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Grand Octagon Resort
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Reviews (38)
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4 - 9 of 38 reviews
Reviewed October 30, 2016 via mobile

We stayed in this hotel for 2 nights. Our stay there was just part of a tour package, so we really had no choice.

Location-wise, it is not a very convenient hotel since it is a little far from the city center. There is even no convenience store nearby, not a lot of places to eat.. you'd have to ride a tricycle to get to those places. There is just one restaurant (Urban Kitchen) located at the corner of the street leading to the hotel. We ended up eating dinner there for our 2-night stay so we do not have to go too far.

They allocated us to Room 3, there were 5 of us. There were 2 queen-size beds, and one single mattress placed on the floor between the 2 beds for the 5th person. The mattresses were, I can say, fine. Not so soft, not so hard -- just right for back support. The pillows were a little small though.

The airconditioning unit was noisy, even when put on "quiet" mode. The bathroom/toilet is so small, you can hardly turn around. The hot and cold shower was working well, only takes a little amount of time for hot water to come out. The washbasin/sink was disgusting though. It doesn't drain well/quickly. So imagine brushing your teeth there -- really disgusting.

They gave us only 1 toilet paper for a day. They should have put 2-3 rolls in there, knowing that there were 5 guests occupying. They don't refill toilet papers every day unless you ask them.

The wifi connection is really slow, other times there is no connection that reaches our room. Breakfast came late for the 2 days we were there. They did not even ask us what we wanted for breakfast, we expected they'd give us a menu once we get to the dining area. We waited and they served all of us fried fish. 2 of us don't eat fish. That's just frustrating. The servings were small. I think that they should ask the guests the night before what they want for breakfast, or give them a menu.

We went to the pool area, and that's just disappointing as well. The pool was not maintained and it was dirty. We didn't dare touch the water.

The area as well was a right-of-way for the people that were living at the back of the resort, there is a gate leading to their houses. That means that the property is not a secured location.

I am pleased though by the security guard in the area, because he always greeted us "good morning" or "good evening" every time he sees us.

Stayed: October 2016, traveled with family
4  Thank Yacque_717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MR Ma Jem G, Owner at Grand Octagon Resort, responded to this reviewResponded November 13, 2016

Dear Yacque_717,

Thank you for your time in reviewing your stay in the resort.

We certainly aim for a comfortable and pleasant stay to all of our guests.

Group tour packages has certain arrangements and requirements and we agree to deliver these services in order to accommodate everyone.

For the pool area, we take pride in keeping this pristine and fresh at all times. It is very unfortunate that the weather is out of our control and Philippines is a pathway for typhoons. An outdoor pool is a challenge however, we would like to re-assure you and our future punters, the pool is treated and kept clean at all times.

Thank you for highlighting the good demeanour of our security guard and we will ensure this feedback will reach him and his mentors and agency.

We hope to welcome you with a much better experience in the near future.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2016

So unhelpful, never book this online, never come to this hotel, they won't let you cancel your booking. They blame you for falling down stairs. Lack of health and safety, can't believe I survived. I would have rather stayed in the car. Bath tubs unclean, the rooms have mosquitoes, as a European, it was worth than travelling to Greece.

  • Stayed: July 2016, traveled with family
    • Value
    • Location
    • Service
2  Thank chubbyguy436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MR Ma Jem G, Owner at Grand Octagon Resort, responded to this reviewResponded October 17, 2016

Dear Chubbyguy436,

Thank you for taking your time in reviewing your recent experience with Grand Octagon Resort.

Am sorry to hear a very unpleasant experience that you had with us despite the efforts made by the Manager and her team in accommodating your expectations in your stay for 2 nights and 3 days.

You were upgraded to rooms by the time of checked-in, to which you made us believe you were satisfied till you left and made a review of the resort.

On line bookings via third party, we have been transparent by the time you checked in.

Health and safety, we have systems and procedures in place. It is unfortunate that we are not in control of individuals/ groups who may choose to do as they please.

Unclean facilities, we extremely apologise for these. This is unacceptable and we will ensure this will not happen.

Again thank you for your review and we hope you enjoyed the rest of your holiday.

Kind Regards.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2015 via mobile

We stayed at Grand Octagon for a night as we stopped over at Laoag on the way to Pagudpod from Manila. The staff patiently waited for us and attended to our needs even though we checked in during the wee hours of the morning. The room itself was clean but the bathroom needs some good maintenance. I was hoping I could go for a swim before we leave for another long drive but the pool is only open from 10am to 10pm. We had a la cart breakfast and the serving is fair enough for the price we paid for the rooms.

Stayed: December 2015, traveled with family
3  Thank Jomar O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ma Jem G, Owner at Grand Octagon Resort, responded to this reviewResponded January 4, 2016

Dear Jomar O,
Thank you for your review.
We value our guests hence we aim to wait and welcome you even the wee hours. It is just unfortunate that you were not able to enjoy a dip before leaving and we hope there will be another time for you to enjoy.
We certainly take and value your feedback and we will improve on this.
We hope to welcome you again in your next visit to Laoag City.
Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2015 via mobile

I visited Ilocos during the end of May in order to attend a friend's wedding. There were four of us and a friend booked our lodging here in Grand Octagon Resort. I'll try to break down our experience as detailed as possible.

1. Room - the room we booked was not available hence we were given a much better room. I think it was the deluxe room that was given to us. The room was spacious and the aircon was really cold (which i like) but the drain at the back of the aircon was dripping in our terrace which was a bit of a bummer.
2. CR - the bathroom was also spacious but the drain in the shower was I think a bit clogged because the water doesn't go down the drain immediately which is a bit of a hassle when you are taking a bath. The exhaust fan was also not functioning which was an additional hassle.
3. Room service - their respond time is quite slow. We requested for extra towels that arrived an hour or so after we requested for it.
4. Staff - very friendly & accommodating.
5. Cafe/Canteen - no food available unless you order it the day before. It would've been better if there were food you can easily order.
6. Pool - not maintained properly. We swam in the afternoon and the water was no longer that clean and the water was really hot. Just a suggestion it wouldve been much better if they replace the water to ensure it would be coold all throughout the day.
7. Transporation service - the van was as expected and the manong driver was very friendly.

Stayed: May 2015, traveled with friends
7  Thank luzi m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ma Jem G, Owner at Grand Octagon Resort, responded to this reviewResponded June 17, 2015

Dear Luzi M,

Thank you very much for your review and we certainly appreciate it.

Please allow me to apologise for the unacceptable service specially the long wait for your extra towels. The air-conditioning issue, exhaust fan and the pool should have not happened and we aim to correct these right away.

We appreciate that our staff and "mannong driver" have met your expectations of being professional, accommodating and friendly. We certainly aim to welcome our guests like you to be happy and satisfied during their stay.

With your room reservation, you certainly deserve to have an upgrade. Overall, we will certainly do twick and improve services that you have highlighted.

Again, thank you and we are looking forward to welcome you with a better experience.

Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2015

We reserved for two rooms for ten persons, the dorm type one, and additional beds which they told us would be in the room when we get there. We reserved for 8 adults, one is a senior citizen, and 2 children. One of us was not able to join us, so we asked the management if we would be able to refund for the amount paid for that person. WE didn't get an answer as to our queries until the following morning when we are about to check out. No discount was given to the senior citizen, a right given under our law, even when we advised them of that information. No extra beds were provided, beds that we paid for. and when we asked for a refund, the manager made me feel like i'm taking advantage of them when we are just asking for our rights as a consumer as protected under the law. We have the right to be reimbursed for services that was due us but was not provided to us. We even asked them beforehand if we can just pay for the extra beds when we get there so as not to be burdened with this kind of situation but they insist that we deposit in full. they refunded for only one extra bed. a bed we didn't use nor delivered to us.

the pool was cloudy. you woudn't dare use it.

they asked when we want our breakfast to be served. we arrived on time but the breakfast didn't. they gave us two choices for the free breakfast but you can only choose one of the two for the whole group. half of us have to wait for our breakfast to be served for 10 more minutes. when i asked for vinegar, they told us that they told someone to get it. when we asked again, we found out that the vinegar is just inside the restaurant. i waited for another 5 mins just to have vinegar.I guess since they have a group of foreigner guests, they give them more priority than us, local tourists.

They don't give receipts unless you ask for it.

the water pressure in the other room is weak. the airconditioning unit is noisy.the room is not well lit.


They need to increase the number of their staff. and they need to have a clear booking policy.

  • Stayed: April 2015, traveled with family
    • Value
    • Sleep Quality
    • Service
8  Thank chichay g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ma Jem G, Owner at Grand Octagon Resort, responded to this reviewResponded April 9, 2015

Dear Chichay G,

Thank you very much for taking the time in sharing your views.

I can clearly see your frustration. However, I would like to highlight several issues you have raised.

Firstly, the time of the year that you have booked was the peak season, hence our resort policy requires a full deposit and it is the managers discretion on what to reimburse/refund in a particular time and situation.

Secondly, we offer Senior Citizen discounts only when the correct identification or document is presented to us (i.e. senior citizen card/ Philippine Passport/postal ID/ Philippine drivers license). We do not acknowledge "advise" in availing your privileges.

Thirdly, the extra mattresses that you have mentioned. It seemed like there was an insinuation to us that you did not need it. We would have appreciated if you asked or called the attention of the front office staff for this item when you were about to go to bed that night. But, you did not say anything till the next morning and demanded a refund instead.We feel that you had malice in not asking for this, and not communicating to us openly. Apologies if we over looked at this.

With breakfast served, we endeavour to serve this hot and fresh. Hence the10 minute wait as you have carefully clocked watched. We are proud to say, we do not microwave meals or food served.

We would like to re-assure you that we treat all our guests equally. I feel sorry that you felt differently. We strongly endeavour to treat everyone special.

We hope to welcome you again with a better experience with us.

Kind Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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