MAKE OVER is what they so urgently need. Very expensive for what they can offer. Poor location, lacking in amenities. It simply needs some maintenance eg, proper antenna, aircon service, electrical upkeep, a screw in the door or a polish on the floor.
Clean beds and neat rooms. Excellent staffing but the facilities do not complement the hospitality of their employees. Managers, get your act together and say hello to your guests rather than bossing around your staff and acting like a stuck up politician around your customers. Food and Beverage is average and bar is understandably under staffed and poorly supplied but they try their best to please you.
I would have given Sta Monica more stars if only it lived up to my expectation of 4star priced accommodation. For what they charged, I was certainly shortchanged! Make your tariff reasonable so your setbacks can be tolerated until resolved.
Toiletries tooooo minimal with only a liquid hand soap in the vanity and shampoo in the bathroom. The all natural citrus soap is very nice and the citronella lotion around the resort is a bonus. I like how your provision of towels in the pool area. And security guards were attentive and very much appreciated. Love the give-away bracelets and the screwdriver, Thank you.More
- Free Wifi
- Free Parking