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All reviews surf beach virtual reality hope island sports facilities pool cafe main restaurant overlooking the marina squash court tennis courts poolside bar the gold coast eco cabins wallabies volleyball playground
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2 - 7 of 813 reviews
Reviewed 4 weeks ago via mobile

Number one. Organise your transfers to the mainland a LOT better. Reception and main office obviously don't talk. Booking a water taxi through the website? No one knows who your water taxi operator is. Trying to get a hold of a water taxi is near nigh impossible. We waited an hour and a half, at a shopping centre, with no signage, for our water taxi. Someone in NSW then had to contact me saying someone was coming to pick us up. They know nothing about parking at the shopping centre and where to get the water taxi from. And that's even if you can get through to the 2 phone numbers available.

Arriving on the island, great first impression. One staff member accommodated my needs for the type of room I wanted. Room was massive, great deck over the water. Final day, toilet got blocked. Reception said they'd advise housekeeping. No, the permanent maintenance person (who they need), should be there straight away.

Asked reception day 2 for more toilet paper. Took hours and even then I had to take it off the back of a housekeeping buggy.

Pool area very maintained and great fun. When the pool bar closes, the beach bar opens. Beautiful place for sunset drinks.

Sports compound in desperate need of maintenance. Need to be more environmentally friendly.

Place was packed. Great activities for kids.

Bins near water line, always overflowing and threatening to spill into the water below. Which doesn't seem to matter, their plastic straws are all over the ground, that end up in the waterways. Waterways brown, with a permanent oil slick.

Date of stay: April 2021
Trip type: Traveled with friends
1  Thank Women_Travel_Solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

On the surface, a lovely holiday destination. While there were many things we enjoyed (bush walks), there were many, many negatives when charging $400 per night. For this price, this resort needs to up their game. The resort is run down, the apartments are not clean, fans are dirty, tvs not working, frog crap all down the doors, dirty fan/light switches. Sports centre is abandoned and looks like Chernobyl (ecological disaster, should be ashamed of themselves to leave a beautiful natural island in such a state). Restaurant bring out meals at different times for one table. We were all finished our dinners before my husband even received his dinner. No apology, seems a normal practice, happened more than once. Games room shuts early. The resort pretty much runs on Fiji time, don't expect anything to get fixed, even if you ask nicely multiple times! No wifi in accommodation. They need to clean this place up or stop charging 5 star prices. Disappointing.

Date of stay: April 2021
Trip type: Traveled with family
1  Thank chippinround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 March 2021 via mobile

Oh my lord! Where do I start... we stayed at a private holiday home in Couran Point. We apparently had full use of resort facilities at Couran Cove Resort... what an a absolute joke. We had to enter the resort by climbing a log and cyclone fence that was pushed down near the ground. Then once in the resort it felt like we were on the movie set of Jurassic Park.... the resort was seriously like a ghost town, it was so run down and it felt like we were the only people there. We did meet a lovely lady who was there with her elderly mum who were feeling the same way we were. They got to the resort on Sunday expecting to be able to buy there meals from the resort restaurants only to find out that the resort was only open from Thursday-Sunday, therefore they had no food, the people staying in the apartment next to them were leaving the day they arrived so they gave them there left over food and they were able to have some honey toast for dinner! How ridiculous. We came here about 10 years ago and it was fabulous, people everywhere and the island well looked after, not like that at all anymore.

We went over to have a look at sorts precinct where the tennis courts and the running track are and it is so run down, weeds everywhere, it really was so in inviting.
We went to have a look at the menu for the restaurant that is open from Thur-Sun and the window of the restaurant is smashed into a million pieces, so unbelievable!

It really is hard to explain how run down this resort is. I actually think they need to just shut it down or do some major Reno’s.

The swimming pools looked fine to swim in so that is a positive I guess! If you don’t like crowds then you are winning because I reckon you would have the entire place to yourself!

If you are going to come to this island make sure you bring all your own food and drinks and don’t plan on using the resort because you will be pretty disappointed if you do!

Very disappointed. We will not be back.

Date of stay: March 2021
Trip type: Traveled with family
3  Thank Leesa3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 March 2021

It's hard to know how much coronavirus accelerated the decline that the resort may or may not have been in, and it was a bit melancholic wandering amongst the things that still gave indications of what they must have once been; the deck of the (closed) Surf Club was an expansive and cool space, the (closed) boardwalk to the surf beach had fallen down in places, the abandoned mini-bobcat excavator with the rusted, falling apart skip bins full of bits of old furniture spoke of things begun and then abruptly terminated. At the Sports Centre, the nets for the tennis, volleyball and golf driving practice were still in serviceable condition, as were the hurdles on the athletic track, but the glass walled squash court had long been locked up & forgotten, the similarly glass walled gym was also locked & dusty and the backboard for the basketball had a large hole in it. There was no-one on the mini golf course and no indication where one might obtain any of the sporting equipment required. The boardwalk through the rainforest is still pleasant and the information plaques still relevant, but the train isn't running and you can ignore the signs about pedestrians needing to watch out for traffic - there's just not that much of it any more. You can hire a bike (regular or electric) if you don't want to walk around the island.

We arrived on the last ferry and checked in at reception, got settled in our room and headed to the restaurant for dinner. Reception had closed by then and wait staff - although young and friendly - had no idea about charging our meals back to our room; it was the same with lunch at the Poolside Bar the next day. They got it together from there, we didn't have to sign anything and our meal package paid for all our meals and modest amount of drinks.

The restaurant is a lovely space - the deck is great as the sun sets and when the lights strung up all around come on in the evening - but service is variable. You can sit down and get table service but you can also order directly from the bar, and the two aren't very co-ordinated; drinks and entrees go missing and there's a lot of wandering around looking for who ordered what. Not everything on the menu is available (and it doesn't include any desserts anyway), and it always seems to take a long time to arrive no matter how early you get there. Definitely wear long pants or bring mosquito repellent to dinner. It was open on the Friday and Saturday nights that we stayed - I'm not sure if that's the case for the other weeknights.

Ferry arrival and departure times are limited, but even though we booked in advance, there didn't seem to be any checks as to whether people were missing or had actually made a booking: perhaps another effect of the number of private individuals who actually live at Couran Cove and travel back & forth nowadays, and I suspect we could have just gotten on and no questions would have been asked. The ferry takes half an hour, but you can also book a water taxi; traffic can be bad on the M1 to Gold Coast Airport, so you need to factor that into your timing.

Our room was pleasant enough and clearly a wheelchair friendly unit: the light switches were all down low and there was acres of space in the living room and the bathroom, which also had hand rails at that height. The lack of an enclosed shower recess meant the rest of the bathroom got pretty wet when we showered, and the showerhead was so low that even we average height people had to bend over to wash our hair. Neither TV could get past their loading screen and it took us ages to figure out how to open the folding doors onto the balcony (the middle door turns out and then you have to flip the recessed anchor bolts). There's a small kitchenette with a couple of gas burners, a microwave and a refrigerator, so we could have brought our own supplies and cooked for ourselves if we'd wanted to.

You can still get a towel for the pool from the bar that you return after you've finished with it and there's a small store at reception where you can buy odds & ends you may have forgotten, like toothbrushes and toothpaste. There's some inflatable castles on the shallow lake that younger kids will love, the occasional wallaby wander around on the grounds, and there's a lot of rental bicycles just lying around.

We came to South Stradbroke Island more than 20 years ago and stayed in the old resort just as Couran Cove was opening, and while that other resort is long gone, Couran Cove seems to have taken its place as the slightly run down but still friendly place where you can relax if you don't expect or demand a slick and polished product. We still had a good time - special thanks to Nick, Katia, Skye, Laura and Paul.

Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
1  Thank davids-SYDNEYAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 March 2021

If you read everyone else's reviews you would know how bad this place is run. I am sure the owners can read these bad reviews that have been placed for the last 3 or 4 years. Yet they spend some money upgrading things like the beach bar etc. However without going into to detail it is THE ABSOLUTE WORST RUN RESORT ANYWHERE. the only way you can stay here is to take all your own food and drinks. They are either not open open or have run out. Please do us a favour and fix up the problems or close down. i live on the Gold Coast so would love to go there regularly. Don't worry about the ridiculous daily boat charge. You could tie up there for a week and they would not even know.

Date of stay: February 2021
    • Location
    • Sleep Quality
    • Service
2  Thank billpalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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