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“Poor service, even worse wine”

Hidden Creek Winery Cafe Vineyard
Ranked #3 of 9 Restaurants in Ballandean
Price range: US$11 - US$26
Description: Indoor and alfresco dining by the lake. Home grown, home made and Local produce, coffee and teas. Fine selection of boutique Granite Belt Wine made by award winning winemaker Andy Williams.
Restaurant details
Description: Indoor and alfresco dining by the lake. Home grown, home made and Local produce, coffee and teas. Fine selection of boutique Granite Belt Wine made by award winning winemaker Andy Williams.
Reviewed March 31, 2018 via mobile

Stanthorpe is ripe with high quality vineyards. Unfortunately, despite the stunning location of the cellar door, hidden Creek is not one of them. The service was constrained by the combination of a small tasting area and not enough staff. Some wines were nice (gewurztraminer), however most just average, others poor. Wine not served cold, and tasting experience was impersonal. Wanted to like it but given other options I would not recommend.

1  Thank superted13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy W, General Manager at Hidden Creek Winery Cafe Vineyard, responded to this reviewResponded April 2, 2018

Dear Superted13, many thanks for your review. I could go on and on and on in response, but on this occasion choose dignity over derision. I wanted to like your review but given the many other 4 and 5 star reviews, I would not recommend your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3 - 7 of 56 reviews

Reviewed March 31, 2018

Went here for wine tasting only as we hadn't booked for the cafe and it was full. Its a great setting looking out over a lake, and we particularly liked how they were able to cope with the crowd even though they were very busy to ensure everyone was attended to.

1  Thank PeterSandgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy W, General Manager at Hidden Creek Winery Cafe Vineyard, responded to this reviewResponded April 1, 2018

Thanks Peter, it was indeed a challenge with so many customers, but also rewarding knowing that our continual hard work to provide high quality service pays off. Thank you for visiting and hopefully we may see you again.

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Reviewed March 10, 2018

All the staff provided great service, the food was fantastic and the wines were wonderful. Highly recommend to all travellers.

1  Thank CLSA1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy W, General Manager at Hidden Creek Winery Cafe Vineyard, responded to this reviewResponded March 13, 2018

Thanks for your review Chris. We pride ourselves in providing a great experience.

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Reviewed March 10, 2018

Beautiful surroundings at this winery. Tasty food, extremely satisfying. And the wines are a perfect match.

1  Thank Kaley58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy W, General Manager at Hidden Creek Winery Cafe Vineyard, responded to this reviewResponded March 13, 2018

Thanks for your review Kaley. We take pride in what we provide to each and every customer.

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Reviewed February 19, 2018 via mobile

We went to this lovely farm type style of a local winery over the weekend to just taste some wines.
However when we got there we saw a large dam outside the grassy surrounds and trees affording shade aplenty so we decided to stay for lunch.
Their wine tasting area was bright and open to view the large grassed area outside and it also doubled up as a great cafeteria style area as well.
We chose a cheese platter for two at $45.00 and we struggled to consume it all. The local blue vein cheese was to die for and the boss's home made chutney was another winner.
The wines were lovely and priced well. I chose a Chardonnay and actually purchased a bottle and drank a glass over lunch and took the rest home. My wife selected a beautiful Shiraz and enjoyed it over lunch.
The manager Andy was very professional friendly and aware of our needs and met them with aplomb. All the staff were very friendly and assisting to your needs.
Overall a great place just out of Stanthorpe that you can enjoy a great lunch, some lovely locally produced wines and a superbly designed atmosphere.
Give it ago. You won't be disappointed.

1  Thank huntsplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andy W, General Manager at Hidden Creek Winery Cafe Vineyard, responded to this reviewResponded February 20, 2018

Cheers Guys, thanks for taking the time to review us on TripAdvisor and for your positive comments. So happy that your experience was positive and hopefully we may see you again soon.

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