It is quite unfortunate that you found yourself faced with many problems and we are sorry for that. However, at our hotel, what you called problems were issues that our staff have already addressed during your stay. You were transferred to another room when you complained about the internet and the toilet.
Our staff also did their best to help you with transportation, in spite of you somehow not being able to comprehend that Dumaguete City does not have taxi cabs nor Grab taxi where you can just hail one the moment you step out of the hotel and hop in. It is beyond the staff's control if the tricycle driver does not want to bring you to your destination.
As for these comments: "The bed is short and horrible, the linens are uncomfortable, the towels are old and worn out.", our staff don't recall you letting them know about these, otherwise they would have worked on finding a solution for you.
We pride ourselves in sincerely caring for our guests and meeting their needs to the best of our capacity. It is inaccurate then to say that the staff was indifferent and unwilling to help. It is also in no way a reflection of the quality of our service when someone such as yourself pile on the insults and attack the intelligence and English skills of hardworking people.
Both our staff and management carefully read through your review, and we're working on improving our facilities. Thank you for your feedback, and we sincerely hope that your future travels be problem-free.