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TUI SENSIMAR Natura Palace & SPA
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Reviews (2,827)
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22
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1,695
873
182
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22
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All reviewsmarea barpool arealovely hotelgala nightsea viewbreakfast and dinnerthomson repevening entertainmentplenty of sunbedssalt waterthe air conditioninglobby barrelaxing holidaysmall supermarkethalf boardsea frontpremium room
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25 - 30 of 2,827 reviews
Reviewed 2 weeks ago

If you want peace and quiet in a sea front location in the Canary Islands then Natura Palace fits the scene. The food is self service with an enormous choice to suit every palate for every course. Very well presented and in a dining area with plenty of seating which is a pleasant change from a lot of dining rooms. The decor through out oozes luxury and class, always sparkling clean and tidy.The only criticism are the small bath towels in the bedrooms and the noisy cleaning trolleys at 7 o'clock in the morning .

Room Tip: a sea view is automatic so there is very little advantage in any room.
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank Profresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELSLanzarote, Director General at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 2 weeks ago

Dear Mr Profresh,

First of all, We would like to thank you for the time it has taken to write some positive notes regarding our establishment.

We are pleased to know that your stay at the Hotel has been satisfactory regarding the exceptional gastronomic offer, the decor and the cleanliness in the hotel. For us your enjoyment is a success and the sign of a job well done and we hope that you come back to visit us in other cases.

We apologize for the inconvenience in the room about the noise. The hotel is very quite and we regret that you could not enjoy your holidays for this reason. If we could know before, we could try to change your room depending of the availability of the rooms. Your feedback and your satisfaction is very important for us and all staff would like to help you.

Your feedback is very important to us and we will be making sure your remarks are brought to the attention of the appropriate management so they can make the necessary adjustments in the areas you highlight in your review.

Once more, thank you for taking the time to send us your comment.
We hope to see you again in the near future.

Best regards


The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We stayed at Natura Palace mid March and had an excellent holiday. The hotel is spotless, the room we occupied was faultless overlooking the pool with afternoon sun. The beds were extremely comfortable and kept to a high standard. We enjoyed our food where we found plenty of choice to suit our taste. We were looked after well in the outer dining area by Stiven and Juan. The hotel has a great staff team who pull together to make this hotel one of the best. We would definitely return.

Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank Somerset010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELSLanzarote, Director General at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 2 weeks ago

Dear Somerset010,

From the whole Sensimar Natura Palace team, we would like to express our gratitude for choosing our hotel as your destination and for sharing your holiday experience in our Sensimar Natura Palace with us on TripAdvisor.

Moreover, thank you for highlighting the attentive and exceptional treatment of our hotel staff. They all go out of their way to fulfill the wishes of our guests and contribute to a pleasant holiday, just as our chefs, who put a lot of effort in the selection and the quality of the gastronomic offer.

Lastly, we are glad that you liked our resort with all of its facilities. We hope we can welcome you soon in our Sensimar Natura Palace to provide you with another fabulous week.

Best regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We have visited this hotel twice now and have no complaints whatsoever. The staff are friendly, the hotel is clean, an excellent choice of food in the restaurant and a great location. Plenty of space around the pool and plenty of sunbeds.

Room Tip: Had a sea view, free safe and robes and slippers
Stayed: March 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank mchoad22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELSLanzarote, Director General at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 2 weeks ago

Dear Mchoad22,

We want first of all that you accept our appreciation for the loyalty you have shown us by returning to Sensimar Natura Palace for your most recent vacation to Playa Blanca. We appreciate that you have made the effort to share with the Tripadvisor users and us this latest experience.

We are on the other hand very happy that the culinary efforts of our professional chefs were able to satisfy you and that you thought the food and service in our restaurants during your stay was excellent. The quality of our food and drinks offer for our guests is of major importance to us all at Sensimar Natura Palace, so comments like yours that confirm we have achieved our goal in this area is always nice to receive.

Moreover, thank you for highlighting the attentive and exceptional treatment of our hotel staff. They all go out of their way to fulfill the wishes of our guests and contribute to a pleasant holiday.

So once more Mchoad22, we thank you for this constructive review of our hotel and hope to have the honor of serving you again in Sensimar Natura Palace.

Best Regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Great service, lovely food with variety of meals, meats, fruits and salads. Plenty of sun beds, so no big rush to bag one. Hotel clean with cleaners doing an excellent job, massive bed. Only area of improvement would be for one of the pools to be heated. It was very cold....

Stayed: April 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank stevegardner2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELSLanzarote, Director General at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 2 weeks ago

Dear Stevegardner2018,

It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.

It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again in Sensimar Natura Palace.

Best Regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We returned to the NP again after a previous holiday here and again it was a very pleasant week. Once again the food was fantastic breakfast was wonderful and evening meals were all you want it to be, the choice is overwhelming if you can't find something you like you really are hard to please.
Again the staff here are go out of there way to assist and make your stay as pleasant as possible.
Our room was lovely well decorated and clean and the maids cleaned every day really was great.
Playa Blanca is a great place to stay plenty or nothing to do it;s up to you walk, run or cycle it's all there to do.
Entertainment again is a personal choice some evening act's are good some are not so good but it;s not a complaint it really is up to you but something on most evenings
The NP is in a really good location and we would defiantly go back again.

Room Tip: Depends some rooms have morning sun and the others have afternoon has afternoon sun we had lovely afternoon sun
  • Stayed: March 2018, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Kevin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIPOTELSLanzarote, Director General at TUI SENSIMAR Natura Palace & SPA, responded to this reviewResponded 2 weeks ago

Dear Kevin J,

First of all, We would like to thank you for the time it has taken to write some positive notes regarding our establishment.

It is a pleasure for us to know that you have not only enjoyed the facilities of the hotel, but also the service and treatment received by the staff. We want you to know, that we will share your appreciation with the hotel staff, so that they know that their effort and work has been worthwhile.

Once more, thank you for taking the time to send us your comment.

We hope to see you again in the near future.

Best regards

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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