I will start by saying that I told management and front desk staff that I would go easy on them in this review. So, let's get that out of the way before you hear the nasty bits... Skip ahead if you wish.
Front desk was excellent with check in/out, easy to approach with questions and always had correct answers, directions and scheduling info. We arrived 2 hours early and acted as if they knew we would be early and checked us in immediately.
Housekeeping was friendly, quick to respond and kept the room clean without disturbing our belongings.
Wait staff in the restaurant was hit and miss as they have many trainees standing around observing. However, there was 1 that stood out above the rest, I never got his name but he is a big guy who could dance between tables and guests with armfuls of plates like a ballerina.
24 hour security guards were polite and helpful getting taxis.
Now, the food... We stayed 9 nights, on morning #2 I had a piece of metal pot scrubber (Brillo pad) in my corned beef... Forgivable but unappetizing, this went without complaint. Morning #6, my wife had a piece of plastic bag in her soup, this was brought to Big Guy's attention. He apologized and said that it will be addressed with the chef.
Here is the unforgivable, on morning #8... My wife ate 1/4 bowl of soup before noticing a COCKROACH in it!!! She wanted to vomit and I was furious!
This happened in front of a management meeting in the restaurant that morning, so hopefully the matter has been addressed and the people responsible have been removed from the kitchen. Of course we got the apology but they were at a loss for words. We were offered a fruit platter and a cake and were told by the hotel manager that action will be taken. He also told us that an emergency meeting was held that day to address what happened to us. Hopefully it is true.
Finally, would I recommend this hotel? If you are very careful with what you eat... Yes. Will we return? Not likely.
The location is close to shopping, immigration, 30-40 minutes to airport, walking distance to street food and nite life. Rooms are basic but have big fridge and microwave for long stays. Staff is helpful and friendly. Smoking is not allowed in any common areas, however smoking rooms are available.
- Official Description (provided by the hotel):
- The newest all-studio suites hotel. Strategically located at the border of the cities of Cebu City and Mandaue, we are very near major shopping malls (SM Mall, Ayala Mall and Terraces, Park Mall), Cebu Business Park and Asiatown IT Park, churches restaurants, Cebu International Convention Center, the seaport, white sand beaches and the international airport. ... more less
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- Also Known As:
- Alpa City Hotel Mandaue