Dear Guest, Thank you for staying with us, and we're sorry to hear that you encountered some inconvenience during the stay, unfortunately, after further investigation, we found no trace of the blood smearing that you mentioned in that room before the check-in, but we found the trace of the smell of nail polish after you checked out of the room. also, none of this has been mentioned on your first day of stay, thus at that point refund is not possible. Also, you agreed on the $20 per pet for pet fee, and you had 3 which added up to $60(it was not 70, if your charge says otherwise you can show us the transaction record regarding that).