We sat outside after ordering pizza inside. The atmosphere is good and the staff is very good. Pizza was excellent.
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We sat outside after ordering pizza inside. The atmosphere is good and the staff is very good. Pizza was excellent.
22 - 26 of 1,387 reviews
Anyone who knows me would inform you that Im not exactly "hip and with it." But this place created that illusion for me. The atmosphere, complete with floor to ceiling graffiti and hipster waiters, made me feel as though I had stumbled upon a hidden treasure, only open to the coolest of the bunch. In fact, I spent so long taking selfies in their bathroom that I could hear customers complaining about me outside! Talk about recognition! Their pizza was delicious, thin, and artisanal. I ordered cucumbers as an appetizer and they delivered the sour flavor I was craving that day. Thank you Roberta's for a stellar lunch.
Had a disappointing experience here. After waiting 50mins for our pizza, it was clear they lost/gave away our order because the server running takeout order distribution had to ask what pizzas I had order and they were calling out order numbers 5-6 customers after ours with pizzas ready. A minute later a woman came out and says “it’s going to take 10 more minutes alright?” It was rude and I had not been pushy about my order taking long. The server noticed me still waiting and had asked me for my order number several times while trying to sort things out, so I felt it was completely unnecessary for her to come out, having never spoken or hearing from me, with that attitude. I gave her a look that said “ok, i guess,” (because what am I going to do - say no? I had been waiting 40mins already, we had friends who already received their orders, and I know it take 8-10mins to fire a pizza. Nothing I say is going to speed that up.) and she spits out “well it’s going to have to be ok.” and waved her hands dismissing me.
After we finally got our pizza, my friend asked if they would comp them considering it took so long and had to remake them. The server got this lady again (I’m guessing she’s a manager but sure doesn’t act like it) and she came out and started yelling at us that “You got your food! We don’t refund you if you got your food.” in front of all the other customers waiting. It was just a truly rude experience. I know restaurants are understaffed, staff are stressed, and dealing with a surge of people re-emerging to eat out - but we all just need to be kinder to each other. I don’t know what crap she had to deal with before today, just like she doesn’t know what I have dealt with either - it’s not nice to just dump on people. I want to have empathy but other reviews here and on Facebook seem to point to a similar problem. This is something the restaurant should take seriously because she’s tarnishing the brand and representing the restaurant poorly.
I am a Uber driver and I went this past weekend to pick up an order. First of all we are human being and just trying to make some extra money and for some this is there way of living. So now they put a sign on the window saying all delivery pick ups please stand outside. If it was summer time that is fine but it was one of the coldest days and some of us are on bike. When we get the order someone at the store had to press that the order was ready. When I got there they said 5 minutes, I went into another store and waited 10 minutes. I walked back over and they said another 5 minutes, the funny thing is the customer only ordered one pizza. At point I said it is cold out here and the guy going to say then cancel it with a rude attitude which was not call for, while he was inside being nice and warm. The staff at this location is very rude and disrespectful. They need to be trained on Customer Service, and without the uber, doordash, grubhub your business would not thriving as much. Especially during this pandemic, you would think people would be much nicer. I hope I never get another pick up from here.
Very cool spot in Bushwick. Pizza was very tasty and service was great too. They only take cash so be prepared.
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