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Renaissance Atyrau Hotel
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US$149
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Reviews (190)
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All reviewssports barbusiness tripplace to staysilk restaurantpool tablehotel rooms arewell equipped gymbar staffburgernon smoking roomfew monthsroom service isminutes from the airportmain hotelrooms are greatbuffet lunchclean rooms
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Reviewed 13 August 2017 via mobile

Had an excellent stay at Renaissance Atyrau this week. A true oasis in the midst of 42 degree summer heat... Comfortable and spacious rooms, well equipped gym with a pool, sauna and gym, friendly and effective. What's not to like?! Special recognition to receptionist Alim who was able to do a check in, inspite of some technical glitches from my side and after a check-out gave me my room back again after I returned to the hotel due to flight delay.

I also veenjoyed qazy and baursaks for breakfast- would very much enjoy more of Kazakh food on lunch and dinner menu. I'm sure guests would enjoy a taste of local cuisine- just like they do in other Marriott establishments, for instance one in Moscow had pelmeni! Back to Renaissance in early September and perhaps can look forward manty , plov or samsa ;) ?

Stayed: August 2017, traveled on business
Thank caledonian_nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 August 2017

Always caring and helpful staff. I have visited over three years and even when new people start they are always concerned to help and ensure you have a happy stay. Food at midtown,the outside bar, in the summer is very good

  • Stayed: August 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Kirsten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 7 August 2017

Pretty much the best option when visiting the city on business. The room I stayed in was recently refurbished and very clean and fresh with clear influences of the Marriott. Staff were pleasant and helpful, F & B options were good and reasonably priced. Hotel is located around 10 minutes from the airport. No complaints and will stay here again.

  • Stayed: February 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank Boomhauer35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 July 2017

In the city center and the place of the exhibitions, usually Oil and Gas. Swimming pool, sauna.
More expensive compare to the middle class but you enjoy after a meetings you got and the relaxing atmosphere inside.

  • Stayed: September 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank ilyaizmaylov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 May 2017

The staff at this hotel all work hard to make your stay easy. Almost everyone staying in the hotel is in town for business, so working many hours and the last thing they need is problems at the hotel. The breakfast is great and the food overall is good.

Room Tip: They understand flights come in at all hours and will do everything they can to get you in the room early, if possible.
  • Stayed: February 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank thomo215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear IRINA,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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