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Lilmissmalcolm1
Chicago, Illinois

Consistent Hotel with Great Views

5.0 of 5 bubblesReviewed 3 weeks ago
Very nice staff, beautiful building and nice staff. I stay here a few nights each month when I am traveling to Salt Lake City. It’s a great location, and ideal for business travelers. The coffee bar and rooftop are definitely highlights. Definitely recommend staying there in SLC.
Date of stay: November 2024
Trip type: Traveled on business
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this review
Responded 2 weeks ago
Thank you for your review. We appreciate your kind words and value your recommendation, thank you for sharing.

My best,
Pina
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews convention center outstanding property floor to ceiling windows rooftop pool beautiful hotel lobby bar business or pleasure corner room valet parking heart of downtown an upgrade great stay salt lake rooms are spacious definitely stay here again first floor coffee shop
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11 - 16 of 704 reviews
Reviewed 3 weeks ago

This was an excellent location to shopping and sporting events and the hotel room and amenities were more than adequate for a family of 3. Everything was new and clean and we staff was more than friendly and helpful. Also, liked the fact that we were very close to the SLC Airport.

Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
Thank marybethm234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded 2 weeks ago

Thank you for your review. Happy to read you enjoyed your stay and the location was perfect for your needs!

My best,
Pina

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed 3 weeks ago

Breakfast in not included even though it is one of the more expensive hotels in downtown. You can include breakfast but you must pay more for that. Parking is also not included for the price and parking is not cheap either! you can pay $20 for self parking or $40 for valet. Check in is at 4pm but checkout is at 11am please make that make sense, I should be able to check in at 12ish am (1hour for house keeping should be enough) wether availability permit it or not. My night stay was supposed to be $141 but with the breakfast included and parking it ended up being $250, unacceptable.

Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
Thank Venture524186
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded 3 weeks ago

Thank you for your review. I am sorry you did not feel the value while staying here. We also received your hotel survey, and a member of the team will reach out directly.

My best,
Pina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed 3 weeks ago

I stayed for one night - last night of a ski trip in Park City where I was flying out early the next day. It was great to be close to the airport. The parking is difficult - you have to use at least 2 different elevators and 3 if you don’t park on P1. If you park on P2 or lower, you have to walk through the parking lot to get to another elevator bank.

I was upgraded to a very nice suite. It was spacious and had a large conference table that seated 6 in a separate living room. The bathroom was nice with a double sink and the water pressure was very good. The only issue with the room was that the heat was set to 80 degrees and we had to turn on the AC to cool down the room. Also, someone mentioned robe and slippers but my room did not have these. Would have been nice.

I was only able to go to the club for breakfast (I arrived right at 6pm and missed the “snacks”. Breakfast had a nice selection including lox, potatoes, bacon and scrambled eggs. This is the first Hyatt property I’ve been to since Covid that had a lounge. Many did not reopen their lounges since. Therefore I had to go! My only disappointment was that the lounge is closed outside of the breakfast and “snack” hours.

I also felt the customer service at the front desk was a bit lacking. I had just come from a Marriott Vacation Club property at Park City and there they don’t let you leave the desk until you are certain you don’t have any questions. They offered me late check out when that isn’t even a thing at these properties. They also gave me a map for parking with very detailed instructions on how to find the closest parking to my room. However when I arrived at the Hyatt front desk, I was greeted with a “what do you need?” I needed keys and parking. I wasn’t greeted as a Globalist, I wasn’t asked how many keys I needed and I wasn’t told how to find the parking (I really had no idea where the visitor parking was). I wasn’t asked about late checkout either not that I needed it. It was just a very different vibe.

I would probbaly stay here again if I was in the area. The parking might make me try elsewhere though.

Date of stay: January 2025
Trip type: Traveled with friends
Thank saisailup
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded 3 weeks ago

Thank you for your review. As a Globalist we value your loyalty and appreciate your constructive feedback. I am sorry your stay did not exceed your expectations, I do hope we have the opportunity to regain your confidence in the future. Thank you for taking time to share your experience.

My best,
Pina

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed 3 weeks ago

Comfy beds - sheets made of 100% high quality cotton, pillows that you can really sink into
Best shower water pressure
Big TVs
Exceptional staff and service - accommodating, helpful and terribly nice
Beautiful hotel
Prime location - a short walk to the mall, theater, museum, professional basketball stadium
Club Room access is a must - great breakfast, drinks and snacks

Date of stay: December 2024
Review collected in partnership with Hyatt Hotels
Thank Debbie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded 3 weeks ago

Thank you for your review. Truly appreciate your kind words, and so happy you enjoyed your stay!

My best,
Pina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed 3 weeks ago

Great overall! Hotel is beautiful and updated, high end feel, with a reasonable price, updated rooms and bathrooms. Bed and linens very comfortable. The shower had great water pressure and hand-held option. Each floor has a water and ice dispenser. The food was great and lobby so pretty. Great location, close to walking to lots of restaurant and shops, good parking garage connected with in and our privileges. Staff was professional and kind. Will be back!

Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
Thank Michele R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded 3 weeks ago

Thank you for your review. Wonderful to read your time here was enjoyable and the location was convenient. We appreciate your positive words and look forward to welcoming you back in the future!

My best,
Pina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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