We couldn't have wanted anything else, we are definitely coming back to the Hyatt! I just wish that we had known the pool was heated. We would've gone in every single day! lol other than that it was an awesome trip!
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mroscarledesma
Safe and secure modern looking hotel
Reviewed Apr 9, 2021
The staff is helpful and willing to please guests. Make sure to get a room on the west side of the building so that you don’t hear the train every time it passes by. The breakfast was good and served in portable containers that we took back to our room and enjoyed. My six kids are picky eaters and there was something served that they enjoyed. So there’s variety served at breakfast. The rooms have a comfortable couch that becomes a sofa bed. Our sofa bed was comfortable (I have an injured neck and back) and I woke up feeling rested.
Date of stay: April 2021Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this review
Responded Apr 13, 2021
Thanks for leaving a kind review, I am glad you and your family enjoyed our hotel and breakfast. We are working hard during Covid to make sure we have as many breakfast items as possible, I am glad your kids enjoyed what we are offering.
Sincerely Brandon
Sincerely Brandon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,500)
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All reviews great location temple square great stay public transportation walking distance salt lake light rail few blocks parking lot front desk staff business trip would stay again spacious room complimentary breakfast convention center arena downtown
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211 - 216 of 1,500 reviews
Alfonso G
1
Date of stay: March 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded April 4, 2021
Thank you for taking the time to give our hotel a good review! I am so glad you enjoyed the hotel and the pool! I hope you can come back soon!
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
StevenLockwood
Las Vegas, Nevada
2
Check in was perfect. Room was clean and modern. Bathroom was perfect.
The only suggestion I would have would be to have a better followup by management regarding my room heating issue.
I asked the front desk staff and the front desk manager three times if they would fix the heater in my room. I had a very chilly two-night stay. Also, the coffee was not replenished.... not sure if it was supposed to be or not. Other than that, I had an amazing stay.
Date of stay: March 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded March 18, 2021
Hi Steven,
Thanks for taking the time to and filling out the review, your feedback is very important to our team. The lack of follow up while you were in house is not up to our standards and I truly apologize for that. Please let me know if I can be of any assistance in the future.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
andrewF8962TR
Saratoga, California
4
We stayed two nights recently. Hotel is in a great location downtown, close to everything. Rooms were comfortable and bright. Manger Robby and the staff very helpful and attentive. Highly recommended.
Date of stay: March 2021
Review collected in partnership with Hyatt Hotels
Ask andrewF8962TR about Hyatt Place Salt Lake City/Downtown/The Gateway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded March 14, 2021
Hi Andrew,
Thanks for the wonderful review. I am so glad you enjoyed your stay with us. I will make sure Robby on the other staff members are aware of you kind words. I truly appreciate your feedback. I hope you can come back soon.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sherryt572
Santa Monica, United States
4
Clean, comfortable, centrally located hotel. Have stayed here several times and enjoy it always. The beds are comfortable, the rooms large with sectional couch and writing desk. There is always a nice fire going in the lobby with big oversized chairs or comfortable tables to sit at. You can walk to downtown and local sites and stores/restaurants. Limited breakfast right now due to Covid, but they still have the almond milk for my daughter if you ask for it (soy milk too). Staff is ULTRA accommodating and helped us with early and late check out. We just love staying at this hotel.
Date of stay: March 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded March 16, 2021
Hi Sherry,
I am so glad you enjoyed your last stay with us. I also want to thank you for the kind words about the hotel and our staff. We are all looking forward to your next visit.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
claytonfam7
3
I have brought my kids and family here a bunch of times because we love the hotel and how close it is to fun things in downtown SLC. We live about 30 min away from SLC but I love bringing the family to this hotel for special occasions.
Date of stay: February 2021
Review collected in partnership with Hyatt Hotels
Ask claytonfam7 about Hyatt Place Salt Lake City/Downtown/The Gateway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Place Salt Lake City/Downtown/The Gateway, responded to this reviewResponded March 5, 2021
Hi Clayton,
I cant tell you how happy it makes me feel that our hotel is bringing joy and fun memories with you and your family. I look forward to your next visit. Please let me know if I can be of assistance in the future.
Sincerely Brandon
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.