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Bill M

Late check in.

4.0 of 5 bubblesReviewed Apr 19, 2024
Robert took great care of us after we couldn’t get into our room until 530 pm when check in was to be at 4pm. We travelled to Philly from Missouri for a wedding and had to get dressed in the public restroom. After talking to Robert later that night he eased some of our pain by politely explaining that the linen compony was to blame
Date of stay: April 2024
Trip type: Traveled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie Banta, Other at The Warwick Hotel Rittenhouse Square Philadelphia, responded to this review
Responded Apr 22, 2024
Bill, thank you for taking the time to write about your experience. It's wonderful to hear that Robert was able to provide such attentive service, despite an unforeseen delay in room availability. We understand the inconvenience caused should not have been part of your experience, especially during a special occasion. We appreciate your understanding and your feedback, which is invaluable in our ongoing efforts to improve our service. Please accept our sincerest appreciation for your patience and we hope to welcome you back to Warwick Hotel Philadelphia in the future, for a smoother experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 16, 2024

My family enjoyed staying at the Warwick. I like the historic character with all modern amenities. Clean pleasant rooms, a beautiful lobby to sit in to talk or read, helpful desk staff, an attached coffee shop with good breakfasts - and we love the location in Rittenhouse Square.
The icing on the cake was when I forgot an important and expensive personal item in the room, and the very helpful Earlene from security overnighted it to me in CA! Now that’s kindness AND good service!

Date of stay: April 2024
Trip type: Traveled with family
Thank Gail J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie Banta, Other at The Warwick Hotel Rittenhouse Square Philadelphia, responded to this reviewResponded April 22, 2024

500gailj, it thrills us to know that your family appreciated their stay at the Warwick Hotel Philadelphia. The mixture of charming tradition and contemporary facilities is something that we pride ourselves on. Our team members go above and beyond to ensure satisfaction, and we're glad that our colleague, Earlene, exemplified this through her act of kindness during your time of need. We sincerely appreciate your endorsement and look forward to welcoming you back for more memorable experiences in Rittenhouse Square.

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Reviewed April 15, 2024 via mobile

Great experience at this hotel!
I only stayed for one night and everything was great!
The hotel was very clean, and the location was great as well; All of the top attractions are a short distance away.

Monica at the front desk took very good care of me, she was very attentive and helpful!

Date of stay: April 2024
Trip type: Traveled solo
Thank worldpremiere92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie Banta, Other at The Warwick Hotel Rittenhouse Square Philadelphia, responded to this reviewResponded April 16, 2024

Worldpremiere92, thank you for sharing your glowing review of Warwick Hotel Philadelphia! We're thrilled your overnight visit was enjoyable and you appreciated our meticulously maintained property and prime location. Special thanks for recognizing Monica's diligent efforts at the front desk. Please consider us next time your travels bring you to Philadelphia.

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Reviewed April 13, 2024

This was the worst hotel experience that we have had in the past decade. No one answers the phone. The room was not ready until after 400pm when we arrived. The front desk personnel are surly. We chose the Warwick because we expected a certain caliber of service - there has been NO service. I am still waiting - after 4 requests - for towels.

Room tip: Don’t stay here - the service is horrible.
Date of stay: April 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephanie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie Banta, Other at The Warwick Hotel Rittenhouse Square Philadelphia, responded to this reviewResponded April 14, 2024

Stephanie, it's deeply disheartening to hear that your stay fell short of expectations. We understand there were issues with your room's readiness upon arrival and certain amenities and services were not readily available when requested. Our team strives to provide an exceptional experience for all of our guests and it seems we missed that mark with you. Your comments serve as a crucial learning opportunity and we'll certainly discuss your feedback internally to make improvements. We genuinely hope you'll offer us another opportunity in the future to provide the high-quality service you were expecting.

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Reviewed April 12, 2024

Upon arrival, the bell hops were so nice and welcoming and carried my bags from the Uber to the check in counter. I could not remember his name, but he had long locs and a nice smile! At the check in, Monica was so friendly and fast. When I say it took less than 5 minutes, I am not kidding! Quick and thorough. The rooms are not as clean as I would have preferred. Hair was in the bathroom and stains were on the sheets. However, the bartenders Joshua and Zack were amazing in the restaurant. As far as distance, it was not a far walk from the convention center (roughly 15 minutes), and close enough to lots of downtown activities. Overall, it was a decent stay.

Date of stay: April 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Reyan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie Banta, Other at The Warwick Hotel Rittenhouse Square Philadelphia, responded to this reviewResponded April 14, 2024

We're thrilled to know you appreciated your swift check-in process with Monica and the warm welcome from our team members. At the Warwick Hotel Philadelphia, we emphasize the importance of making our guests feel at home. Kindly note that we uphold a high standard of cleanliness, so your experience seems uncharacteristic. Rest assured, your feedback has been shared with the relevant teams to reinforce our protocols. We're glad to hear you enjoyed our bar experience with Joshua and Zack, as well our prime location. We certainly look forward to serving you again, striving to provide an even better stay next time.

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Reviewed April 8, 2024

A staff member called MCKINNLEY GEORGETTE is so amazing and extremely friendly. Always approachable and had a good laugh with me. Looked after me very well and acknowledged me at all times. Definitely my favourite staff member I have come across in Philadelphia. I would stay here because of her. I will sure miss her and her smile. Thank you so much MCKINNLEY. From Pav, Derby, UK

Date of stay: April 2024
Trip type: Traveled with family
1  Thank PavR6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlie Banta, Other at The Warwick Hotel Rittenhouse Square Philadelphia, responded to this reviewResponded April 8, 2024

PavR6, it's heartwarming to hear about your exceptional experience at Warwick Hotel Philadelphia. We're thrilled that McKinnley, one of our esteemed colleagues, was able to enhance your stay with her approachable demeanor and fantastic sense of humor. We appreciate the positive feedback and can assure you that it's our dedication to exceptional service that made your stay memorable. Your kind words will surely be passed on to McKinnley. We are looking forward to welcoming you back on your next visit to Philadelphia. Safe travels back to Derby, UK.

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