I am EXTREMELY picky about where We stay when traveling. You really would like to find a place that is JUST as nice as your home. I read the reviews from This Holiday inn express/center city. I wasnt concerned at all, cause all the reviews were good. After traveling 6 hours on the train, we went to check in, and discovered that the computers had crashed, and we couldnt check in as of yet, they were in the middle of solving the problem. They informed us to wait in the lounge, and as soon as they got back up, they would inform us. they continued to check in on us, and the others to make sure we were comfortable, and they even gave us each a bag with snacks and water in it for the inconvenience. they really could not have been sorry enough for the computers, and they kept apologizing. When they finally checked us in, they were efficient in meeting our requests, checked us in quickly, and we got to our room. Room was a KING STANDARD. Was a pretty large space, plenty of room, clean, very clean, comfortable bed. could not say anything wrong about it. they also have a pretty good breakfast from 6:30am to 10:30 am, The staff which work in the breakfast area were so friendly as well. Throughout our stay there, everytime we passed by the receptionist desk, they would ask how we were doing, and make sure we were enjoying our stay. there was not 1 negative thing i can say about ALL the staff at this Holiday inn. Even in the morning, while eating Breakfast, the manager visited all the tables asking us how everything was. It was really a great experience we had at this Hotel. This particular manager should be very proud of the staff that she has, and the Holiday Inn Corporate office should be proud as well, especially at this manager.