It was a good hotel a few years ago but no longer. It is failing like so many hotels in the Philippines by falling into disrepair. Stayed here many times but this is the last, its just too bad now.
The change in management is accelerating the decline probably due to profit taking instead of investment.
Checked in for a 2 night stay 16th January 2023, wish it had been for only one. The only working lift has filthy hand marks on the doors on floor 7, the other lift is "under repair" but nobody is working on it.
First room fail is a room safe that won't lock. Next was a cold morning shower, no hot water left at 7:20am. Reported and "maintenance" called after 9am and pronounced it working. Of course it was, the water had time to heat up. The suggestion was that I am stupid but despite the hot and cold labels being ambiguous I do know how a shower works and there simply was no hot water available.
This hotel also has the now frequent trick of no hot water pipe to the basin, this is becoming more common.
The room, 8702 on the 7th floor, odd numbering system, is small and grubby. There is a rough and dirty wall repair around the mirror, the paper roll holder is dirty and rusty.
There is one easy chair, too low to use at the brown painted desk and the brown painted stool has an edge around the top to hold a seat and no cushion so after 5 minutes it is very uncomfortable. Is cheap local made brown painted fitted furniture really acceptable in a 3 star hotel in the 21st century?
There are drinking glasses in the shower room, good, and in the bedroom along with cups, a kettle and a water jug, but nothing to put in them other than 2 small bottles of water. No coffee, no tea, no sugar and creamer, no spoon even. So what is the kettle for? Washing underwear in? Reception say buy drinks in the restaurant/coffee shop only.
There is a fridge, empty, Bringing your own alcoholic drink into the hotel is forbidden, so why have a fridge?
The basin has a safe, transformer isolated, hair dryer set with a safe socket for razors, very good. But it plugs into mains sockets right next to the basin in a wet area, highly dangerous.
Is this wiring all over the wall for the TV and digital box acceptable in this day and age in a hotel? I don't think so.
Admission to the breakfast used to be by one staff member checking at the restaurant door and seating you. No longer.
There is a ticket system, you have each to collect a ticket in the morning from the office first, not handed out on the evening before. Then present it to another staff member on the buffet. A silly waste of staff time, belittling and frustrating for guests.
Sadly this hotel is going down hill, I will never stay again, there are many good hotels in Dumaguete.