Helped me out when I had made a booking mistake and then were especially gracious as a federal traveler with work.
Morning espresso was good and they had a decent solution to continue breakfast service in a COVID environment.
887
385
137
51
40
d0ugandlib
Great place to stay
Reviewed May 16, 2021
Only places that I’ve stayed that has figured out how to serve breakfast. Very nice room/suites. Nice location with excellent parking options. I would stay again. Good deal on Hotwire.com. Service was excellent
Date of stay: May 2021Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this review
Responded May 25, 2021
I wanted to thank you for the wonderful review. I am so glad you enjoyed your stay. Our staff and I are looking forward to you next visit, Safe Travels.
Sincerely Brandon
Sincerely Brandon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great location temple square great stay public transportation walking distance salt lake light rail few blocks parking lot front desk staff business trip would stay again spacious room complimentary breakfast convention center arena downtown
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208 - 213 of 1,500 reviews
Jeffrey A B
Seattle, United States
11
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
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1 Thank Jeffrey A B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded April 20, 2021
Hi Jeffrey,
Thanks for taking the time to complete the review. I am glad our staff was able to help out with the reservation. I hope you can come back sooner than later.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ibethfernandac
41
I have visited the best houtel in Utah, this place has a view that captivates its visitors, here there is a variety of dishes and its staff are the best. I have liked much this hotel because its comfort is excellent, too there was a lot of cleaning. I don´t liked that there was not jacuzzi in my room. They have I provied a good serce in general.
Room tip: The rooms on the upper floors have a good view, but some are very large
Date of stay: December 2020
Ask ibethfernandac about Hyatt Place Salt Lake City/Downtown/The Gateway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded April 13, 2021
Thank you for the wonderful review. Your feedback is truly appreciated, I will make sure our staff is aware of you kind words. I hope you can come back to our wonderful city and hotels soon.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mroscarledesma
1
The staff is helpful and willing to please guests. Make sure to get a room on the west side of the building so that you don’t hear the train every time it passes by. The breakfast was good and served in portable containers that we took back to our room and enjoyed. My six kids are picky eaters and there was something served that they enjoyed. So there’s variety served at breakfast. The rooms have a comfortable couch that becomes a sofa bed. Our sofa bed was comfortable (I have an injured neck and back) and I woke up feeling rested.
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
Ask mroscarledesma about Hyatt Place Salt Lake City/Downtown/The Gateway
Thank mroscarledesma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded April 13, 2021
Thanks for leaving a kind review, I am glad you and your family enjoyed our hotel and breakfast. We are working hard during Covid to make sure we have as many breakfast items as possible, I am glad your kids enjoyed what we are offering.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alfonso G
1
We couldn't have wanted anything else, we are definitely coming back to the Hyatt! I just wish that we had known the pool was heated. We would've gone in every single day! lol other than that it was an awesome trip!
Date of stay: March 2021
Review collected in partnership with Hyatt Hotels
Ask Alfonso G about Hyatt Place Salt Lake City/Downtown/The Gateway
Thank Alfonso G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded April 4, 2021
Thank you for taking the time to give our hotel a good review! I am so glad you enjoyed the hotel and the pool! I hope you can come back soon!
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
StevenLockwood
Las Vegas, Nevada
2
Check in was perfect. Room was clean and modern. Bathroom was perfect.
The only suggestion I would have would be to have a better followup by management regarding my room heating issue.
I asked the front desk staff and the front desk manager three times if they would fix the heater in my room. I had a very chilly two-night stay. Also, the coffee was not replenished.... not sure if it was supposed to be or not. Other than that, I had an amazing stay.
Date of stay: March 2021
Review collected in partnership with Hyatt Hotels
Ask StevenLockwood about Hyatt Place Salt Lake City/Downtown/The Gateway
Thank StevenLockwood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded March 18, 2021
Hi Steven,
Thanks for taking the time to and filling out the review, your feedback is very important to our team. The lack of follow up while you were in house is not up to our standards and I truly apologize for that. Please let me know if I can be of any assistance in the future.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.