My stay at the Hyatt Regency surpassed my expectations. The location for my Salt Palace convention couldn't be any better. The staff was helpful and courteous and the ambience of the hotel felt like I was being pampered and catered to. For convenience, location and comfort, I highly recommend staying at the Hyatt Regency.
Thank you for sharing such positive feedback! We’re delighted to hear that your stay at the Hyatt Regency exceeded your expectations, and that the location was ideal for your Salt Palace convention. We’re grateful for your recommendation and look forward to welcoming you back for another memorable stay!
My best, Mary N.
We had a lovely stay at this property during our four day convention. Staff was kind and considerate, always willing to help out if we had any questions.
Thank you for your review. Wonderful to read your kind words, we appreciate your positive feedback.
My best,
Pina
Great fresh, new hotel with excellent service and very nice rooms. Only downside for me was no sauna/spa.
Thank you for your review. Great to read your stay was wonderful.
My best,
Pina
This hotel is nice, but the food and beverages on site are on the verge of price gauging. The breakfast buffet is $29 and the selection is limited, and not very good. The food was not hot, the service was "meh" and I was very disappointed overall.
The food at Mar Mantuya was delicious, but the portions are tiny and the prices exorbitant. They charge for EVERYTHING. Want a little mint jelly with your bread? You pay $3-$4. We needed some extra butter for our room, and they charged us $5 for a little container.
The server was not friendly or welcoming, and overall, hard to enjoy a dinner when they nickle and dime you and don't make feel comfortable. The host "Captain" is not very professional or welcoming, and the servers don't seem to love their job...
The room was quiet and the pillows were comfortable, however, there bed is too soft and offers no support. Otherwise, it had everything you needed, including a micro, a hair dryer and ironing board/iron.
I had severely sprained my ankle and needed some extra time to check out. The evening before our checkout a female receptionist said they were 89% booked and couldn't help me. We called the next morning, and we were accommodated. It just felt we had been lied to the night prior and that was upsetting.
In my 4-day experience, the price I paid doesn't reflective the level of service and professionalism I had expected from this higher end facility. Save your money and stay somewhere else.
Thank you for your review. I am so sorry your time here was not enjoyable. We also received your hotel survey and a member of the team will be reaching out directly to connect with you.
My best,
Pina
The Hyatt Regency is right in the heart of Salt Lake City close to everything you could want. It's my favorite place to stay every time we visit. The kids love the pool, the Regency Club and the amazing views. If you are visiting this is the place!
Thank you for your review. We are so honored to be your favorite place to stay, we hope to welcome you back in the future.
My best,
Pina
