Everything went so smoothly from check-in to check-out. The hotel was clean and all the staff we encountered were very friendly. We loved or room and the floor to ceiling windows. We had such a great view of the ocean.
We had only planned to stay seven nights. So, we checked out after that seventh night. We went to get lunch and then head to the airport, but during lunch our our flight was double cancelled and rebooked, and now we had to find a place to stay for two more nights. After our airline was no help in extending our rental or getting us a hotel, I looked on the Prince Waikiki website to see if we could get back in, but the website indicated there were no rooms left. In our desperation, we called them just to double check if they really didn't have any room for us, especially since we liked it there so much. The lady I spoke to was beyond nice. She told me they were just about at capacity, but she said she would see what she could do. Between her and the manager, they were able to get us back in for those two nights. She indicated that she couldn't guarantee which room type we got (king or double queen) though, but we didn't care. We were just so grateful for them helping us out in our time of need. When we got back to the Prince Waikiki, we were surprised and so happy that not only did they get us back in, but we also got to go back to the very same room we had been staying in before. That made us all the more happy.
When we go back to Hawaii, we will for sure be staying here. I will give them all the business I can! I will recommend them to everyone I know.
