I stayed there on two occasions while traveling through the Visaya regions, Leyte and Biliaran Island. As others have mentioned the smiles are abundant and staff are very accommodating. The owner Leo is a very friendly gentlemen. The manager at the main counter always tried to ensure I had what I needed and if she didn't she would tell you so. Very up front and polite.
If you are looking for the Hilton in Manila, Biliran Island is not for you, recommend Boracay. :)