Looks the part of a 4 star hotel but staff can’t even perform like a 2 star hotel. Nice property with lake and Ducks. Rooms and interior remodeled and very nice decor makes you feel like it’s a 4-5 star hotel. The service and I don’t care and want to go home attitude drops this hotel to 1-2 star tier. So much potential as the property is beautiful.
Thank you for sharing your impressions of your recent stay. While it's tough to hear our service fell short, it's important to know how we can make your next visit more enjoyable. Because any lapses you encountered are highly unusual, we're confident every detail will be perfect if you book with us again. We welcome the chance to regain your trust the next time you're in Salt Lake City.
If your looking for the customer care experience, Stay Here!!!!
Everyone I interacted with gave the most wonderful kind customer service.
To be greeted at the start of my stay, have excellent help during my stay and to have that warm good bye with cookies made my long flight sweetly enjoyable 🍪🍪
Your feedback made our day! Thank you for the stellar review. The attentive service and warm hospitality you describe are what we strive to provide every day for every guest at DoubleTree by Hilton Hotel Salt Lake City Airport. From the moment you arrive, we want you to feel at home. It was our pleasure to welcome you and we hope to again soon!
Actually one of the nicer Doubletree Hotels. Very friendly staff, extremely clean and very reasonably priced.
Staff goes out of their way to make you feel welcome😀
We stayed here the evening before our flight out and wish the hotel we stayed at for our business trip was this nice. Love Hilton Hotels!
We're truly grateful to earn five-stars on your recent stay at DoubleTree by Hilton Hotel Salt Lake City Airport. It's gratifying to know we were able to meet your every need and help you to feel at home during your overnight visit to the city. Now that you know about all we have to offer, we hope you'll consider choosing our property again in the future. We can't wait to host you again!
The lobby is extremely warm and inviting. The rooms are very clean and large and comfortable. The oldest part of the motel is in need of upgrading. Light fixtures hanging from below ceiling. I didn't use the only working elevator at the high rise section since I felt unsafe using it. The staff was great. The restaurant was under staffed and i waited forever receiving my bill and cashing out. The food was above average. The managers I saw on site looked angry and unfriendly.
Thank you for this invaluable insight into your guest experience with us. While you've mentioned several aspects that impressed you, your feedback suggests there's still room for improvement. Our management team is aware of your concerns and taking steps to address these oversights. We hope you'll give us a chance to exceed your expectations the next time you're in Salt Lake City!
The only reason I didn’t give 5 stars is the strong smell of the cleaning products, especially in the elevator and the hot tub wasn’t very hot. Both of those may or may not be regular things. Other than that, the bed was probably the best bed we’ve EVER slept on, the lake out back was gorgeous and the location by the airport and car rental was very convenient We will definitely be back on our next trip and if the negative aspects I voiced are not a common occurrence I will gladly give 5 stars.
We're delighted to hear about the highlights of your visit including our beautiful lakeside setting, convenient car rental, and super cozy beds and linens. A great night's sleep is always important. The hiccups you mention are unusual for us and will be addressed accordingly. We're confident your next stay at DoubleTree by Hilton Hotel Salt Lake City Airport will be worthy of five stars. We can't wait to host you again!
