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Henrique Lucena

Comfortable hotel with good service

5.0 of 5 bubblesReviewed 4 weeks ago
The hotel has a good location, with several stores, food places, subway stations, and delis in the surroundings. Comfortable room, kind receptionists and very good service. A special shout out to Shaik, who was always very kind and helpful.
Date of stay: January 2025
Trip type: Traveled on business
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Reviewed January 8, 2025

We have to take a moment to thank & appreciate the experience we had at Liberty view hotel.
We were accommodated and had the best care from staff.
All our needs were met & made our stay easy , stress free .
Room was perfect for a couple, the bathroom was huge , bed comfy, super clean & smelled nice !
Room service staff was very nice to us & finally we want to thank the front desk staff.
We were helped by Shaik, he was professional , understanding & made us a priority.
Thank you Shaik, you gave us excellent service & we would def. stay here again.
Highly recommend , location is good , we also found great food in this area.
Thank you Liberty view hotel !!

Art & Annuar

Date of stay: January 2025
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GrandTour14360724268
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 15, 2024

Our room was no bigger than a small dorm room and our feet hung off the ends of the beds. After we checked in we got in the elevator and only then did we see the notice that the water is not potable and we should refrain from drinking or using to brush our teeth. Are you kidding me! Why weren't we told this when we checked in or better yet before we arrived!

Date of stay: December 2024
Trip type: Traveled with family
Thank S D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Revenue Management at Liberty View Brooklyn Hotel, responded to this reviewResponded December 16, 2024

Dear Guest,

Thank you so much for taking the time to share your feedback. I am truly sorry for the inconvenience caused by the water not being potable during your stay. Please know that this issue was caused by urgent maintenance work being carried out by the NYC Department of Environmental Protection. Unfortunately, we were not informed in advance, and as a result, we were unable to notify you before your arrival. I completely understand how frustrating this must have been, and I sincerely apologize for the impact it had on your experience.

Regarding the room size, our hotel offers compact accommodations designed to meet the needs of travelers visiting New York City. We recognize that the size may not be ideal for everyone, and I’m genuinely sorry to hear that it didn’t meet your expectations for comfort.

Your feedback is incredibly valuable to us, and we truly appreciate you bringing these matters to our attention. We hope that you’ll give us the opportunity to welcome you back in the future and provide a better experience.

Wishing you safe and pleasant travels ahead.

Thank you again,
Glenn

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed December 11, 2024

So I was there on November 23 for my son‘s funeral. The room was booked online with a company credit card which was supposed to be charged when I got there. They said they needed a different credit card for the incidental and that it would only be charged for the incidental so my son put his credit card as incidental purposes only they charged his room And refused to give the money back. Never mind there was dirty panties under the bed that my son have found and put on top of the table, thinking that they were somebody in the family. There was hair in the showerThey were not I’ve been calling for weeks. They told me it wasn’t charged and I literally sent them screenshots showing it was charged and explaining about the dirty panties And I get no response.

Room tip: Make sure you look at your receipt first and check the room to make sure they don’t have hair in the shower or dirty underwear
Date of stay: November 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kay D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Desk, Revenue Management at Liberty View Brooklyn Hotel, responded to this reviewResponded December 16, 2024

Thank you for bringing this to our attention. After reviewing your comments, we believe there may have been a misunderstanding or confusion with a different hotel. We have no record of your stay or the circumstances described.

We understand how frustrating such experiences can be and encourage you to contact the specific hotel directly to address your concerns. If you need assistance confirming your reservation details or locating the correct hotel, we would be happy to help in any way we can.

Wishing you all the best,
Glenn

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 27, 2024 via mobile

This is a well designed hotel in a great location. It was quiet, clean and safe. The room with a view of the Statue of Liberty was lovely. I loved the bathroom features of soft close toilet, waterfall and handheld shower heads, and large vanity shelves. The wide variety of breakfast options was also appreciated.

Date of stay: November 2024
Trip type: Traveled as a couple
Thank Avis A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 15, 2024

. I upgraded to the room with a view. I got a room overlooking an auto parts store. I put the heat on when I arrived and it smelled so putrid I had to keep the windows open and the AC on the rest of my visit. Housekeeping knocked numerous times before 9am even though check out is 11 and I had the do not disturb sign up. They walked in while I was in the shower. I went for a walk and came back around 10 and my room key didn’t work. I had to go back downstairs and the man checked the system and said you checked out today. Thank god all of my stuff was still there. Breakfast is subpar. The shower is fine but the drains in the floor were put in wrong so the whole floor floods. I had to wear shoes the whole time

Room tip: Don’t stay here
Date of stay: November 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sightsee13029878334
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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