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911didnotchangeme
New York City, New York

Excellent, attentive staff

4.0 of 5 bubblesReviewed Jun 16, 2023
You know how an excellent staff can make even an overnight in a roadside motel a fine experience, while a bad staff can ruin a high end expensive hotel splurge? Well that's the story here.

Our family booked 2 rooms here for several nights to attend an event at University of Maryland. It's very convenient to UofM as well as Washington DC. 1 mile to the Green line Metro station.

I spoke to several people before booking and arrival in sales and front desk. All were helpful and kind. From sales to the pool attendant all were friendly and helpful.

At check in, Ashley and Mike went above and beyond to get us settled into proper rooms. Mike switched one room with a funky door lock but kept us together, helped move furniture and brought us an extra chair. Angie helped me extend one room when we were too tired to go. Best front desk staff over many trips.

We had breakfast as early as 6:45 and late as 8:45. Mr. Damian kept the food stocked, hot or cold as appropriate, tables bussed and clean. But more than that, one of us has a food allergy and Damian took it seriously, read ingredient labels to make sure there were appropriate choices and that we know about them. He is an exemplary employee and lovely guy. As I'm writing this, front desk called to ask if I left an item in the dining room. I did, but hadn't even discovered it yet. Mr. Damian ran it up to me.

There are a few minor issues in the room, but the bed was great, furniture fine and TV, while basic, was huge with good picture and sound. Cable and Wifi worked fine. Pull out couch better for a kid than an adult. We actually liked the roomy layout of the larger suite more than the one bedroom.

One minor complaint. We didn't use housekeeping during our stay other than getting supplies from friendly housekeepers, but the rooms were not as clean upon arrival as one could hope. I wound up using paper towels to clean the tile floors in kitchen and bath area.

That said, we will definitely come back here when visiting DC and hope Marriott takes note of the outstanding staff at the Residence Inn Greenbelt.

Btw, we really liked Greenbelt itself. Every single person we encountered in restaurants and stores was helpful and friendly. Made the week very pleasant.

Date of stay: June 2023
Trip type: Traveled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed June 4, 2023

I understand during Covid that cleaning rooms were restricted, but why is that practice still being continued? Restricted cleaning wouldn’t be so bad if they actually cleaned the room! We asked housekeeping to come back after we left the room, they never came back. We contacted the Front Desk and the receptionist called housekeeping and informed them to clean the room the next day. Again, housekeeping never showed up. I called the Front Desk again (Day 2) and they informed me that housekeeping was gone for the day (it was after 1700). So again I requested to have our room cleaned the next day and I requested to get some fresh towels and to have our trash removed. The Front Desk Receptionist sent a man up to our room. He was angry and rude. He dropped fresh towels on the couch and angrily removed the trash, leaving replacement bags in the trashcan for us to replace ourselves. How are we at fault for the poor service that we received? We pay for the room and the service, why are we forced to change everything ourselves? Lastly, cleaning should consist of more than changing towels and removing trash. Cleaning is already restricted, they should at least do a complete and thorough cleanup.
Breakfast and the Breakfast Staff are amazing!!! One of the friendliest staffs that we have had in a long time. The Front Desk Receptionists are equally as friendly and professional! Please fix housekeeping.
Dr. Massey - Room 201

Room tip: Force the hotel to give you good housekeeping service. The rest of the staff is amazing.
Date of stay: June 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank finism2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wendy Wilson, General Manager at Residence Inn Greenbelt, responded to this reviewResponded June 8, 2023

Good afternoon Dr. Massey,

Thank you for your recent stay at the Residence Inn Greenbelt. We strive for continuous improvement and therefore rely upon guests such as you to let us know where we may be falling short. I can understand how having to request for housekeeping multiple times wouldn't make for the best first, or lasting impression of our hotel. This is a delicate balance as the majority of our guests are here for extended periods of time and don't always want us in the room at all. Each of our rooms is scheduled to be cleaned every other day so I'm sorry if we failed to meet your expectations on this particular trip. Please know that we will do our collective best to ensure you have everything you need in order to be comfortable and productive. It is encouraging to know that the breakfast and front desk teams took good care of you while you were here.

Please feel free to reach out to me directly should you plan a return trip to the area or if I may be of any additional assistance at williamsw@gfhotels.com. We will be sure you have a different experience the next time around. We truly do value and appreciate your loyalty and look forward to another opportunity to show you the true hospitality for which we are known.

Best regards,
Wendy

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 5, 2023 via mobile

I had an absolutely pleasant experience. I wish I knew the names of front desk staff on 4/1 &4/2/ very attentive, accommodating and helpful. The room was clean and updated. The breakfast was very nice and the staff at breakfast were eager to help. I was visiting my daughter who attends University of Maryland. The location is close and convenient. Free parking.

Date of stay: April 2023
Trip type: Traveled with family
Thank silvajones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 10, 2023


We are in the Greenbelt area investigating a place to live so we wanted to stay a week, shop and cook in our room. We requested a room with a kitchen including at least a cook top, mini fridge and microwave. We wound up with a full size fridge, full size stove with top burners and a full size oven, garbage disposal and a dishwasher! When we are traveling a while we get tired of eating out so we wanted to cook our own meals so this place was perfect. Front desk check in and services were great thanks to Lorie, Mike, Jamie & Amilya, quick, efficient and very professional. Housekeeping were amazing and super clean. Food service was a step above thanks to Margarita and Rochelle, they both kept the breakfast bar, which is extensive, stocked up and clean. You can tell that management encourages teamwork and quality workmanship. Thank you for welcoming great stay at Greenbelt.

Date of stay: March 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank markg770
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 12, 2022 via mobile

Checked into hotel employee front desk was very friendly; after bringing all my items to my room I want to check around the hotel to see what’s what that’s my disappointment the outside fire pit was not working the pool is not functioning and it appears the hot tub is not working either; the fact that the pool is not operational would have affected my decision on where to go to stay at a hotel so that’s why I gave you a three star rating because your website did not state that the pool was not in working order as is the hot tub

Date of stay: June 2022
Trip type: Traveled with family
Thank madmax1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 8, 2022

(This review is for a stay back in Jan 2022)

I had a relaxing time at Residence Inn. The manager Wendy Williams was very kind and accommodated us so wonderfully I had to do a review. She went above and beyond to give us fantastic service. She even gave the guest some of the old furniture as the hotel was going under renovation. Many guests were happy to pick through the items near the dumpster; despite having a few things set aside, another guest took my items before I got a truck to remove them. Wendy went above and beyond to have her staff find me the exact items in other rooms. Not only did she replace my items, but she also gave me artwork (three frames) and beautiful pillows, and an office chair. When I arrived at the hotel, I knew I would have a relaxing time because I’d stayed there three times prior in the last five years, but I never knew the chair I’m sitting in here to write this review would come from the Marriott. Thanks, Wendy!

Room tip: Close to DC and the Metro
Date of stay: January 2022
    • Location
    • Cleanliness
    • Service
1  Thank leafoftea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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