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“Not so honest”
Review of Alpa City Suites

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Alpa City Suites
Ranked #3 of 14 Hotels in Mandaue
Reviewed January 25, 2017

positive points, The room was nice, quiet, comfortable. The only noise i heard was from the hallway outside the door. Small ref to store your drinks. Buffet breakfast was just ok, actually was a bit disappointed with the selection. Location is decent, not far from one of the SM malls. Laundry store just outside and a short 1 min walk, 1 day service available. price very cheap, not so cheap if you go through the hotel.

Negative points, so before checking in i contacted the hotel about a early check in and they had no problem and said i just need to pay half the amount of the room, i was in agreement. So when arriving at the hotel at 7am they said they had no available room and the 1 room in the entire hotel that was available was the Royal Suite, most expensive room in the hotel. I ended up paying 2200 peso for about 4 hours worth of time in the room (no choice). Once my time was up in that room i was moving to the room i had booked and asked 2 of the cleaning staff if they had empty rooms like this and they both said there were several empty rooms. So basically the manager lied to me and scammed me. I let it go and just moved on. Dealing with the front desk was always a much more difficult task then it should have been. I will not be giving them my business the next trip to cebu.

  • Stayed: July 2016, traveled as a couple
    • Location
    • Rooms
    • Service
3  Thank norby621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 - 24 of 264 reviews

Reviewed January 20, 2017

I will start by saying that I told management and front desk staff that I would go easy on them in this review. So, let's get that out of the way before you hear the nasty bits... Skip ahead if you wish.

Front desk was excellent with check in/out, easy to approach with questions and always had correct answers, directions and scheduling info. We arrived 2 hours early and acted as if they knew we would be early and checked us in immediately.

Housekeeping was friendly, quick to respond and kept the room clean without disturbing our belongings.

Wait staff in the restaurant was hit and miss as they have many trainees standing around observing. However, there was 1 that stood out above the rest, I never got his name but he is a big guy who could dance between tables and guests with armfuls of plates like a ballerina.

24 hour security guards were polite and helpful getting taxis.

Now, the food... We stayed 9 nights, on morning #2 I had a piece of metal pot scrubber (Brillo pad) in my corned beef... Forgivable but unappetizing, this went without complaint. Morning #6, my wife had a piece of plastic bag in her soup, this was brought to Big Guy's attention. He apologized and said that it will be addressed with the chef.

Here is the unforgivable, on morning #8... My wife ate 1/4 bowl of soup before noticing a COCKROACH in it!!! She wanted to vomit and I was furious!

This happened in front of a management meeting in the restaurant that morning, so hopefully the matter has been addressed and the people responsible have been removed from the kitchen. Of course we got the apology but they were at a loss for words. We were offered a fruit platter and a cake and were told by the hotel manager that action will be taken. He also told us that an emergency meeting was held that day to address what happened to us. Hopefully it is true.

Finally, would I recommend this hotel? If you are very careful with what you eat... Yes. Will we return? Not likely.

The location is close to shopping, immigration, 30-40 minutes to airport, walking distance to street food and nite life. Rooms are basic but have big fridge and microwave for long stays. Staff is helpful and friendly. Smoking is not allowed in any common areas, however smoking rooms are available.

  • Stayed: January 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank daveintoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2016 via mobile

There isn't anything special about the hotel but you're not paying anything special either so we have to set the right expectations when booking anywhere. Right?

Rooms are just the right size, as well as the bathrooms. No problem at all with water pressure and temperature. They provide complete toiletries, even with towelettes and a shower cap. Their blackout curtains could use a bit of repairs but nothing major.

They have a kitchenette bit without a stove. There's a microwave and sink on the counter, and a big refrigerator. No mini bar.

Parking can be a problem as the hotel is right on a busy intersection, but not impossible. Their guards could use a little more training and development but they were still quite helpful.

Their location makes it very easy to go to and from the airport and major shopping malls. Mandaue is also right there, but be aware that traffic from H. Cortes street going to A.S. Fortuna is perpetually slow moving.

What's best about this hotel for me was the breakfast. They didn't have as many options as other similarly priced hotels but little variety meant better quality.

Stayed: December 2016, traveled with friends
Thank May G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2016

Hotel currently celebrating their 8th year in operation anniversary. Feels kinda older and dated, yet rooms extremely well maintained and comfortable. On 7th floor, we got some horn and trike-bike noise from the street, otherwise quiet enough. Couple of big plusses in this class of hotel: hot water heater in the bathroom; and wifi router in the room. This was the best, and fastest internet we experienced in Cebu (better than both the Henry and Harold's Hotel): too good to be true actually. Kitchenette was nothing but a sink, some countertop, tableware, and larger fridge if that's what you need. Immediate vicinity outside hotel had little to offer in way of food, which could be important for longer stays as the cuisine in the Alpa restaurant was atrocious: spam in the salad and ketchup for pasta sauce. Staff here is surprisingly professional.

Room Tip: higher the better
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  • Stayed: November 2016, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Paubranco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2016 via mobile

Nice clean room. i don't know if it is the hotel's soap or the water but it doesn't seem to "bubble". that said, don't expect much. food is not bad. Nothing great either. for the price, it will do. i give it four stars for value for money. Staff is equally helpful - better than some hotels in this price range. it is centrally located between two of the bigger malls in the city. Ayala and SM. taxi is easy to hail.

Stayed: November 2016, traveled on business
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpa City Suites

Address: Hernan Cortes corner F. Cabahug sts., Mandaue 6014, Philippines
Location: Philippines > Visayas > Cebu Island > Mandaue
Business Center with Internet Access Free Breakfast Free High Speed Internet (WiFi) Free Parking Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 14 Hotels in Mandaue
Price Range: ₱1,836 - ₱2,727 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Alpa City Suites 3*
Number of rooms: 84
Official Description (provided by the hotel):
The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more   less 
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Also Known As:
Alpa City Hotel Mandaue

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