We had a good trip, good visit.
Hotel staff was less then satisfactory.
Room was nice, walking the entire hotel was a pain with all of our luggage. Breakfast was hot and lots of options!
Wait staff left us sitting multiple times to pay for our purchase tho
We appreciate your valuable feedback. Thank you for taking the time to write your review and share some of the highlights of your experience at DoubleTree by Hilton Hotel Salt Lake City Airport. While it seems you enjoyed your stay overall, we must apologize for the service oversights that held you up. We'll be addressing them with our team to ensure your next visit goes smoothly from the moment you arrive. We can't wait to host you again!
First let me say I did not report the issues I just dealt with them.
I was in room 270 and the bathroom fan squealed and sounded like it would catch fire if it ran for any length of time. The heat would hum and make a noise when it turned off making it difficult to sleep. Solution was to not turn the bathroom fan on and turn the heat off while I slept. Temp was not bad in the morning it was 65 deg.
Only 1 person working in the restaurant and he was the host, waiter and server. Several people came in to the restaurant and left because there was no one at the desk to seat them. I placed my food and drink order together and the food came out before my drink was delivered from the bar which is next door. Every time the server came into the restaurant from the back hands would go up for the check or a drink or whatever they needed. You would only see this person about every 10 min. The food was fine I had a hamburger and fries but nothing special.
After dinner I when over to the bar it was small and the service was quick as it should have been because they had 3 people working. One of these people should have been helping in the restaurant.
Dear jonesbs1,
Thank you for your honesty and the time taken to share your review. While we appreciate you "dealt" with these issues, we wish we were made aware your stay was falling short of expectations. We only want the best for you as our valued guest, and we will do everything in our power to make your stay as comfortable and effortless as possible. We will follow up with our maintenance team regarding the noisy fan and HVAC unit, and we've also shared your insight with our service staff in the restaurant. It's our intention to use this as a teachable moment and tweak our service levels to meet our typically outstanding hospitality levels. We welcome the opportunity to show you this was a one time fluke and hope you will consider staying again should your travels bring you back to our area.
Thank you for your clean and comfortable hospitality services. because you give the feeling of staying in my own home. I plan to come again as soon as possible.
I suggest you to try and experience this. beauty.
Your kind words made our day! Thank you for the five-star review and the compliments on our warm hospitality and beautifully-appointed guest rooms. Your endorsement means so much to our team. You always have a home away from home at DoubleTree by Hilton Hotel Salt Lake City Airport, and we look forward to your next visit!
Looks the part of a 4 star hotel but staff can’t even perform like a 2 star hotel. Nice property with lake and Ducks. Rooms and interior remodeled and very nice decor makes you feel like it’s a 4-5 star hotel. The service and I don’t care and want to go home attitude drops this hotel to 1-2 star tier. So much potential as the property is beautiful.
Thank you for sharing your impressions of your recent stay. While it's tough to hear our service fell short, it's important to know how we can make your next visit more enjoyable. Because any lapses you encountered are highly unusual, we're confident every detail will be perfect if you book with us again. We welcome the chance to regain your trust the next time you're in Salt Lake City.
If your looking for the customer care experience, Stay Here!!!!
Everyone I interacted with gave the most wonderful kind customer service.
To be greeted at the start of my stay, have excellent help during my stay and to have that warm good bye with cookies made my long flight sweetly enjoyable 🍪🍪
Your feedback made our day! Thank you for the stellar review. The attentive service and warm hospitality you describe are what we strive to provide every day for every guest at DoubleTree by Hilton Hotel Salt Lake City Airport. From the moment you arrive, we want you to feel at home. It was our pleasure to welcome you and we hope to again soon!
