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Reviewed June 27, 2015

Stayed here for a week and couldn't fault it for the price you pay.Staff couldn't do enough and never had to queue once at the bar.Gustavo on the front desk was so helpful and friendly.Rooms are adequate and ours were cleaned 3 times.The food was fine and you will never go hungry,a bit more labelling would help though.The free bus is a good idea although the front is only a ten minute walk.We travelled from Barcelona airport by train all the way to Santa Susanna for 4.90, and the scenery was amazing.We took the train to Blanes were the Costa Brava starts and enjoyed a day there.All in all if your after a week in the sun on a tight budget then you won't be disappointed.A special mention as well to Mafuz the waiter who was always smiling and funny.thankyou for a lovely holiday.

Date of stay: June 2015
3  Thank Paul H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 26, 2015 via mobile

Stayed in Santa Susannah resort hotel in June with family on appearance it's was very clean, checked in and got to our room well it's was tiny to say the least for 3 adults 1 toddler 3 suitcases and a buggy lol I was fuming to be honest!! You had to walk sideways to get to the balcony door! After a LOT of complaining we got settled into our new family room!! The rooms are clean but dated our room was facing the main road, the new disco across the road on the sat nite pumped music to 5am :( the food was nice also! What really made me write this review was the rest of my family were staying down the road and had come up for a drink well my brother in law went up to buy a drink and told he Cudnt buy a drink?? As it was all inclusive hotel was very weird declining money, so that was fine then some man must have been the owner/manager came over and starting getting into my family's face u can't be here this hotel only for residents and ushered them to the front doors like criminals!!! They proceeded to get on the bus outside the hotel this man then came out and caused a scene outside sayin they Cudnt use the bus as it was only for hotel guests even though they had paid to get there?? so odd!! My family had a 1 1/2 yr old with to make a scene in front of her alone was disgraceful!!!!!!! They were treated like pure scum this owner or whatever the hell he was would need to go and learn some manners!!! Overall I Wudnt be back!! Never been so disgusted by a hotel manager in my life he doesn't deserve peoples custom!!!!

Date of stay: June 2015
Trip type: Traveled with family
5  Thank Emmachurch88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 26, 2015 via mobile

Friendly place to stay. Food is 3star.brekfast3star.breafast always decent.beer and spiritts spot on.staff very helpful most speak English. I have been going to this hotel for the last 9years at least 3times a year.it has needed abit of updating since I started going there but it does notput me off as it is spotlessly clean and very child ffriendly. Aviod promo rooms?.all inc till12 midnight. Poolside bar open 10am snacks are quite good. Cheapest all inc on internet for what u pay.if your posh dont go.if you are on a budget go you wont be disappointed. You get what you pay for and nothing else.most televisions don't need remote.delfy net for free wifi only in games room
search for networks.sun loungers are plenty only if you are up before six am?

Date of stay: June 2015
Trip type: Traveled as a couple
2  Thank djb195
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 25, 2015 via mobile

Hi it was good food and a little train to go to town on for FREE for all inclusive games area to play pool good hotel room big pool and a hot tub that everyone can gp into you pay for wifi in your rooms and you can go on the computers for 1 eroe

Date of stay: May 2015
Trip type: Traveled with family
3  Thank maltamason
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 25, 2015 via mobile

Been here twice now.. first time around it was okay with family.. second year me and my 2 friends went for a lads holiday .. Don't get me wrong the hotel is very clean and there is always people cleaning the place and room is cleaned every day with new towels and stuff. There's an awful smell that comes around the pool every so often as the toilets down there are discusting I wouldn't let a rat into them .. The burgers are like eating dog food from a tin at the snack bar .. The man at reception who worked every second day was really nice but the rest of the staff were so ignorant and didn't know how to crack a smile its as if they were slaves ? Especially Mario he was a c*** . the worst of all is the small fat man I think is the manager he was calling us all sorts in Catalan for reasons I really don't know maybe because we were young but in no means any trouble other than playing music outside after 12 (really low) he wasn't happy about us with that. I got two glasses of beer one day I drank the first then was drinking the second and the train came to bring us to the town (which has nothing in it other than a few small restaurants and shops that sell nothing but Barcelona jerseys and speakers) but anyway train came so had some beer left in the cup and he went absolutely mad wouldn't let us order more than 1 drink at a time for the rest of our stay and then there were nights where he wouldn't serve us past 10 o clock which then everyday we would just go to carrefour next door (shopping centre) and just buy our own drink. But on an all inclusive holiday that you pay good money for you expect a little common courtesy from the staff and to actually be served what you are entitled to ! The beach has no water sports at it you have to get a train to calella and even then it 60 euro for 15 minutes on a jet ski ! All in all I wouldn't go here if I was use if you want to go Costa brava I would really recommend lloret de mar and stay away from this faulty towers + food is mank lived on chips and soup all week

Date of stay: June 2015
Trip type: Traveled with friends
3  Thank dylandoyle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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