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Reviewed 30 October 2016 via mobile

Have stayed here twice in the last 6 weeks, both stays were wonderful. Rooms spotless and comfortable, staff very friendly and helpful. Couldn't hear any highway traffic when we went to bed even though our rooms have both been nearest to road. Would highly recommend this place to anyone it is great. Can't wait to go back such a relaxing environment. Definitely my go to place to stay from now on.

Stayed: October 2016, traveled with family
Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 October 2016

Motel was in a great location, once car parked could walk to several eating spots, some right next door. Only problem with the room there was only one glass in the cupboard and no hair dryer, otherwise we enjoyed our stay and would use this Motel again.

Room Tip: Ask for top floor
  • Stayed: October 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank sandie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 October 2016

Worst Motel stay ever! Their website says Broadwater Motel and their street sign says the Pacific Coast Motel. The manager here is not just rude she is ABUSIVE! They expect you to use the same one towel for a multi night stay and ration you basics like toilet paper. Unbelievable penny pinching! Awful experience with the abusive manager.

Room Tip: BYO loo paper and towels
  • Stayed: September 2016, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank MillyAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Broadwater Motel, responded to this reviewResponded 7 October 2016

Sorry you feel you had a bad experience we wish this on no one and
definitely don't limit any basics like toilet paper,
maybe a miss understanding or miss communication.

Enjoy your day :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 September 2016

The Broadwater Motel also trades as the Pacific Coast Motel, probably to avoid the reviews coming back on their business. We experienced awful substandard service and they stole money from us. Room servicing is not included in the price. They don't tell you this. They are too lazy to service a room. So your bins won't get emptied and you don't get fresh towels or enough loo paper. When asked they pretend that they missed your room, or come up with other excuses. We had to beg for clean towels and rolls of toilet paper. They were given only reluctantly. We paid for four nights. We made it to three. Then we went to the office to ask once again for fresh towels and a roll of toilet paper, they refused to give them to us. Then they threatened to call the police and evicted us. We were also threatened with physical violence. No refund was given for the night we didn't stay, and they knew they could resell the room since nowhere else on the Gold Coast had any vacancies on that Saturday night. So they evicted us for no good reason, and then resold the room.
That is fraud. The old lady stood at our door abusing us whilst we packed up our things.Extra charges were charged to our credit card. That is flat out theft. We went to the police first since we got scammed and they put us onto the Queensland Office of Fair Trading. We have made an official complaint. We believe they have broken the law. They have stolen a total of $281.25 from us.

Obviously don't stay there. They were rude and bullied us out. They do not belong in the accommodation industry.

  • Stayed: September 2016, traveled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank 727mattthetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Broadwater Motel, responded to this reviewResponded 3 October 2016

Can we start by saying that in Australia is an offence to spit in someone’s face. Secondly, you threatened and intimidated a young mother, and grandmother and you make vexatious accusations that you, a large man, was threatened by 2 women with physical violence, really??? We have all of your actions on recorded video camera and can be used to finalise this matter if desired.

In regards to room servicing, we do not enter your room to service unless you request it done so. Most guests see this as an invasion of privacy so we only do this when requested. Fresh towels, toiletries, tea and coffee are available at request, and you were given 2 sets of towels per day as requested and 2 rolls of toilet paper per day as requested. If you wanted beds made and, the room cleaned there are extra fees involved.

We offered to give you this service free of charge, however as this was not done first thing in the morning before the cleaner commenced her shift, you erupted into a rage. You have created an issue due to an approximate 30 minute waiting time for the cleaners shift to start as you wanted a service to be complete before the cleaner had started her shift. Everything was going to be done as requested however as it was not completed at the time you wanted (which we did not know) you erupted, behaving in an unreasonable manor.

We charged an extra $150 dollars to replace the curtains you destroyed in your rage as you left. This fee only just covered the replacement of the curtains (photos are available at request). The hotel policy (as with all motels) is - You damage, it you pay for it. The remainder of the money was because you were asked to leave due to your intimidating and threatening behavior and because you willfully damaged property and left the room in a state that was unusable to other guests because of the ripped curtains.

You think we broke the law???, We think you broke the law for assaulting a woman and for willfully damaging property, so it is advisable for you not to continue with your vexatious accusations, as we have the evidence that disproves you.

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Reviewed 20 August 2016 via mobile

Nice, quiet and clean unit, self contained. Owner was helpful and gave all relevant info to provide us with a comfortable stay. Easy to find on main road and not too far from Gold Coast for meeting early the following day.

Stayed: November 2015, traveled on business
Thank Graeme W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin D, Manager at Broadwater Motel, responded to this reviewResponded 3 October 2016

Thank you for your kind Review we look forward to seeing you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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