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ArturoRojas72
Katy, Texas

Overpriced. Not a great expericence

3.0 of 5 bubblesReviewed Oct 2, 2024
Would've expected more from this hotel for the price paid. The curtains did not closed completely, there is a light in the bathroom which you can not turn off, pretty annoying if you can't sleep with lights on, over expensive ($5 water bottles, $8 coffee, etc), There was only one guy at the valet parking, running like crazy poor guy, and would take him hours to bring your car, not his fault, he was left alone
Date of stay: September 2024
Trip type: Traveled on business
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary N, Marketing at Hyatt Regency Salt Lake City, responded to this review
Responded Oct 4, 2024
Thank you for your rating and review. We appreciate this valuable feedback. We have also received your guest survey, and a member of our team has reached out to connect with you directly.

My best, Mary N.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (679)
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All reviews convention center outstanding property floor to ceiling windows rooftop pool beautiful hotel lobby bar business or pleasure corner room valet parking heart of downtown an upgrade great stay salt lake rooms are spacious definitely stay here again first floor coffee shop
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35 - 40 of 679 reviews
Reviewed October 2, 2024

Hotel was very well managed, staff is friendly and did their best to accommodate our requests. Same with the restaurant staff. Room was exceptionally clean and we were upgraded to a better view. Not a single issue or complaint. My new "go to" hotel in SLC

Date of stay: September 2024
Trip type: Traveled on business
Review collected in partnership with Hyatt Hotels
Thank Paul S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary N, Marketing at Hyatt Regency Salt Lake City, responded to this reviewResponded October 4, 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable stay and that our staff and service met your expectations. It’s great to know that you loved the clean room and upgraded view, and we’re honored to be your new "go-to" hotel in Salt Lake City! We look forward to welcoming you back for another fantastic stay.

My best, Mary N.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2024

Good looking and clean hotel. Some food service is open 24/7. That's about all the pros of this hotel. The only option to stream on their TVs is casting and it didn't always work. I especially don't like that you have to connect to an open WiFi without a VPN to get their casting to work (hopefully BlackHat never comes to town). Their parking is shared with the convention center, I'll let you decide if that is a pro or a con. I came during a busy convention and there was never more than one person at the desk helping people. Even if there was only two people in line it took 30min. Overall, many of the cons are probably not big enough to deter most people from staying here, after all the food is good. But for a $300+ p/night price tag for a room, I expect better.

Date of stay: September 2024
Review collected in partnership with Hyatt Hotels
Thank Kyle R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary N, Marketing at Hyatt Regency Salt Lake City, responded to this reviewResponded October 4, 2024

Thank you for your valuable feedback. We have also received your guest survey, and a member of our team has reached out to connect with you directly.

My best, Mary N.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2024

We have enjoyed our stay at Hyat Regency. Friendly Check-in staff made it very easy to check-in. The market place within the hotel was very convenient to buy coffee, snacks and light breakfast. Restaurant was clean and the menu could include some more vegetarian options. Valet parking is a bit expensive for Salt Lake City. I wish there was parking space within the hotel for self parking.

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank AMULYAREDDY1911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary N, Marketing at Hyatt Regency Salt Lake City, responded to this reviewResponded October 4, 2024

Thank you for your feedback! We’re delighted to hear that you enjoyed your stay and found our staff friendly and helpful. We're glad you appreciated the convenience of the marketplace and the cleanliness of the restaurant. We also appreciate your suggestions regarding vegetarian options and parking, as they are valuable for improving our services. We hope to welcome you back for another great stay!

My best, Mary N.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2024

Stayed for business and it has everything to offer, was clean, and the staff was exceptional. Highly recommend.

Date of stay: September 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank alliebO2500NP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary N, Marketing at Hyatt Regency Salt Lake City, responded to this reviewResponded October 4, 2024

Thank you for your review! We're happy to hear that your business stay was a success and that you found everything you needed. We appreciate your kind words about our staff and cleanliness. Thank you for the recommendation, and we hope to welcome you back soon!

My best, Mary N.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2024

The food is good, clean, convenient, great customer service and a safe place to stay. I will stay at this location again and recommend it to anyone.

Date of stay: September 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank OnAir21989385715
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary N, Marketing at Hyatt Regency Salt Lake City, responded to this reviewResponded October 4, 2024

Thank you for your wonderful feedback! We're glad you enjoyed the food, convenience, and service during your stay. It's fantastic to hear that you felt safe and comfortable. We appreciate your recommendation and look forward to welcoming you back again!

My best, Mary N.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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