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Reviews (1,816)
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Reviewed 4 April 2018

A disappointing dinner for £39.50 in a dining room with "confused" décor! Would expect table cloths and/or a fresh flower on the table as this purports to be a "fine dining" establishment. Dining room & bar lack character of the tea room. Fires laid but not lit. Room spacious, clean & comfortable but a large step up to the high bath. Reception staff very friendly & efficient. Hotel definitely lacks personality & TLC of previous years.

Room Tip: Request garden view room.
  • Stayed: April 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GrantP52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lis_Rickelton, Manager at The Black Swan Hotel, responded to this reviewResponded 5 April 2018

I'm sorry to hear we did not live up to your expectations on this occasion. Our dining experience is now one far more in keeping with the traditional coaching inn we are, fine food but in a relaxed, informal environment. This may have caused confusion if you were expecting a true "fine dining" experience but that is something we haven't offered for some time now.
I think if you look at the majority of our reviews we're getting it right. so with the above in mind, do please visit with us again and give us the opportunity to show you the hospitality we are renowned for

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Reviewed 4 April 2018

We visit the Black Swan Gallery Restaurant about twice a year - usually for Dinner, but on this occasionit, it was for lunch on Easter Sunday, for our family of 7 - and the whole event was as enjoyable, successful and impressive as always. The restaurant absorbed the challenge of keeping the full spectrum of generations happy (ranging from a 75-year old vegetarin to two fussy gourmet 6-month-olds!); at the risk of slightly unfair "carping", the service could have been quicker, and the set menu was perhaps slightly limited - but as is often the case, the "narrower" the choice, the better the quality.The food was excellent, the staff attentive, and the atmosphere most accommodating. We have yet to rate the Black Swan anything less than 5-star "excellent".

  • Stayed: March 2018, traveled with family
    • Value
    • Service
Thank JohnCJEaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lis_Rickelton, Manager at The Black Swan Hotel, responded to this reviewResponded 5 April 2018

What a lovely review, thank you so much for taking the time to post it.
We had an incredibly busy Easter Sunday which may have made service a bit slower than we would like but I'm pleased to see it didn't impact on the enjoyment of your lunch. We look forward to welcoming you all back again soon

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Reviewed 4 April 2018

Our room lovely it was clean and spacious with views of the gardens and nearby church, the staff were amazing, friendly and helpful, the breakfasts were really tasty and there was plenty of choice and we were able to take our dog with us for breakfast as long as we sat in the lounge rather than the dining room. We also had a meal at the hotel in the evening and the food was fantastic. Helmsley has some really nice small shops , a couple of bars and café/restaurants and there are some good walking routes starting from the market square directly in front of the Black Swan Hotel. On our departure we were given bottles of water and fruit for our journey back. We would definitely stay here again.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Hoppo2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lis_Rickelton, Manager at The Black Swan Hotel, responded to this reviewResponded 5 April 2018

I'm so pleased to hear how much you enjoyed your recent stay with us and thank you so much for taking the time to write a review, we really appreciate it.
We do hope you'll be visiting with us again soon

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Reviewed 3 April 2018 via mobile

What an exceptionally lovely place. We went to the Black Swan for an Easter break with our three furred family. We had the most wonderful time. The staff are completely excellent. The food was amazing. The dog friendliness was exceptional. We travel to a lot of fancy places and often, even though hotels say that they are dog friendly, we can feel slightly awkward about having them with us. Not so at the Black Swan. It was truly a relaxing break. The other thing we really appreciated was that it is not snooty at all despite the excellence. Very warm friendly and generous in all aspects. Very highly recommended.

Stayed: April 2018, traveled with family
Thank aj-loves-eating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lis_Rickelton, Manager at The Black Swan Hotel, responded to this reviewResponded 4 April 2018

What a lovely review, thank you so much for taking the time to write and let us know how much you enjoyed your stay it is much appreciated. We very much hope you will be visiting with us again soon

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Reviewed 2 April 2018 via mobile

Had a two night stay with our puppy Freddie over easter. Staff were all brilliant couldn’t do enough for us. Room lovely and clean and Freddie loved the bones and blanket left for him. Ate in the bar side, lovely meal and having Freddie with us made our stay more enjoyable. Thank you to all the staff especially on reception and for helping find an emergency vet for Freddie. Unfortunate accident with his foot but alls good now. Staff went beyond helpful they were excellent and made our stay more memorable. Lovely spot very busy but the location is wonderful. Be back soon.

Stayed: April 2018, traveled as a couple
Thank Shirleyjones1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lis_Rickelton, Manager at The Black Swan Hotel, responded to this reviewResponded 3 April 2018

What a wonderful review, thank you so much for taking the time to write about your visit with us. It was a real pleasure to meet you all and I do hope little Freddie's foot is much better. I'm pleased to hear all our team were helpful and helped make your stay an enjoyable one. We do look forward to welcoming you all back again soon

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