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“Sweet and tender”

Red Hook Lobster Pound
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Ranked #41 of 7,499 Restaurants in Brooklyn
Price range: ₱815 - ₱3,782
Cuisines: Seafood
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Restaurant details
Neighborhood: Red Hook
Description: Serving fresh New England Seafood and the best crustacean in the nation. We are a family restaurant that has been internationally recognized as serving some of the best lobster south of Maine. We serve a full menu ranging from fresh fish specials, to the famous Hook Burger that has been lauded as one of the best in the city, to specialty frozen drinks and craft and local beer. We are family friendly and can host large groups. We are one block from the NYC Ferry stop in Red Hook and right next to the B 61 bus. In warmer weather we have outdoor tables that are pet friendly.
Reviewed August 11, 2019 via mobile

From a hole-in-the-wall lobster roll joint to a full-fledged restaurant, this Red Hook institution keeps packing people in. Boiled lobster is delicious. So is the fried clam appetizer with aioli dip. You can also take out a live one and boil it at home. Today marked my third lobsterhere this year.

Date of visit: August 2019
Thank Bklyndoll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (238)
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27 - 31 of 238 reviews

Reviewed July 29, 2019

If you look at my profile, I only leave positive reviews. I don’t waste time giving negative reviews but, for this I will. I'll start by saying this was a simple mistake made by a very young busboy and was handled with complete incompetence. It was a thoroughly bad business move. I've been in the bar & restaurant industry for 25 years and I've also enjoyed dining (from mom & pop shops to fine dining) for just as long. This was by far the worst experience I've ever had. EVER. Thoroughly insulting & frustrating.

7/23 (yes, over a month ago) I went to the lobster pound in Red Hook. I'm from Philadelphia & I stay at my friends apartment next to the Red Hook Lobster Pound. I go there for a meal every time I stay in NYC.

After barely being noticed while waiting for a table (sitting on the hostess bench with 2 small dogs for 10 minutes) I finally got seated outside. I order, having a casual meal and doing some work at my table. Midway through, I got up to walk my dogs to the tree in front of the dry cleaners next door. I had a piece of work on the table, HALF of my $26 lobster salad and my full tote bag on my chair. I was literally chitchatting with 2 people who were waiting for a table. When I returned, my salad was gone. I told the waitress, she looked shocked and said the busboy must have taken It.

Here’s where it gets good. Instead of just replacing the damn salad (which is EXACTLY what good customer service would do) they let me sit for a good ten minutes. The waitress tells me they are trying to figure it out with the manager. Then says I should have told them I would be away from the table! WHY?! I don’t report to a server when I go to the bathroom and I wasn’t away from the table longer than I would've been if I had. PLUS, I HAD PERSONAL ITEMS ON THE TABLE ALONG WITH HALF OF MY MEAL!

When they finally brought me a HALF salad to replace my food, I thought was VERY TACKY but, I accepted it. I waited a few minutes since she gave me no knife, just fork to eat. When I realized the server wasn't coming back, I figured I'd just try to eat. That’s when I became livid. From a $26 salad to a half salad with one piece of lobster on top- SUPER INSULTING. I don’t care if they did think I ate that much, it’s BAD BUSINESS! REPLACE THE FOOD, COMP THE CHECK. BE BETTER!!!

After asking to speak to a manager, she arrives at my table looking confused. Why? She asked if I wanted the food wrapped to go, I said, absolutely not! She told me they were very busy (and ?) and that maybe next time I should tell someone if I step away from my table. I asked her if she thought I should tell them if I went to the bathroom. Both her and the server thought it was appropriate to say this to me. I had items at my table. I was not gone. Did they think I beat the bill? It doesn't make sense. In The end THEY MADE THE MISTAKE AND TRIED TO BLAME ME. They acted as if I was trying to get over on them. Incredibly rude & incompetant staff. I told her I would pay half and that’s what I did. I even tipped the lousy waitress who never asked me how my food was, skipped Over me when I was waiting to be seated & didn’t bring me a knife for my food. But she is working and I couldn’t not. But, I should've paid nothing. I should've been treated with respect. A small mistake could've just been fixed by replacing my food. That is an industry standard procedure. Food gets taken off checks and replaced for much less. That's not even how I operate, I just know how it's done.

Icing on the cake, when I emailed the owner to talk to her (I sat on it a week and was still upset) She said She would call me and never did. Gave me a window of hours and just didn't call. How bout this, I wrote notes so I wouldn't waster HER time, so I would know exactly what I wanted to say. Guess what I wound up using the note for..thats right, this. It's taken me a minute to get to this but, I wanted to be heard. My money is hard earned. Maybe some people don't care about throwing their money around but, I’m a woman of color and have worked extremely hard for every penny I have. I’ll NEVER give them 2 red cents again and bet, I’ll tell everyone I know not to go their either. There's nothing I want, I wanted to be heard. They couldn't even do that.

FYI, staff also continuously sits on my friends front step smoking, leaving butts and after being asked repeatedly to not do this (The smoke blows into his bedroom window) they still do it, manager included. Bad management.

Date of visit: June 2019
    • Service
1  Thank Heatheraquel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2019

Went to Red Hook Lobster Pound to celebrate my son in law's birthday. I was pleasantly surprised. The food was great, the service is pleasant and upbeat, the atmosphere is casual,

The "shares" for the table are awesome. Crispy Brussel Sprouts are fabulous as is the Hot Crab Dip. This is NOT a place for whole lobster; rather, they serve five or six variations of lobster roll, each order comes either with fries or potato salad. The fries are awesome; the potato salad is the one ordinary thing on the menu that we tasted, but no matter. The lobster rolls are excellent really filled with a lot of lobster - more than at most places. Desserts are outrageous.

There is plenty of street parking if you drive.

Date of visit: July 2019
    • Value
    • Service
    • Food
Thank PSGumby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2019 via mobile

We visited here from our hotel in Wall Street. A pleasant $2.75 ferry trip to Red Hook harbour and then a short 5 minute walk. A very well presented and clean restaurant with adjoining takeaway counter. It was family friendly and welcomed drinkers too, with a bar serving a great selection of beers on tap. The service was extremely friendly and attentive. A large varied interesting menu. The Cobbster salad was absolutely incredible. Would make a special trip back just to have that again.

Date of visit: July 2019
Thank R-J-7589
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 6, 2019 via mobile

Once a great place. Still good quality. Portions smaller. Prices through the roof. Basic lobster roll $26. Maybe they sold out to a PE firm? Or they think Red Hook is the Hamptons. A shame

Date of visit: July 2019
1  Thank Jared H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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