Mold and poor customer service. Avoid at all costs.
I checked into this hotel for a 1 week stay on a business trip. In the first few hours, my bathroom was flooded with more than 1 inch of standing water from a crack in the ceiling (room was 1st floor, 136). When i returned to the hotel after grabbing dinner with a friend to find this condition, i reported it to the front desk at 8:20pm. I was told at this time that there were no other available rooms and was handed some towels to clean up the mess. The ceiling continued to leak.
I returned to front desk the following morning at 6am to ask if there was any availability to move me and was told it was too early and to come back later. I went to my conference and returned that evening and was told once again they had no availability to move me. I returned to my room and there was evidence of maintenence in the bathroom while I was away. Holes were drilled in the floor where the water was accumulating and the ceiling appeared to be minorly patched.
The week continued and no more flooding of the bathroom occurred but there was still some minor leaking (puddles under the persistent crack above). I was polite and asked if there was availability, I'd like to be moved still but no availability continued.
By Day 4, I began having some moderate allergy symptoms and the bathroom continued to be musky in smell. Symptoms resolved once I left the room. By Day 5, I woke up prtty severely ill and unable to breathe normally. When i returned to my room after my conference that day and had a bad allergic reaction when entering the room, I went to the desk to ask to be moved again. Once again - no available rooms.
I called my 3rd party vendor to see what.options were available. No other hotel room options in the Salt Lake Area and the hotel refused to refund me or provide any discount or partial refund for the issues I've experienced. I had to stay one more evening. And when I asked the front desk one last time to move me, I was greeted with a very rude response that I should have came to the front desk sooner so they could have had it cleaned for the next guest (i.e. placing a new guest in it, despite the apparent mold in the bathroom).
Overall: The management of this hotel did not care about guest safety and wellbeing. I had an allergic reaction to the growing mold in the bathroom from repeated water leaking from the ceiling. I was only offered towels to remedy the mess and their solution was to drill holds in the floor to drain water under the titles rather than fixing the issue. The hotel refused to issue me a refund dispite dealing with mold, becoming ill and unable to leave, and a continual leaking room.
