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Renaissance Atyrau Hotel
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Reviews (190)
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All reviewssports barbusiness tripplace to staysilk restaurantburgergood sizepool tablepool and saunahotel rooms arewell equipped gymnon smoking roomfew monthsroom service isminutes from the airportmain hotelrooms are greatbuffet lunch
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Reviewed 19 July 2017

In the city center and the place of the exhibitions, usually Oil and Gas. Swimming pool, sauna.
More expensive compare to the middle class but you enjoy after a meetings you got and the relaxing atmosphere inside.

  • Stayed: September 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank ilyaizmaylov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 14 August 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 May 2017

The staff at this hotel all work hard to make your stay easy. Almost everyone staying in the hotel is in town for business, so working many hours and the last thing they need is problems at the hotel. The breakfast is great and the food overall is good.

Room Tip: They understand flights come in at all hours and will do everything they can to get you in the room early, if possible.
  • Stayed: February 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank thomo215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear IRINA,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 April 2017

Centrally located in the heart of Atyrau, the Reniassance is a very good hotel for business/personal visits. Most of the expats associated witht the oil majors live/frequent this hotel.

Room specs are not ultra-modern (vs the Astana Mariott) but have all the standard requirements. A bit of challenge is the access cards stop working frequently. (had to frequent the reception to almost daily - and if you were thinking: i didn't put the card with cell-phone :D

In room service is on-time but at the concierge it might take time.
All food is pricey vs rest of Atyrau fine-dining places (value for money and quality). Would be a good idear to explore the restaurants while in the city for dinners. The breakfast spread is good but almost the same everyday (though one will never run out of options). On the ground they also have a cafe,lounge/bar called The Library. Really good place to have business meetings or sit and work (just for change of place). A sports bar on the first floor is also a good visit if you feel like not going out.

Overall the Renaissance a good place to stay with all amenities within the facility and restaurants, landmarks, malls, everything at a stone's throw away.

Room Tip: Summer months better to be on the side facing Joy restaurant. In-room WiFi is free for members.
  • Stayed: April 2017, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Purusotam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 April 2017 via mobile

A nice and quite convenient place to stay during a business trip. It's located in the city center though a trip to the airport won't take longer than 30 minutes.
A good gym, nice restaurants and cafes, e.g. in the Baursak cafe you may try a local Spezialität.
Clean and spacious room allow you to relax after a long and busy day.

Stayed: April 2017, traveled on business
Thank aebelova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 April 2017 via mobile

Best hotel in Atyrau at the moment. Good service and rooms. Food was ok. Stayed there during business trip. Would recommend for short accommodation in Atyrau. Rooms clean. They put new big TV into rooms.

Stayed: April 2017, traveled on business
Thank YZA 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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