Extremely convenient location to stay and impeccably clean hotel.
Staff very helpful and friendly. Could use more parking spots for customers, but not too painful.
Only downside not due to the fault of the hotel is the very seedy Motel 6 around the corner.
Always a solidly dependable choice for the downtown Salt Lake area! Friendly staff, free parking, great location, good value, very clean …. As a Hilton Diamond member I have stayed here multiple times and have never had an issue! I chose to stay here even though I was visiting family almost a half hour away. Highly recommended!
We had such an enjoyable stay here on our way to Yellowstone. The room is spacious and very clean. Breakfast buffet was delicious. We had the made-to-order omelets and pancakes. Excellent service. Location is excellent. This is a great place to stay that is close to everything.
Our stay was great. The rooms were clean and comfortable and large enough to accommodate our family. We selected this hotel because there was a restaurant on site as we had to turn our rental car in before dinner time. The food was very good but the wait could have been better. They do have an airport shuttle but it is a limited time span that didn’t suit our schedule. Aside from that it was a very pleasant stay.
I prepaid for a hotel room and called ahead to let the hotel know I was going to be arriving very late to make sure they didn’t cancel my reservation. I was assured they wouldn’t.
When I arrived, it was after hours and they almost didn’t let me in the hotel lobby because they in fact, canceled my reservation. The hotel manager herself, Marianna, came out and instead of fixing the issue, started lecturing me because I was irritated they charged me and cancelled my reservation, and told me to stay somewhere else at 2am. (To clarify, I was not swearing, or yelling, or doing anything to warrant this.) She changed her mind after 15 minutes, but continued to go off on me and wouldn’t give me my room keys until she was done berating me for her mistake.
Marianna is a terrible manager, and I cannot believe that she acted in this manner. I love this hotel - it is my go-to whenever I am here for work (about once a month) but I will not staying here any more.
Hello Jenneschguet,
Thank you for sharing your review of our hotel. I appreciate your feedback, although I must admit your approach was rather direct one that I have not experienced in the 18 years of our establishment's existence. We pride ourselves on our loyal customer base and strive to maintain a high level of service for all guests.
However, I must emphasize that booking a reservation does not grant license to treat our staff disrespectfully. Despite the circumstances, I made the decision to check you in for your own safety, as all nearby hotels were fully booked, and leaving you without accommodation would have been unacceptable.
Rest assured, we take guest satisfaction seriously, but we also expect mutual respect and courtesy. We hope that future interactions, whether with us or other establishments, will be approached with greater consideration.
Should you have any further concerns or feedback, please don't hesitate to reach out.
