Dear JaqB65,
Thank you very much for your time sharing your experience at Parador de Cervera de Pisuerga. Your comments about our service are very important for us.
On behalf of the team at the Parador as well as on my own behalf, I would like to apologise for the disruption that you experienced during your stay and we deeply regret the inconvenience that this caused you.
Again, we appreciate you taking the time to inform us of the events that occurred during your stay.
Yours sincerely,