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Reviews (3,028)
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Reviewed 3 April 2018

We arrived on Monday 26th March 2018 a little apprehensive. We saw some reviews that were great and some that were not so good and so didn't know what to expect.
Let me put everyone's fears at rest. It was awesome! From the minute we arrived, the staff at check in were polite, friendly and very helpful! We arrived at 2.40pm and they said to us, rather than check you in and give you your keys, lets get your wrist bands on and you can go for lunch as that finishes at 3pm. Then come back here and we can carry on and get you to your room. We went for lunch and were greeted by the friendliest of Maitre D's. All of the staff in the restaurant were also very cheerful and their attentiveness to clear your plate from you as soon as you had finished was spot on. The selection of lunch on offer was exactly what you would expect from a buffet and it was always hot.
After lunch we went back to reception were seen straight away and given our keys.

Apartment
We found our apartment in B Block - B309 and it was a lot bigger than we expected. A living room with couch, tv (not that it got turned on), desk, 2 chairs, dining table with 4 chairs, hob, sink and balcony and then we went through into a large bedroom, with en-suite bathroom, consisting of shower, toilet, hairdryer, sink. Oh and the bedroom had a balcony too! The cleanliness of the room was immaculate.
We could put our head around the corner and see the pool from the bedroom balcony and the main street from the living room balcony.

The Room Cleaners did a great job and changed the towels/sheets each day (except on weds)

Pool - 2 Pools (Main Pool and Paddling Pool for children)
Both very clean, no litter.

Pool Bar - selection of cocktails (see menu attached) and usual house sprits.
Also 2 Pour your own Beer Taps - Amstel for those of you interested and also Soft Drink Taps (Coke/Coke Zero/Diet Coke/Fanta/Lemonade)
Even the sunbeds (the blue ones) were very comfortable.
Poolside Snacks - Burgers/Hotdogs/Chips/Salads/Ice Cream but to name a few.

Restaurant:
Maitre D's - Sure there was more than one and they were Very Cheerful and welcoming.
Staff in Restaurant - Very Cheerful and Helpful
Selection of Food - Enough to cater for everyone! Anyone that says there isn't isn't being quite truthful and very picky.
Breakfasts - Cooked 'English' Breakfast every morning/cereals/pastries/toast/meats - Coffee Machine/Juice Machine - Awesome
Lunch - meats/salads/breads/hot food/desserts - Pour Your Own from the Taps Wine/Sangria/Beer/Coke etc - Awesome
Dinner - See Lunch
in the restaurant they also do toasties from 11pm-11.30pm - Gutted we only went once, they were awesome after a few beers!

The inside bar opened at 5.30pm and again, the staff were awesome, drinks kept flowing and the atmosphere was chilled. We went here every evening before and after dinner. Closes at midnight.

A couple of nights we went across to the Teatro where the entertainment was.
Bar - Perfect and stocked everything all the other bars stocked.
Entertainment - Cheesy, fun, not too serious. Take it for what it is.

Yes there are plastic cups OUTSIDE (Glass inside), but they were fine, probably a bit less than half pint BUT they do not stop you using your own, I recommend a plastic pint glass if it's really going to be a problem for you. I used one even though I used the small plastic cups when I left mine in the room.

Gym - Small, usual equipment, does the job if you really feel the need to go.

As an aside I would recommend the Wild West at Texas Rancho in Puerto Del Carmen on a Friday, that's fantastic fun!

IF and IF I'm being picky all I had a bit of bug bare about was having to pay for the safe and at best part of £30 for the week I felt was excessive. We opted not to pay for it in the end but I feel that it wouldn't hurt to throw this in for free or lower the charge to at least half. Our Shower Cubicle - It did leak (at the hinge) as it did in our friends apartment and so I'm wondering if its a design fault. Nothing a towel didn't mop up though.

This Hotel is exactly what it says on the tin. 3 star. Its not a 3 star parading as a 5 star
We went expecting the least but got very much more. I would in fact put it at a 3 star plus, a lick of paint here, a new shower door there and probably would make it to a 4, but with a 4 comes a higher price.

So I would just like to finish by saying thank you to ALL of the staff at The BlueBay as you made our stay one we will remember! Would certainly recommend it to everyone.

We went out of School Holiday time 26th March - 2nd April which was lovely

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Service
10  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra G, Director de Relaciones Públicas at BlueBay Lanzarote, responded to this reviewResponded 17 April 2018

Dear David T,

What an amazing and complete review! Thank you so very much for writing your opinion on Trip Advisor, we are pleased that you had a lovely break with us at the location of Costa Teguise.

Your comments help us to know the aspects in which we must pay special attention and we will take into account all your comments to improve as much as possible.

Thank you for your comment toward our Hotel including the facilities, the all-inclusive service including the great selection of food.

Proud we are regarding your feedback about our very cheerful, polite and helpful staff!

Once more thank you so much for your kind words and the excellent high voting and it would be a pleasure to welcome you here again in the not too distant future.

With sunny regards from the Hotel Bluebay Lanzarote

Yours sincerely,
Alexandra Gerdes
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Stayed here for a week with my wife & 13yr old son.
Facilities were ok with good pool areas & bar area.
Entertainment was the usual mini disco with singers, acrobats etc, overall quite good.
The food at the pool bar was burgers and dogs, chips & pizza with ice cream tubs.
Restaurant food was delicious with plenty of choice & all well prepared & presented.
Couldn't fault the food at all, & the staff were all helpful.
Location is good, an easy 20 minutes stroll into town but there are a couple of bars close by if you fancy a change.
Overall would recommend the hotel as a good 3*.

Stayed: March 2018, traveled with family
2  Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra G, Director de Relaciones Públicas at BlueBay Lanzarote, responded to this reviewResponded 17 April 2018

Dear Martin C,

First we would like to express our gratitude for sharing your great experience in our hotel. It is really pleasant to know that you have had a great holiday.

In second place, we appreciate so much your comments, mostly because this shows us that the path we are heading on is all in all positive!

Thank you for highlighting good facilities, the delicious food with plenty of choice.

We appreciate you the nice feedback regarding our helpful staff. We are more than happy to attend to you and help you with anything that is needed for a truly relaxing and unforgettable break! We will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated.

We are very proud for you confidence and that you will recommend our hotel.
We would love to welcome you here again at the Bluebay Lanzarote.

Receive our kindest regards,

Yours sincerely,
Alexandra Gerdes
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Mixed review for this hotel. Quick 20 mins taxi transfer from the airport and a 15 min walk into the town mean that the location is great.

Our room in block D was clean and the shower was fine. The beds were quite hard and not very comfortable after a while but I saw mattress being carried around the resort so expect we could have had them changed.

The pool is big and plenty of sunbeds in March but might get busy in high season. Pool was cold but once you started swimming it was ok.

The pool bar was help yourself to soft drinks, tea and coffee, beer and wine from 9am until 5pm when you could then go inside to the bar for your free drinks.

The food at the outside bar was a basic salad and lots of chips, hot dogs etc. I didn't try any food.

The restaurant is big and again help yourself to beer, wine soft drinks etc which was good.

The salads were great but that was about it. The rest of the food was very basic and quite tasteless. No real variety except on Chinese night.

Overall that wasn't a deal breaker but worth knowing.

We went for the cycling and this is a good base for that.

Stayed: March 2018, traveled as a couple
4  Thank FoodFan147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra G, Director de Relaciones Públicas at BlueBay Lanzarote, responded to this reviewResponded 17 April 2018

Dear Foodfan147,

First of all, thank you for your comment; it is helping us to know the aspects in which we should improve. After reading your review we are really pleased to hear that you liked the hotel location as base to go on cycling.

We are very happy you highlighted the great salads and you liked the food of the Chinese theme night, even if you write we haven´t met your full expectations with the rest of food, but we do understand it all depends on individual taste. We will take note of all your comments regarding the food in order to improve our services. Thanks for your attention.

Pleased we are you highlighted the clean hotel, as well as the big hotel pool including the quantity of sunbeds.

Please receive our best regards from sunny island of Lanzarote and we hope you will return soon.

Kind regards,
Alexandra Gerdes
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 31 March 2018 via mobile

After reading some not good reviews ??

I couldn't fault this hotel the staff were so friendly and helpful

The hotel was very clean and the gardens kept to a high standard

We had room B304 it was very spacious a lovely comfortable bed a quiet room
And a balcony with fabulous views and sun all day

The food was excellent the waiters very pleasant
there was a variety of dishes I never experienced cold food

The bar staff were brilliant

Didn't have any problems with sun beds there were plenty

I would definitely return to this hotel

Stayed: January 2018, traveled as a couple
3  Thank fletch08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra G, Director de Relaciones Públicas at BlueBay Lanzarote, responded to this reviewResponded 17 April 2018

Dear fletch08,

For such a great feedback of your recent stay at the Hotel Bluebay Lanzarote and the high voting we are more than happy!

Thank you for mentioning the very clean hotel, the well-kept gardens, the great rooms as well as the good variety of dishes and hot food.

We are also very proud to hear about our brilliant staff.

Thank you very much for your kind words. Your comments describe your fantastic stay with us and we hope to see you soon again for another great holiday!

Yours sincerely
Alexandra Gerdes
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018

firstly I would like to say that we will be back to this hotel asap. the location is spot on 20 mins stroll to town and main beach although a 5 min walk to playa bastian a volcanic sand and rocky beach and a few bars restaurants and shops the sports bar was great 2 min walk out of hotel turn left then left again . The food was excellent the staff were fabulous especially Carlos on the lobby bar in the evening always smiling and laughing the drinks were great the wine and sangria were decent on tap the beer was ok . there is a pool bar a lobby bar and restaurant so basically you can eat and drink all day until midnight on all inclusive . the hotel was spotless ok little crumbling here and there and our block E wasnt as good as block B the mattress was hard and pillows hard but we didnt complain we just got on with it so people moan about everything . we absolutely loved it 70% british i would say perfect for couples retired and families we all got along great . met some great people all what a holiday should be , you dont need to wear long trousers in the evening but everyone was smartly dressed top service in the restaurant and you wait for a table at the door and a waiter takes you to your table which is a lovely touch . you will love it

Stayed: March 2018
4  Thank juliecrossland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra G, Director de Relaciones Públicas at BlueBay Lanzarote, responded to this reviewResponded 30 March 2018

Dear juliecrossland,

The hotel would like to thank you for have being our guest in our hotel Bluebay Lanzarote and for taking the time for writing your great experience including the high rating.

With reference to your kind words, we are happy that you enjoyed our facilities, the excellent food as well as you highlighted our fabulous staff.

We are glad to hear that you met great people as well as you liked the good location and that there was everything that you desired while staying in our hotel.

It would be a pleasure if you were to return in the not too distant future.

With sunny regards from the Hotel Bluebay Lanzarote

Yours sincerely,
Alexandra Gerdes
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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