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“Rude manager that doesn't understand how reservations work”
Review of Mambo's

Mambo's
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Ranked #6 of 1,873 Restaurants in New Orleans
Certificate of Excellence
Neighborhood: French Quarter
Restaurant details
Neighborhood: French Quarter
Reviewed 31 May 2021

Customer service deserves 0 stars. We made a reservation for 12pm. Just to be sure, we stopped by the evening before our reservation to see if we could get a patio table. The person I spoke with said the patio doesn't open until 1:30pm but we could change our reservation to 1:30pm and she would mark us down for a patio table. The next day we show up and the manager is super rude. Tells us they don't allow reservations for the patio and she would not honor what her staff told us the night before. She told us we would have to wait in line for a patio table and the wait was going to be 1 hour. She didn't care that we were upset and that it was her staffs fault. She told us we could either get in line or leave. So we left. I won't spend a dime in the place that is managed by such rude people. I didn't make a reservation so I could sit in line waiting for a table for an hour. Apparently the concept of reservations is lost on this establishment

Date of visit: May 2021
Thank robertiB2189SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 - 61 of 1,057 reviews

Reviewed 31 May 2021

Once we wrere able to get seated the wait staff was amazing. One of the best we have ever had. We enjoyed the crab cake pasta which was so big we were able to share as a couple.

Date of visit: May 2021
    • Value
    • Service
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1  Thank Cojasak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 29 May 2021 via mobile

It was amazing! The wait was long but the staff did their best to get everyone in. Our waiter was quick to help us with anything we needed. The food was incredible. Highly recommend!

Date of visit: May 2021
Thank samcbev24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 29 May 2021

This is a newer place on Bourbon. The decor is great! The food is a different story. We ordered their special oysters. When they arrived, they were covered with a delicious smelling and looking sauce. However, they were SO SMALL. Im talking the size of a nickel max! I also ordered a salad and had to return it due to brown patches on the lettuce. When we informed the manager about the size of the oysters, she said "Well, they are out of season so they will be smaller." I told her the oysters at Felix's Oyster House were the size of my palm, Her response was then..."They must have different supplier." We also overheard the table next to us complain about every dish they ordered as well! Like I said...this place is very cute. It just needs to FOCUS ON THE QUALITY OF IT'S FOOD!

Date of visit: May 2021
    • Value
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1  Thank Mary Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 May 2021

We initially showed up with a group of 12 people and the staff bent-over-backwards to make room for our group. Super friendly staff - very accommodating & helpful. The food was great! Our experience was perfect so we booked a reservation to return. Absolutely perfect both times!

Date of visit: May 2021
    • Value
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    • Food
Thank vkevans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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