From the very beginning when we made our reservations the staff at Buena Vida answered all our questions in a very timely manner. I never had to wait more than a day for any reply. They helped to arrange all of our airport transport from Cebu to Maya Port then from Maya Port to Malapascua. There was a little confusion at the port, but that was due to the national coast guard not communicating to the passengers.
When we arrived at Malapascua, the staff at Ocean Vida (Buena Vida's sister resort) welcomed us and brought our bags to Buena Vida while we checked in with the dive company Sea Explorers. We were then shown to Buena Vida and welcomed very warmly.
Our room was lovely with a private outdoor sitting area. The grounds were quite beautiful with a a spa, wading pool/jacuzzi, yoga shala and exercise room. My husband and I took advantage of daily massages.
Each morning we had a very delicious and filling Filipino breakfast, which we needed to power us through a full day of diving. The service was always friendly and helpful.
The following staff members at Buena Vida were particularly great. Freeda always had a smile on her face and was always happy. Lorenza could solve any issue or problem and was so helpful when our bags got misplaced at the airport. Giziel went out of her way to make sure all of our airport transfers went smoothly so we didn't have to worry about anything.
While Buena Vida is on a beautiful island with world class diving, amazing amenities and lovely accommodations, it's the people that make it truly worth visiting. Every night we were presented with homemade baked good hung on our door with a sweet and inspiring note attached wishing us a good night sleep and a wonderful tomorrow.
If I could, I would go back tomorrow!