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All reviewssports barbusiness tripplace to stayburgergood sizepool tablepool and saunahotel rooms arewell equipped gymnon smoking roomfew monthsroom service isminutes from the airportmain hotelroom was largebuffet lunchclean rooms
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Reviewed 25 April 2017 via mobile

A nice and quite convenient place to stay during a business trip. It's located in the city center though a trip to the airport won't take longer than 30 minutes.
A good gym, nice restaurants and cafes, e.g. in the Baursak cafe you may try a local Spezialität.
Clean and spacious room allow you to relax after a long and busy day.

Stayed: April 2017, traveled on business
Thank aebelova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 April 2017 via mobile

Best hotel in Atyrau at the moment. Good service and rooms. Food was ok. Stayed there during business trip. Would recommend for short accommodation in Atyrau. Rooms clean. They put new big TV into rooms.

Stayed: April 2017, traveled on business
Thank YZA 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 April 2017 via mobile

Had various meals here over the last few months. The food has always been of excellent quality albeit service sometimes slow. Good choice of food from bar, restaurant, lounge and cafeteria areas. Prices are what one would expect to pay in a good quality hotel in this city. Wine prices as with all restaurants in Atyrau are overpriced. Good meeting area.

Stayed: April 2017, traveled on business
Thank capetownbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

DearGuest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 April 2017

This is a very good hotel, and probably the best option for international travellers in Atyrau.

Pool/Gym is exellent!

Room was nice and clean. But either it was recently converted from a smoking room into a non-smoking room - or some recent guest had smoked. There was quite a distinct smell of sigarettes in the room :(

  • Stayed: March 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank MagicByte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 June 2017

Dear Guest,

Thank you for sharing your experience at the Renaissance Atyrau Hotel through the Guest Satisfaction Survey.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Renaissance Atyrau Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Atyrau.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 March 2017 via mobile

Service ok. Big debate over weather or not a few complimentary water bottles should be included every night. Not what I would expect from a Marriott brand. Breakfast really average. Next time plan B. Won't stay here again in a hurry.
Went from free internet to charging.

Stayed: March 2017, traveled on business
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHomsi, Manager at Renaissance Atyrau Hotel, responded to this reviewResponded 16 March 2017

Dear Guest,

Thank you for taking the time in reviewing our Hotel.

We always thrive to deliver the best quality of service to our guests and we are sorry to read that we have fialed to deliver on our promise on this occasion, we would like to thank you for your kind comments, we have shared your feedback with the team in order to improve our service even further.

We look forward to welcome you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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