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Kerri226
Pawtucket, Rhode Island

Good hotel and location

4.0 of 5 bubblesReviewed Feb 26, 2020
Very convenient to the airport and the airport shuttle was clean and ran frequently. The hotel is in a great spot and a short 10min Uber ride to downtown. Staff were friendly. Had some issues with toilet flushing but overall a great experience!
Date of stay: February 2020
Trip type: Traveled on business
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt1, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport, responded to this review
Responded Feb 28, 2020
We appreciate your feedback. Thank you for sharing some of the features that made for an enjoyable stay, including our friendly service, ideal location, and convenient shuttle transportation to the airport. We're delighted you had the chance to experience all we have to offer and hope you; 'll choose DoubleTree by Hilton Hotel Salt Lake City Airport in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,143)
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Reviewed February 20, 2020

We stayed here before a very early flight out of Salt Lake City, following a fantastic ski trip. The hotel served that purpose very well: the room was clean and quiet, the hotel is less than ten minutes from the airport, and the hotel provides free shuttle service on the half-hour around the clock.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank areviewer2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt1, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport, responded to this reviewResponded February 21, 2020

Thank you for making DoubleTree by Hilton Hotel Salt Lake City Airport part of your winter getaway! We're delighted so many aspects of your stay impressed you, including our proximity to the airport and our clean and peaceful accommodations. It was a pleasure to host you and we hope to again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2020

When I checked in, I got the normal Hilton "warm-fuzzy" feeling. A hot chocolate chip cookie and a warm face.

This property had an additional deposit, which was unusual from my Hilton experience, but not totally unheard of.

Unfortunately, that wasn't all that was off. After a long day on the road, all I wanted to do was take a warm shower, get a drink in the bar, and get a good night's sleep. I was only able to do one of those things.

Both my shower and sink had broken hot water. The sink's hot water facet was broken entirely and the shower wouldn't warm up (even after running it for several minutes).

The bar service was great. The burger was good at a hotel restaurant price.

After dinner I went back to the room and tried to go to bed. Unfortunately, the furniture was decrepit and loudly creeped. It was so loud that I thought the neighbors were just going at it on the bed next door, but it was actually one of the drawers creaking up and down. Unfortunately I didn't discover this until well after 1 AM.

Not a Hilton quality experience!

Date of stay: February 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank graham238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt1, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport, responded to this reviewResponded February 19, 2020

Thank you for taking the time to share your experience as our guest and mention some of the areas that left room for improvement. We apologize for any inconvenience you encountered, as it's always our goal to ensure a restful stay. We understand you've come to expect a certain level of hospitality from our brand and we're eager to provide that the next time your travels bring you to Salt Lake City. If you give us the chance to make a better impression, you won't be disappointed. We hope to welcome you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2020

We had a good trip, good visit.
Hotel staff was less then satisfactory.
Room was nice, walking the entire hotel was a pain with all of our luggage. Breakfast was hot and lots of options!
Wait staff left us sitting multiple times to pay for our purchase tho

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank hummelmegan89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt1, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport, responded to this reviewResponded February 19, 2020

We appreciate your valuable feedback. Thank you for taking the time to write your review and share some of the highlights of your experience at DoubleTree by Hilton Hotel Salt Lake City Airport. While it seems you enjoyed your stay overall, we must apologize for the service oversights that held you up. We'll be addressing them with our team to ensure your next visit goes smoothly from the moment you arrive. We can't wait to host you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2020

First let me say I did not report the issues I just dealt with them.

I was in room 270 and the bathroom fan squealed and sounded like it would catch fire if it ran for any length of time. The heat would hum and make a noise when it turned off making it difficult to sleep. Solution was to not turn the bathroom fan on and turn the heat off while I slept. Temp was not bad in the morning it was 65 deg.

Only 1 person working in the restaurant and he was the host, waiter and server. Several people came in to the restaurant and left because there was no one at the desk to seat them. I placed my food and drink order together and the food came out before my drink was delivered from the bar which is next door. Every time the server came into the restaurant from the back hands would go up for the check or a drink or whatever they needed. You would only see this person about every 10 min. The food was fine I had a hamburger and fries but nothing special.

After dinner I when over to the bar it was small and the service was quick as it should have been because they had 3 people working. One of these people should have been helping in the restaurant.

Date of stay: February 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank jonesbs1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traci-HiltonHelp, on behalf of management at Doubletree By Hilton Hotel Salt Lake City Airport, responded to this reviewResponded February 15, 2020

Dear jonesbs1,

Thank you for your honesty and the time taken to share your review. While we appreciate you "dealt" with these issues, we wish we were made aware your stay was falling short of expectations. We only want the best for you as our valued guest, and we will do everything in our power to make your stay as comfortable and effortless as possible. We will follow up with our maintenance team regarding the noisy fan and HVAC unit, and we've also shared your insight with our service staff in the restaurant. It's our intention to use this as a teachable moment and tweak our service levels to meet our typically outstanding hospitality levels. We welcome the opportunity to show you this was a one time fluke and hope you will consider staying again should your travels bring you back to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2020 via mobile

Thank you for your clean and comfortable hospitality services. because you give the feeling of staying in my own home. I plan to come again as soon as possible.
I suggest you to try and experience this. beauty.

Date of stay: February 2020
Trip type: Traveled with family
Thank 220tuncaya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt1, General Manager at Doubletree By Hilton Hotel Salt Lake City Airport, responded to this reviewResponded February 14, 2020

Your kind words made our day! Thank you for the five-star review and the compliments on our warm hospitality and beautifully-appointed guest rooms. Your endorsement means so much to our team. You always have a home away from home at DoubleTree by Hilton Hotel Salt Lake City Airport, and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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