
The hotel runs like clock work, bearing in mind the size of it and the number of guests it holds. Our electricity went off, I reported it and within minutes the electrician was there ans repaid in seconds.
Every member of staff we had the pleasure to meet were fantastic and so hard working, reception, bar staff, restaurant, cleaning, I would definitely recommend and hopefully return. Our group consisted of ages of 10 - 80.
Thanks so much for making our Christmas ans New Year Special, you have nailed it SBH Monica Beach

Stayed: December 2017
3  Thank anita_and_jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Monica Beach, responded to this reviewResponded 25 January 2018

Dear Anita_and_jay,

Thank you very much for your review. We are very pleased to read you are happy with all aspects of our SBH Monica Beach Resort and have had a fantastic holiday with us. Reviews like yours confirm us in our well doing and give us a boost to continue doing our job as well as we are doing it.

We offer the possibility to let us know about a room preference via email telephone or fax. We are pleased to read that we could fulfil your request. If at arrival the client is not satisfied with the pre allocated room we are more then happy to offer an alternative.

Our chefs prepare a vast amount of foods freshly on a daily basis. Thank you for mentioning the Christmas and New Years Dinner. Our Chefs have a lot of passion into preparing this individual menu.

We hope you were able to bring back some happy experience back home and it would be lovely to see you soon again.

Kind regards,
The management

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Reviewed 4 January 2018

Lovely hotel. Light and spacious.
Staff very helpful but discrete
Room lovely with balcony overlooking the beach with palm trees around.
Food excellent and very varied. No need to repeat a meal if you do not want to as so much choice and food always hot.
Lovely walks on the beach, tennis to play or just swim or read a novel.
Great relaxing time in beautiful surroundings.

Room Tip: Overlooking beach separate from main hotel
  • Stayed: November 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Monica Beach, responded to this reviewResponded 25 January 2018

Dear Heather S,

We appreciate you have taken the time to write such a positive review of our SBH Monica Beach Resort and had a relaxing holiday.

We are very happy that you enjoyed your time with us and liked our services and facilities. Furthermore we would like to thank you for mentioning here on Tripadvisor and share your thoughts with us and potential customers.

It would be an absolute pleasure to welcome you back again soon.

Kind regards,
The management

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Reviewed 2 January 2018 via mobile

The initial look of the hotel is very pleasing. Light, bright and very welcoming. From the outset you can see it has been well designed for wheelchairs. Slopes everywhere and even a low desk at reception. Check in was quick and the staff were very polite. The wheelchair accessible room was just that. Roll in shower and support bars by the toilet. Excellent. Ok, so the shower didn’t have a chair but using the chair from the patio worked fine. The staff take care to make sure everywhere is clean and fresh. When using the shower the entire bathroom got flooded but it didn’t get into the room. The food in the restaurant was ok, not world class but OK. I never went hungry and always found something to eat, mainly fish and pork cooked on the griddle with the appearance of chicken or beef now and again. Chips, pizza, salad and pasta were also on offer every day. The pool area was clean and well organised. One pool had signs of the interior lining flaking off, but the semi heated pool was very welcoming on cloudy days. One of the things the hotel management needs to control is the sun bed towel leavers. It’s probably the worst I’ve ever see with the majority of sun bed with towels getting a tan. The large pool slide seems to be an embarrassment as it doesn’t work. The slope isnt steep enough and the surface isn’t slippy so you have push yourself down with your arms and legs. DOH! The alcohol (spirits) was typical Canaria style. Cheap and low alcohol volume, around 25% for vodka and gin. That’s why they give you loads in a glass. Bar staff were like all the other staff, very friendly, efficient, polite and professional. The animations were great and full of energy. The evening entertainment was a mixed bag, some good, some not so. For the class and standard of the hotel I’d put it as an average 3* classification, and thats what its rated as. Overall a lovely stay and relaxing holiday with nothing to worry about from start to finish.

Stayed: December 2017, traveled with family
2  Thank Guy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBHDireccion, Director General at SBH Monica Beach, responded to this reviewResponded 25 January 2018

Dear Guy H,

Thank you for have taken the time to review your stay at the SBH Monica Beach Resort. We value the opinion our guests a lot, thank you for sharing yours with us.

We would like to mention that our chefs prepare a variety of foods on a daily basis. As we cater for a wide range of nationalities, we offer an international menu as well as we offer to our clients a wide range of choice between fresh fish and meats, daily soups and vegetables. We also have themed nights in our restaurants such as a Spanish night. Furthermore we give our guests the option to make a reservation once a week in our themed restaurant “Asiatico”. There our clients can enjoy foods from China, Vietnam and Japan.

The reservation of the sunbeds with towels is not tolerated by the hotel management. Unfortunately we did not have much influence on this behaviour of the guests and we can only point kindly to leave it.

Of course, we will keep in mind all your comments and suggestions as we can continue to improve and try always to offer our best to our clients.

It has been a pleasure for us, having you as our guests in our hotel and we will be glad if you will visit again in the future.

Kind regards,
The management

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