Dear Jude thank you for your review, but sadly this was not the experience we had with you. To start, for a minor inconvenience of no forks, which you mentioned we fixed, provided a free night stay. The wine glasses were there, but were not larger enough to your liking, we apologize for that, but they are for a standard pour. The floor was mopped not once, but twice, and both head housekeepers found nothing wrong either time and our guest services manager inspected the room and found nothing wrong as well. After you left, we did need extra time for a deep clean however. You were upgraded to a 3 bedroom, we are still awaiting a thank you for that, We inspected the room 3 times and found nothing wrong. We provided you with an early check in, which we are unable to do during Covid but found a way to assist you. Then on the day of check out, you mentioned you were in a car accident two days prior and needed a late check out. We mentioned due to Covid regulations we are unable to accommodate and you immediately you tried to guilt the staff explaining the owner Jay, which is me, already felt badly for the conditions upon arrival, and they should do anything to assist you. We are delighted to assist our guests, and always give the benefit of the doubt to our valued guests as evidence by providing a complimentary upgrade a free night and extensive extra cleaning putting my staff at risk while we always had to remind you to wear a mask in front of them, we due have to eventually draw a line and treat all guests the same. As for a Flower pot that is broken, yes indeed it is, it happens in a deep freeze and ice removal, It will happily be replaced in the spring time. Thank you for your review, glad I could provide some more information to assist guests with their future stays.
We hope you stay well and safe and thank you for your stay.
Always happy and grateful,
My kind regards,
Jay Huhn
And the Amazing Team at Pelham Court Hotel
Priscilla, Elsa, Francesca, Kayla and Rachel!!!