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Reviews (1,485)
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Reviewed 4 April 2018

We stayed in the H10 Rubicon Palace in March for 1 week. It was sublime. Cannot rate the hotel or the staff highly enough. We have 3 kids aged 3, 7 and 10 and there was kids clubs to accomadate them all. Of interest to parents; there is a baby club for kids up to 4. They can be dropped off to stay here without the parents for activities/ arts and crafts although our 3 year old would have preferred the min club from 4 upwards. The "blue team" who organise all teh activities for the kids were lovely. My kids loved them and a very special mention for Sonia who is one of teh hotels photographers who goes above and beyond with the kids - she is a huge asset to hotel. There is nightly entertainment for the kids at night including mini disco where the kids who attended the club on that day got a certificate. Thet felt really special and this really added to the ability of the parents to be able to have a drink while their kids were entertained.

For the adults, there was a gym and spa and morning classes including pilates and stretching. There is a lovely cafe ( Mikes) and poolside snack bar. I'd encourage the all inclusive option quicker than the privelege option as it appears to offer better value for money.

The hotel itself is lovely. Gorgeous grounds with access onto boardwalk for walks and runs. Its not really an easy walk into teh town centre but taxi or bus is only about 5 each way but honestly, there isn't really a need to leave hotel especially with small kids. A single trip to walk through town is sufficient.

All in all, I couldn't really fault the hotel, and will definately be back. I cannot imagine anyone not enjoying what they have to offer.

  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
Thank BostonIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 12 April 2018

Dear BostonIreland,

Thank you for trusting H10 Rubicon Palace and sharing your opinion on Tripadvisor. We are very honored that you have appreciated all the kids entertainments and the staff who take care of it. The fact that you mentioned them is very valued, since they make great efforts to ensure compliance with your expectations and our hotel wouldn’t be the same without them. We also thank you for your comments about our spa and our gym which deserve to be visited at least once during your stay. We are also glad that you enjoyed our different bars and the different gardens the hotel has.

The fact that you would like to come again to the hotel, is the best proof to know we are making a good job and is a good motivation for us to keep improving.

Best regards,
The Management.

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Reviewed 4 April 2018 via mobile

Nice complex but needs AirCon as too hot in rooms. Beware of mosquitos as we are covered in bites. Plenty of restaurants but not able to book as full but none looked full. Staff good. Mosquitos real problem.

Stayed: April 2018, traveled with family
3  Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 10 April 2018

Dear Colin,

Thank you for choosing the Hotel Rubicón Palace as a destination and for giving us your opinion since it is very important for us to improve our establishment. We would have liked to have met you personally in our Public Relations department, in order to make your stay more comfortable. Also, we regret that you have been disturb by insects. Our hotel is up to date with all the sanitary laws of disinsection but the climate of the Canary Islands is warm during the whole year, so this might hhapen in our green and big gardens. Every feedback is studied in addition of the weekly survey control we are doing at the hotel, giving us a very good result about where to put our efforts on.


Best regards,
The Management.

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Reviewed 4 April 2018

Although advertised as family hotel, we were told to take our child out of the restaurant if he made a noise, several other children were making the same noise but we were singled out. We discussed how we felt about being singled out with guest relation staff-Setefano, who basically wanted to brush this away- along with 'his boss'. The only difference was race-is this the best guest relation can offer? NOT GOOD ENOUGH!!!!

Stayed: February 2018
4  Thank jchester2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 4 April 2018

Dear jchester2018,

Thank you for giving us the opportunity to answer you. We are sorry to read that after your stay at the hotel, it was not as you expected. We would like to appologize if there has been any incorrect decision but on the other hand, we would like to clarify that the related experience has nothing to do with a racist matter. If there is any kind of racist action taking place at the hotel, we would solve it in an urgent way. We are sorry if this incident changed your opinion of the whole hotel.

Best regards,
The Management.

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Reviewed 3 April 2018

Just returned from yet another fantastic holiday at the H10 Rubicon Palace. I just luv this hotel. Food is great and varied with plenty of eateries to choose from. Bars, of which there is a choice, all great with entertainment from musicians, to variety, sports tv and music videos. animation team are fab with lots of activities. All staff in the resort are very helpful and friendly which is great for a single traveller. One wee niggle it took a bit longer for my room to be ready however I did get upgraded to privilege again . Nice touches with free gifts, a chocolate bunny at Easter and a complimentary box of chocolates too! Definitely be back. Thank you for a great holiday

Room Tip: I luv staying in the smaller block beside the children’s pool
Stayed: April 2018, traveled solo
3  Thank gillyb66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 10 April 2018

Dear gillyb66,

First of all, thank you for choosing the H10 Rubicón Palace***** to enjoy your holiday in Lanzarote. It is a pleasure to know that you enjoyed the stay in our hotel. Everyday, we do the best to ensure that our guests are satisfied. We are glad to know you found the Privilege Service well worth. We have very good feedback coming from the guests regarding that service, since it's adding an even more full experience of the stay at the hotel with all the benefits it has. Your comments regarding the gastronomy, as well as the details in the room are very appreciated. We are glad to know you found the Privilege Service well worth. We have very good feedback coming from the guests regarding that service, since it's adding an even more full experience of the stay at the hotel with all the benefits it has.

We are looking forward to see you again in our hotel.

Sincerely yours,
The Management

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Reviewed 3 April 2018

Stayed for week from 24th March, we had the privilege option, privilege check in was average. Not offered a drink on arrival, slippers and gowns not in room and a couple light bulbs in room out. Safe was locked. All reported but not remedied, the safe was opened next day.

There are currently remedial works underway below our block, although, they seem to be considerate and we were not affected by this, and Jet2 had forewarned us.

Hotel staff are the best, the lobby bar and el volcan superb, they really look after you, quality of drinks and food was also top draw.

House keeping was high standard and the hotel in general is very clean, I struggle to understand why guest can't place their rubbish in bins, there are plenty of them.

The hotel put on a dinner show, was not expecting much but we both enjoyed, book early it's Monday and Friday.

On the whole we had a great week just need to sort out Privilege reception. Not sure if we would go for this option next time but maybe the standard AI. Yes I would recommend a stay here.

Room Tip: Room 6060 nice room good standard but limited sun from the balcony,.
  • Stayed: March 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10_Rubicon_Palace, Director General at H10 Rubicon Palace, responded to this reviewResponded 12 April 2018

Dear Tony C,

We are grateful that you shared your experience in H10 Rubicón Palace in TripAdvisor. We are also glad that you have been satisfied by the different restaurants of hotel and mainly by the food and the service of the “Volcan Restaurant”. Without doubt the good service of the staff is one of the main characteristic that make our hotel special and unique.

We thank you for recommending our hotel, it’s without doubt the best motivation we can have to keep improving each season in order to provide you excellent holidays and memories!

We would like to see if we deserve an even higher rating next time with all improvements done.

Best regards,
The Management.

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