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Bluewater_464
Finger Lakes Wine Country, New York

Great stay after concert at Fed Ex Field!

4.0 of 5 bubblesReviewed May 27, 2024
We spent one night following a concert at Fed Ex Field - Excellent stay! Just 9 miles from the venue and a decent price as compared to closer hotels…

Room 714 was very comfortable and clean, great mattress and pillows. The bathroom was also great with high water pressure, hot water and the drains worked well! Climate control worked flawlessly and blackout curtains and the Keurig coffeemaker were great features…
It was funny that there was no hair dryer, hand soap, or bottled water in the room, but that may have been something housekeeping forgot…

We opted for the buffet breakfast when booking the room, and the food was very good, better than most buffets. Quality and hot pancakes, sausages and crispy bacon, potatoes and scrambled eggs. Everything else (oatmeal, cereal, danish, etc) is also available. The coffee was deelish!

The check-in staff was excellent. We have to give a big shout out to the Ladies who staffed the breakfast area…They are the reason we enjoyed such a great breakfast. Thank you Ladies!!!
Date of stay: May 2024
Room Tip: The buffet breakfast is worth the $$.
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Radike, Owner at Crowne Plaza College Park - Washington DC, responded to this review
Responded Oct 4, 2024
Hello, Bluewater_464
Thank you for your comments. I apologize for my delay in responding. I'm happy to know you had a very nice visit and that many areas of your stay went well. The hair dryers are in the small shelving unit in the closet and we have moved away from bar soap to bulk dispensers in an effort to do a better job on waste. I'll be sure to review those items with my team. Thank you for your business. Mike.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 57 reviews
Reviewed May 24, 2024

We booked four rooms for my daughter's graduation from UMD. We were pleased with the hotel based on the reviews and our expectations. The lobby was clean and looked to be newly redone. We paid for the rooms so we got the keys in advance of everyone's arrival and checked each one out personally. They were ALL clean and comfortable. They were basic, no frills, but served the purpose of our stay. One of the rooms had an issue with the safety lock, it was hanging on by a thread. We asked to change the room and they made the change without a problem.

One of the elevators was broken, so leaving a few times was slow. However, for the most part, it was fine.

The front desk personnel were beyond warm and helpful. I made specific requests to accommodate our guests and they did their best to address them. They were fantastic. A guest of ours left something behind and they couldn't have been more helpful in helping us locate it.

I was concerned about comments regarding tires being stolen off cars, but it felt very safe both day and night here.

Finally, compared with hotels closer to campus this hotel was a bargain!! It was a short 10-15 minute drive to campus and worth the price.

Room tip: Due to elevator issues, stay on a lower floor.
Date of stay: May 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynn43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Radike, Owner at Crowne Plaza College Park - Washington DC, responded to this reviewResponded October 4, 2024

Hello, Lynn43.
Thank you for your comments. I apologize for my delay in responding. Congratulations on your Daughter's Graduation! I am happy to know that your stay wen well and that you found the hotel to be clean and our team, especially our Front Desk associates, to be gracious. Thank you, Mike.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 10, 2024 via mobile

At first, the room appeared clean but throughout our stay, I found: a small wad of hair that was not mine in the shower, red stains on the fitted sheets at the foot of the bed that looked like food, big dark stains on the carpet, specks of something that looked like food in the sink overflow and the sink would not drain properly. No one serviced our room on any of the nights we stayed so each evening, my husband went back down to get towels. On the last night of our stay, the front desk said they ran out of the big towels and all they had left were the small ones which was a nice way to say a bath mat towel. The ac unit vent also started to drip water so I had to put the pile of dirty towels under it to keep it from hitting the floor and to muffle the drip sound. If the ac unit was dripping water, there is probably mold under the vent door and in the area where the water falls onto the carpet below. Outwardly appearance, the hotel seems like it’s a nice place to stay but I was sorely dissappointed especially on the last night due to having to use a bath mat as a towel.

Room tip: Inspect your room in detail, don’t expect daily room servicing
Date of stay: May 2024
Trip type: Traveled as a couple
Thank Alexandra C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza College Park - Washington DC, responded to this reviewResponded May 24, 2024

Dear Alexandra C,

Thank you for staying at our Crowne Plaza College Park - Washington DC while visiting Washington DC and providing feedback about your experience. It's a pleasure having you as our guest.

I would like to apologize for the service of our staff, our air-conditioning and our room's cleanliness. We want our guests to encounter something else. I shared this information with our team to properly investigate. It is significant for all our guests to have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times.

I hope to welcome you again in the future.

Best regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 16, 2024

The attached photo is of the Keurig in my room, during my stay in room 1104 on April 14 as part of a group business stay. I went to make coffee and found this absolutely fetid gunk in the space to add water. I told the reception desk - who did literally nothing!! This is a serious health hazard. I have honestly never seen anything more disgusting in a hotel room. The hotel pulled my review from Google reviews.

Date of stay: April 2024
Trip type: Traveled on business
Thank Nicola F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza College Park - Washington DC, responded to this reviewResponded August 10, 2024

Hi Nicola F,

Thank you for staying at our Crowne Plaza College Park Washington DC and for sharing your feedback. I am glad to have been a host to one of our valued guests.

We do our best to provide top-notch service and accommodations. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to discuss the matter.
 
We look forward to having another chance to welcome you back for a better experience.
       
Safe travels,
       
Glaiza G.
Case Manager
IHG Hotels and Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 9, 2024

For travel I have stayed over 3 weeks this year for business & everything is fairly smooth. Rooms are okay, old carpet with stains and queen comforter on a king bed.
After a long day it is nice to sit at the bar for wings or sliders and a nice glass of wine. (more on the wine below). Housekeeping has to be requested. No ice machines, ziploc bags w/ice in lobby. Morning staff is friendly at the lobby & morning buffet. This time the night staff at the bar, specially Amber was rude and not accommodating to the customer. She has poured a glass of wine that has been spoiled. I returned it and she was NOT happy. Looked at me with disgust. She is not customer friendly. A suggestion to the bar area, check the wine, you do not want someone getting sick. Wine goes bad after 2 days, it is sour but apparently there is no one in charge of this, it would be nice to pay for a nice glass of wine & not a sour, spoiled one.

Date of stay: April 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Norma R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza College Park - Washington DC, responded to this reviewResponded April 24, 2024

Hi Norma R,

Thank you for staying at Crowne Plaza College Park Washington District of Columbia, and for letting us know about these matters. Here at our hotels, we know how important a night of good sleep is and that it fuels the power for the next day.

I received your review and am sorry for the errors during your stay. I understand your sentiments and know you did not expect this. I forwarded your remarks to our managers, and they are evaluating them carefully to take the necessary precautions to avoid this from happening again. We invite you to make us part of your next travel adventure and know you will not regret it.

Thank you for your time,

Oscar C.
Case Manager
IHG Hotel & Resort Services

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 27, 2024 via mobile

When we got there the checkin was on time but as soon as we got to our room everything went downhill. The comforter/duvet was dirty and different dirty spot on it- I called the front desk and they said they will change it asap but till we left the next day nothing was done. The bathroom, the napkin/tissue box was only with 4 pieces of napkins/tissue in it.
The next morning, I went for breakfast, there were only basic buffet with some breads, cereals,milk,limited yogurts flavor, eggs,sausage ,pancakes and some pastries like 2 types. It's not worth it for the price paid at allll.

Room tip: Don't waste your time, it's cheap but breakfast buffet and room is not it
Date of stay: March 2024
Trip type: Traveled on business
Thank Chika M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza College Park - Washington DC, responded to this reviewResponded April 10, 2024

Hi Chika M,

Thank you for your stay at our Crowne Plaza College Park - Washington DC! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

I'm sorry about the issues you faced during your stay. We aim to make every guest’s stay relaxing and as enjoyable as possible. I have taken note of your comments and shared them with our hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.

I hope you will give us another try to regain your confidence and take care of all your traveling needs.

Many thanks,

Jonathan A
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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