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saisailup
New York

Fine but not perfect

4.0 of 5 bubblesReviewed Jan 15, 2025
I stayed for one night - last night of a ski trip in Park City where I was flying out early the next day. It was great to be close to the airport. The parking is difficult - you have to use at least 2 different elevators and 3 if you don’t park on P1. If you park on P2 or lower, you have to walk through the parking lot to get to another elevator bank.

I was upgraded to a very nice suite. It was spacious and had a large conference table that seated 6 in a separate living room. The bathroom was nice with a double sink and the water pressure was very good. The only issue with the room was that the heat was set to 80 degrees and we had to turn on the AC to cool down the room. Also, someone mentioned robe and slippers but my room did not have these. Would have been nice.

I was only able to go to the club for breakfast (I arrived right at 6pm and missed the “snacks”. Breakfast had a nice selection including lox, potatoes, bacon and scrambled eggs. This is the first Hyatt property I’ve been to since Covid that had a lounge. Many did not reopen their lounges since. Therefore I had to go! My only disappointment was that the lounge is closed outside of the breakfast and “snack” hours.

I also felt the customer service at the front desk was a bit lacking. I had just come from a Marriott Vacation Club property at Park City and there they don’t let you leave the desk until you are certain you don’t have any questions. They offered me late check out when that isn’t even a thing at these properties. They also gave me a map for parking with very detailed instructions on how to find the closest parking to my room. However when I arrived at the Hyatt front desk, I was greeted with a “what do you need?” I needed keys and parking. I wasn’t greeted as a Globalist, I wasn’t asked how many keys I needed and I wasn’t told how to find the parking (I really had no idea where the visitor parking was). I wasn’t asked about late checkout either not that I needed it. It was just a very different vibe.

I would probbaly stay here again if I was in the area. The parking might make me try elsewhere though.
Date of stay: January 2025
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this review
Responded Jan 17, 2025
Thank you for your review. As a Globalist we value your loyalty and appreciate your constructive feedback. I am sorry your stay did not exceed your expectations, I do hope we have the opportunity to regain your confidence in the future. Thank you for taking time to share your experience.

My best,
Pina
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (723)
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All reviews convention center outstanding property floor to ceiling windows rooftop pool beautiful hotel lobby bar business or pleasure corner room valet parking heart of downtown an upgrade great stay salt lake rooms are spacious definitely stay here again first floor coffee shop
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34 - 39 of 724 reviews
Reviewed January 15, 2025

Comfy beds - sheets made of 100% high quality cotton, pillows that you can really sink into
Best shower water pressure
Big TVs
Exceptional staff and service - accommodating, helpful and terribly nice
Beautiful hotel
Prime location - a short walk to the mall, theater, museum, professional basketball stadium
Club Room access is a must - great breakfast, drinks and snacks

Date of stay: December 2024
Review collected in partnership with Hyatt Hotels
Thank Debbie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded January 15, 2025

Thank you for your review. Truly appreciate your kind words, and so happy you enjoyed your stay!

My best,
Pina

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 15, 2025

Great overall! Hotel is beautiful and updated, high end feel, with a reasonable price, updated rooms and bathrooms. Bed and linens very comfortable. The shower had great water pressure and hand-held option. Each floor has a water and ice dispenser. The food was great and lobby so pretty. Great location, close to walking to lots of restaurant and shops, good parking garage connected with in and our privileges. Staff was professional and kind. Will be back!

Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
Thank Michele R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded January 15, 2025

Thank you for your review. Wonderful to read your time here was enjoyable and the location was convenient. We appreciate your positive words and look forward to welcoming you back in the future!

My best,
Pina

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 8, 2025

I stayed here for 4 nights for a work conference. The hotel and meeting spaces were absolutely beautiful. The views were amazing! The staff was friendly and helpful. My room was clean and modern. The robe and slippers were a nice touch! The restaurants and bar were a tad expensive but that's what I expect in downtown and at a high-end hotel. However, the food was fantastic and had many options! Would definitely stay here again!

Date of stay: January 2025
Trip type: Traveled on business
Review collected in partnership with Hyatt Hotels
Thank Companion44943302530
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded January 14, 2025

Thank you for your review. Great to hear your time here was enjoyable and the team was friendly and helpful. We hope to welcome you back in the future.

My best,
Pina

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 6, 2025

On the third annual Daddy/Daughter ski trip. We decided to stay in SLC to help acclimate to the altitude. Hyatt Regency Downtown is an Excellent hotel with great staff. The hotel is easily accessible from the airport, conveniently located downtown SLC, and close to the slopes for skiing.

Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
Thank Lee W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded January 6, 2025

Thank you for your review. We are honored you chose us for your Daddy/ Daughter ski strip! Wonderful to read you had an excellent time and the location was convenient for your needs, I hope the slopes were enjoyable!

My best,
Pina

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 4, 2025

Hyatt Regency SLC is a fantastic hotel! The location is great, right next to the Salt Palace, City Creek, Capital Theater, and Temple Square. The staff was super helpful and my wife and I enjoyed the hotel and overall experience. I would definitely stay here again.

Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
1  Thank Michael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pina Purpero, General Manager at Hyatt Regency Salt Lake City, responded to this reviewResponded January 6, 2025

Thank you for your review. Your feedback is wonderful to read. We appreciate your time to share your experience and look forward to welcoming you back in the future.

My best,
Pina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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