Dear Justin C,
Thank you for visiting LeoPalace Resort Guam and taking the time to post your review.
Please allow me to explain how our Leo Dollars work. Leo Dollars are only sold at our in-house events, such as the New Year’s Eve Countdown Party and the Summer Japanese Festivals. During these events all booths (food, games, face painting, etc.) require Leo Dollars. Guests are allowed to purchase as many Leo Dollars as they like, however at the time of purchase we do inform our guests, as well as display notices, that Leo Dollars are not refundable. We understand that sometimes our kids, and even adults, get a little excited at our events and purchase more than they are able to spend in one night. For this reason, we allow our guests three additional days to use their leftover Leo Dollars at any of the outlets within the Resort.
We apologize for any miscommunication on our part. Please understand, our guests are not required to purchase Leo Dollars unless they attend an event and would like to purchase food, merchandise or play games at our booths. All of our facilities at LeoPalace accept cash and all major credit cards.
We do hope you will join us again at any of our events throughout the year here at LeoPalace Resort!