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All reviews one bedroom suite thames street place to stay heart of downtown within walking distance perfect location living area home away from home park your car close to downtown newport mansions the cliff apartment fireplace accommodations couch appliances
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Reviewed April 25, 2021 via mobile

We stayed in a one bedroom unit and found it spacious and comfortable. Very clean and modern. Contactless during covid but staff was very attentive texting us 2x a day to check if we needed anything. Off street parking huge plus. Walking distance to Thames St and Wharfs. It was our anniversary and they left us 2 little bottles of Prosecco which was highly appreciated. Will stay again!

Date of stay: April 2021
Trip type: Traveled as a couple
Thank Meyerzone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 6, 2021

We frequent Newport RI and have twice stayed at Pelham Court Hotel. The first time was about eight years ago and it was magical; the second time horrible.

We had booked a two-bedroom until and were upgraded to a three-bedroom townhouse. A lovely way to start our need-a-change-of-environment-COVID getaway.

First the pros: the location is perfect, in the heart of downtown Newport on a quaint street just off Thames St. Most amenities are in walking distance. The place is spacious and quiet in spite of being close to the main drag, and it is fully self contained.

Disappointingly, the place has significantly lost its luster. I'll start with our entry. The glass table coffee table was streaky and greasy...but this could be overlooked where it not for the rest of what we discovered in the first hour of our arrival:

1) No forks. No wine glasses. Again, we dismissed this as an inconvenience, and the staff were quick to bring us four forks and four wineglasses.
2) We turned on the fireplace in the main living space and the room quickly filled with the smell of gas. The staff returned and tried to fix it but were unable to. The owner contacted me and said that the fireplace had been checked and it was safe. Perhaps this was true but I didn't want my family exposed to gas fumes. So no fireplace for us - this was less an inconvenience and when coupled with the other "inconveniences," an annoyance.
3) The glasses in the cupboard were streaky and dirty - perhaps the same cloth that wiped the coffee table was used for the glasses. Some of the plates were sticky and tacky. All the dishes, glasses and cutlery were put into the dishwasher.
4) The kitchen counter was sticky.
5) The kitchen floor was sticky and dirty.
6) The backdoor entry had orange juice caps and small pieces of rubbish on the floor.
7) Every step on the staircase leading up to the second floor had sticky splashes with a large splatter on the landing. Like someone ran up the stairs with a cup of coffee spilling as they went.
8) The master ensuite had another sticky stain as did the stair going to the third floor.
9) When I stepped out of the shower in the second ensuite I stepped on a chunk of broken glass. Fortunately, it was under the bathmat.

Under normal circumstances, I would have expected to arrive at a pristine environment, but particularly during COVID, I would have expected pristine plus to ensure guests health and safety.

The owner did comp us the first night for the inconveniences, which honestly I would have expected, but we did appreciated the gesture. We were assured the unit would be thoroughly cleaned again the next day. We cleaned as much as we needed that night.

The cleaner did come the next day. I pointed out the most of offending stains and spots, and we left. When we returned ONLY the places I specifically mentioned were cleaned; we did not get the thorough clean we were promised and in fact, we needed to wash the ensuite bathroom floor to remove the sticky stain. My bad, I didn't find that one and point it out.

The place is also significantly showing it's age and wear with paint chips, damaged cupboards and obvious wear and tear. The once-beautiful courtyard had broken pots and Christmas lights half of which were out.

Sadly, this gem of a home-away-from-home is no more and in it's place a tired, dirty, poorly tended overprice "motel".

Submitted with a heavy heart.

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jude B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jay Huhn, Owner at Pelham Court Hotel, responded to this reviewResponded February 14, 2021

Dear Jude thank you for your review, but sadly this was not the experience we had with you. To start, for a minor inconvenience of no forks, which you mentioned we fixed, provided a free night stay. The wine glasses were there, but were not larger enough to your liking, we apologize for that, but they are for a standard pour. The floor was mopped not once, but twice, and both head housekeepers found nothing wrong either time and our guest services manager inspected the room and found nothing wrong as well. After you left, we did need extra time for a deep clean however. You were upgraded to a 3 bedroom, we are still awaiting a thank you for that, We inspected the room 3 times and found nothing wrong. We provided you with an early check in, which we are unable to do during Covid but found a way to assist you. Then on the day of check out, you mentioned you were in a car accident two days prior and needed a late check out. We mentioned due to Covid regulations we are unable to accommodate and you immediately you tried to guilt the staff explaining the owner Jay, which is me, already felt badly for the conditions upon arrival, and they should do anything to assist you. We are delighted to assist our guests, and always give the benefit of the doubt to our valued guests as evidence by providing a complimentary upgrade a free night and extensive extra cleaning putting my staff at risk while we always had to remind you to wear a mask in front of them, we due have to eventually draw a line and treat all guests the same. As for a Flower pot that is broken, yes indeed it is, it happens in a deep freeze and ice removal, It will happily be replaced in the spring time. Thank you for your review, glad I could provide some more information to assist guests with their future stays.
We hope you stay well and safe and thank you for your stay.
Always happy and grateful,
My kind regards,
Jay Huhn
And the Amazing Team at Pelham Court Hotel
Priscilla, Elsa, Francesca, Kayla and Rachel!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2020

Pelham Court was a terrific spot to stay for our visit to Newport. The accommodations are incredibly spacious and comfortable. The location is terrific, close to many dining and shopping options. Easy parking and pet friendly. Due to COVID, breakfast is only the coffee station, but with a full kitchen in the room, it is not hard to fend for yourself too. Really a comfortable and relaxing stay!

Date of stay: October 2020
    • Value
    • Rooms
    • Service
Thank DavidHLemmond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 18, 2020 via mobile

The staff takes the pandemic seriously- many COVID-19 restrictions in place. Made us feel safe! The room was spacious and clean! The courtyard is so cute! They still offer free coffee and tea which is a bonus. Perfect location for walking in the downtown/wharf area. Free parking was an added bonus. Close to everything!

Date of stay: October 2020
Trip type: Traveled as a couple
2  Thank 463laurenb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 14, 2020

Perfection. Seriously. The staff was incredibly gracious and helpful, the suite was spacious, stunning, and well appointed, everything was immaculate, the beds were soooooo luxurious and comfortable, and the location was perfect. We will definitely, 100%, stay here again if we get the chance. What a beautiful, beautiful experience. Thank you to the moon and back.

Date of stay: November 2019
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nobuntucummings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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