We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Heather H
Cornwall, New York

A Decent Option in SLC

4.0 of 5 bubblesReviewed Sep 14, 2024via mobile
We spent one night at this hotel following a late arrival into SLC. I generally look to Hilton for my accommodations when traveling and this property was consistent with other Homewoods I have visited. Our room was clean and comfortable. Garage parking was awkward but available. The neighborhood did seem a bit sketchy, but that might have been the mood set by the late arrival.

This would have generally been an uneventful stay except for one generally minor thing, but a great big thing in the hospitality business: The staff at their complimentary breakfast area. We were there for only one morning (Labor Day) and 3 people were working. Perhaps it would be better to say 1 (older) woman was working while 2 (younger) people sat in the kitchen chatting. Several serving dishes on the buffet were empty, as was the coffee, with guests milling about waiting for refills. After a solid 10 minutes, I knocked on the kitchen door, and through the window of the door I could see the younger people still chatting. When they didn't acknowledge me, I opened the door slightly and excused myself. The younger female rolled her eyes and said, "Yes?" as if I were inconveniencing her. When I told her there was no more coffee the gentleman said, "Wahhh there is noooo coffeeeee!" In a whining falsetto. When she informed him I was there he set to work making another urn, and of course shortly thereafter the empty dishes were refilled.

Not a major issue in the grand scheme of life. But for sure it set the tone of my check out from this facility. Would I stay here again? Maybe. But there are certainly other options to consider.
Date of stay: September 2024
Trip type: Traveled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Homewood Suites by Hilton Salt Lake City-Downtown, responded to this review
Responded Sep 16, 2024
Heather, thank you for choosing to stay with Homewood Suites by Hilton Salt Lake City-Downtown. The team is pleased to hear that the room met your expectations for cleanliness and comfort. While the underground parking and neighborhood situation presented challenges, your feedback about the breakfast experience has been noted. Rest assured, the team is committed to providing a welcoming atmosphere and great service to all guests. Your insights are invaluable, and they hope to have the chance to welcome you back in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
₱16,334
Fully refundable
No prepayment needed
  • Hotels.com
    ₱16,385
  • Vio.com
    ₱13,963
  • Expedia.com
    ₱16,385
1.2 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
₱11,709
Enroll free for lower prices
  • Booking.com
    ₱11,709
  • Skyscanner.com
    ₱10,254
  • Expedia.com
    ₱11,417
0.8 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
₱7,851
Fully refundable
No prepayment needed
  • Skyscanner.com
    ₱7,212
  • Vio.com
    ₱6,526
  • Hotels.com
    ₱7,876
1.1 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
₱7,471
Fully refundable
  • Priceline
    ₱7,874
  • ZenHotels.com
    ₱5,854
  • Skyscanner.com
    ₱6,130
0.6 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Free parking
Hilton Salt Lake City in vibrant downtown surrounded by mountain peaks
₱7,429
Fully refundable
No prepayment needed
  • Expedia.com
    ₱7,429
  • Skyscanner.com
    ₱6,466
  • Hotels.com
    ₱7,453
0.9 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
Hotel Exterior
₱6,967
Save with Choice Privileges
  • Booking.com
    ₱6,967
  • Skyscanner.com
    ₱6,405
  • Expedia.com
    ₱6,967
0.9 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
₱7,422
₱6,917
  • Expedia.com
    ₱6,939
  • Skyscanner.com
    ₱6,901
  • Priceline
    ₱6,940
0.8 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Free parking
₱8,138
Fully refundable
No prepayment needed
  • Hyatt.com
    ₱7,728
  • StayForLong
    ₱7,313
  • Expedia.com
    ₱8,163
0.5 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
₱7,845
  • Trip.com
    ₱7,812
  • Skyscanner.com
    ₱7,413
  • Expedia.com
    ₱7,870
0.9 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Pool
Hotel Exterior Image
₱4,951
  • Choice Hotels
    ₱4,951
  • Skyscanner.com
    ₱4,172
  • Expedia.com
    ₱4,967
4.2 km from Homewood Suites by Hilton Salt Lake City-Downtown
Free Wifi
Free parking
View more hotels in Salt Lake City
Reviews (1,232)
Filter reviews
1,232 results
Traveler rating
621
322
138
70
81
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
621
322
138
70
81
Show reviews that mention
All reviews large homeless population full size refrigerator great hotel within walking distance complimentary breakfast hot tub easy access few blocks would stay here again fitness center oatmeal downtown slc dishwasher roomy
Selected filters
Filter
Updating list...
4 - 9 of 1,232 reviews
Reviewed September 3, 2024 via mobile

We had a great experience at the Homewood Suites downtown hotel. The agent at the front desk was fast, friendly and efficient. She had everything we needed ready to go and explained the parking garage situation. It does cost $10.00 per night to park your vehicle. The hotel was nice and very clean. The breakfast buffet had your typical buffet breakfast food items but this one included overnight oats and overnight chia seeds. It was delicious. The attendant at the buffet kept everything cleaned and kept all items stocked. The gym had everything. They had a pulley station, free weights, kettle bells, treadmill, bike, Swiss balls and box step. It was walking distance to a lot of restaurants too. We would definitely recommend this hotel to our family and friends.

Room tip: Thai place walking distance from hotel was very good.
Date of stay: September 2024
Trip type: Traveled as a couple
Thank MarkjV25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HWSSLCDowntownGM, General Manager at Homewood Suites by Hilton Salt Lake City-Downtown, responded to this reviewResponded September 4, 2024

MarkjV25, we're thrilled you enjoyed your stay at Homewood Suites by Hilton Salt Lake City-Downtown. It’s wonderful to hear our team members provided a fast and friendly check-in experience, and that you found the facilities clean and well-equipped. We're pleased you appreciated the unique buffet offerings and that the location suited your needs. We look forward to welcoming you and your family and friends again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2024 via mobile

The hotel itself was nice - clean spacious room and comfortable bed. Breakfast was good with a decent variety of food, although my coworker was annoyed they had a partisan political news channel on each morning (CNN). Had no issues with check-in and staff were helpful.

My biggest complaint was the number of homeless in the area. During the day I felt safe but walked home one evening with several homeless people sleeping the street next to the hotel. There’s a homeless shelter about 1.5 blocks down the road so that’s probably the reason.

Hotel did a good job with locking the front door and providing secure parking underground, but number of homeless people is definitely something to keep in mind. I realize this is not the hotel’s fault and SLC needs to build more shelters/housing.

Date of stay: August 2024
Trip type: Traveled on business
Thank Todd S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Homewood Suites by Hilton Salt Lake City-Downtown, responded to this reviewResponded September 2, 2024

Todd, thank you for sharing your thoughts. It's good to hear that you found the room comfortable and the breakfast enjoyable. The location brings unique challenges beyond the hotel's control, but guest safety and comfort remain a priority. The team is dedicated to ensuring a secure environment. They appreciate your understanding and hope to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2024

I was initially concerned because of the reviews of the homelessness and area however it was extremely close to a training I was enrolled in and I was willing to take the risk. I AM SO HAPPY I did! The area is being gentrified and was very clean and had a ton of new buildings and shops going up. I absolutely loved the boba shop that just opened across the street and the fish market. Also the rose cafe and the mall. I would say it’s a very hip up and coming area. The staff was fine and the security guard was on duty so I felt safe. The rooms were basic but comfortable and big. The pool was open but I didn’t use it although the view from the pool was super cool. The breakfast was very fancy, I wasn’t expecting that! I would stay again.

Date of stay: August 2024
Trip type: Traveled on business
Thank Dj H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Homewood Suites by Hilton Salt Lake City-Downtown, responded to this reviewResponded August 26, 2024

991sandij, we're delighted you loved your experience at Homewood Suites by Hilton Salt Lake City-Downtown. It's wonderful to hear how much you enjoyed the local area and nearby attractions. The team is pleased to know you felt safe and cozy during your stay. We're also glad you appreciated the breakfast offerings. We're looking forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2024

We have stayed at this hotel several times in past years. This time was very disappointing. Front door was locked at 4pm on Friday so could not enter. Live ants in bathroom and else where n room. Overall, we did not feel welcome. We will not be staying at this hotel ever again.

Room tip: Desk help was neither friendly nor helpful. Would not recommend staying here. Drastic drop in quality of stay since 1 year ago.
Date of stay: August 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeanine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Homewood Suites by Hilton Salt Lake City-Downtown, responded to this reviewResponded August 13, 2024

334jeanineb, the team values feedback and will review the security and cleanliness procedures to ensure a better experience for guests in the future. It's unfortunate that your recent stay did not meet expectations, especially since you've stayed with us in the past. Thank you for sharing your thoughts.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2024

I never leave reviews, but this place was just awful. We knew we were arriving late so we did the digital key/check in. We are Hilton Diamond members through a lot of work travel. My husband dropped us off at the front and we are bringing our bags in. We walk past the desk and the staff member there to go to our room on the first floor. She says nothing. We get to the room and the digital key will not work. So I go to the front desk and the staff member says I have to approve you at check in. I then go on to explain we do the digital/online checkin to avoid this and we have never not been able to check in like that at any other Hilton branded hotel that offers it. She repeated they have to approve it to make sure I am not a minor. I am 47. As much as I wish, I looked underage, I do not. I use our log in on the app al of the time. It has all of our information and ages in our account. This should not have to happen if you offer a digital key and check in. So I got our card keys and we get in the room. It is hot. We lower the temp and realize the AC isn't working. My husband calls the desk and we are told there is nothing they could do and there weren't any other rooms our size available. Thankfully the ceiling fan worked. I called for linens for the pull out sofa bed our son was going to use since the linen bag only had a pillow in it. The front desk person said she would bring it down 30 minutes later. We said fine. 30 minutes went by and no linens so my husband went to the front desk and we were told she couldn't get linens until the new person came on board for their shift at 10:15. It was past 10:15. We waited for 30 minutes and no one ever came. We took the flat sheet off of one of the bed and the top quilt off of the other and made the bed as best we could. The only redeeming thing was the breakfast. It had decent eggs, beef for breakfast tacos, good potatoes, and fruit. It was the only redeeming thing about this stay, and we have stayed at a lot of Hilton branded hotels.

Room tip: Don't stay here
Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Homewood Suites by Hilton Salt Lake City-Downtown, responded to this reviewResponded July 22, 2024

Amy, thank you for sharing your experience. It is unfortunate that your recent visit did not meet your expectations, especially given your loyalty as Hilton Diamond members. Your feedback about the digital key process and the room temperature will be noted. It is concerning to hear about the service delays you experienced with the linens. The positive remarks about the breakfast offerings are appreciated. Your comments will be used to review guest services and operations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews