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Renaissance Atyrau Hotel
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Reviews (190)
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All reviewssports barbusiness tripplace to staysilk restaurantpool tablehotel rooms arewell equipped gymbar staffburgernon smoking roomfew monthsroom service isminutes from the airportmain hotelrooms are greatbuffet lunchclean rooms
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3 - 8 of 190 reviews
Reviewed 10 March 2018

Quiet rooms and friendly staff made this a very enjoyable hotel to stay in. Located on a main street in Atyrau. There are a couple of shopping malls nearby and some restaurants in walking distance (if you don't here [recommended] or don't want to take a taxi).

Room Tip: All rooms seem to be pretty quiet, no great views
  • Stayed: February 2018, traveled on business
    • Value
    • Rooms
    • Service
Thank dbinhou7511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 16 February 2018

Excellent service and rooms. In room dining and entertainment with a room bar. Meals at restaurant are plentiful and tasty. Hotel bar is clean and well stocked. Hotel is well placed in City and approx. 15 minutes from airport

  • Stayed: August 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank markprsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 6 March 2018

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 January 2018

I always use this hotel for an overnight stay when I'm returning to the UK. The hotel rooms are top quality and are modern and clean. The staff are helpful ad friendly and the service is good. Plenty of food and beverage choices, altogether a great place to stay.

Stayed: December 2017
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 6 March 2018

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 January 2018 via mobile

Been sat here for 3 hours watching 2 matches. The signal has dropped out every 2 mins. I could stream the game better on my phone! What a waste of time! This is not good enough for a sports bar and 5 star hotel.

Stayed: January 2018
Thank Willie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 15 January 2018

Dear Guest,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Renaissance Atyrau Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent visit to the Champions Sports Bar. We have shared your feedback with the appropriate hotel team and we will actively be working to improve the quality of channels.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 January 2018

Friendly behavior of the hotel staff made it best. If we talk about the hotel quality- I would rate it to 4 out of 5. The rooms could be furnished more better. The bath room was very small if i compare Renaissance at other locations.
Thank you

Stayed: November 2017
Thank Arvind K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 15 January 2018

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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