This is a traditional Intercontinental Hotel. Great rooms with great service. Due to Covid things are still a bit weird like no room service or even water bottles in the room, but this will certainly change when things are back to normal. The lobby bar is opened and very cozy. Nice gym and good free wifi.
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Taking safety measures
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Jermaine was very helpful and professional. He was pleasant and thanked us for staying at the property. The valet service was on point. Also Jermaine informed me that the restaurant was closed, but room service is an option .The hotel was clean and social distancing was inforced.
Hello, Quest61757077767!
You know, I certainly understand that our guests have the option to stay at other hotels within the area, and for that I thank you for choosing us! Our goal is not only to provide superior service but also to exceed each and every one of our guests’ expectations. With that said, I’m thrilled that you had a great visit and Jermaine delivered true hospitality from the heart! Thanks again for your great review; please come back and see us again soon. Cheers.
Renford Parkes
Director of Room Operations
Mixed feelings here .Hotel is nice and clean in public areas and room too...but Marijuana smells is unbearable in floors and elevator sometimes .During the night ,loud conversations filter thru the ventilation system and you can hear different ones at a time .AC seeems to be controlled and despite being cold outside , it was unconfortable and hot in room.No microwave, and dated TV is set to hospitality mode and it was so dark that was almost impossible to watch , maintenance guy was useless , he said "no one can access menu on those and when getting old they start getting darker" .Replace or fix !!!!!! Breakfast menu is very limited and very expensive ($17 cheese Omelet) ,it should be free to compensate the bad night of sleep, at least. I think for the rate they charge ,things like these are not acceptable. I am an spire elite member with IHG and have had better luck in smaller and simpler hotels.Definitely not recommended unless you pay less than 100 a night.
Dear ronrZ527UJ,
Thank you for choosing InterContinental Buckhead Atlanta and for taking the time to provide feedback about your recent experience. I would like to start by apologizing to you for the inconveniences you faced. I would like to share with you that we are in the process of determining what in our hotel needs to be upgraded, so we appreciate your review and the notices you presented. We take feedback seriously and will coach our team to make the necessary changes to create a better experience in the future. Safe travels.
Renford Parkes
Director of Rooms
A hotel with great amenities and the best location. Easy access to transportation , restaurants and shopping. The phase location, location, location, makes this property the best choice for Buckhead.
Will make this a regular stop.
Greetings from Atlanta, BermudaGolfer72!
Thanks for your review and we are pleased to see that you enjoyed your stay.
We look forward to becoming your regular stop whenever your travels bring you to Atlanta.
Happy New Year,
Renford Parkes
Director of Room Operations
Stayed here over new year’s and caught covid. The lobby was packed with people, Dozens in the bar with no masks. People attended a formal wedding, with no masks. The driveway was packed with cars and people clustered in groups without limits. I can’t imagine how many people must have contracted covid at the hotel during this time. Absolutely irresponsible behavior by the management.
Hello sbdhg,
We appreciate you taking the time to share you recent experience. First, I want to express my sincerest of empathy and hope you are recovering well. The health and safety of both our colleagues and guests continue to remain our highest of priorities, as we strictly adhere to all guidelines and recommendations set forth by the CDC.
Our team of highly engaged professionals are consistently reminding guests of the local and hotel policy, as it relates to face coverings in public spaces and provide individually wrapped masks to those that may have forgotten. Guests that are actively eating and drinking are not required to keep a face covering on during this time, but as they depart from the area, face coverings are required. We did indeed have quite a few wedding guests gathering at the bar and restaurant during your stay and I sincerely apologize if this gave the wrong perception.
Our hotel continues to take proactive approaches on ensuring our hotel is safe and clean. We have over 60 hand sanitizing stations positioned throughout the entire hotel, hand wipes are provided to guests during the arrival experience and also placed in every guestroom, in addition to disinfecting all high tough areas in public spaces every 1-2 hours. We have over 15 Face Covering signs located in the public spaces, including all elevators to remind guests of the policy and support our team in keeping our hotel the destination of choice in Buckhead.
Thank you and I wish you a speedy recovery. I hope you'll consider revisiting with us in the near future.
Regards,
Renford Parkes
Director of Room Operations
Next to Buckhead red line station. Cost 2.5 usd to Atlanta airport by taking a metro. Room was a little bit out-of-date but still very comfortable and clean. Pool and gym were still open. I had a to-go dinner from the restaurant. Food was delicious.
Hello, bachelor8!
You know, I certainly understand that our guests have the option to stay at other hotels within the area, and for that I thank you for choosing us! Our goal is not only to provide superior service but also to exceed each and every one of our guests’ expectations.
With that said, I’m thrilled that you had a great visit! Thanks again for your thorough review; please come back and see us again soon. Cheers.
Renford Parkes
Director of Room Operations
